Office Front

Tereka Hill

East Point, GA

***********@*****.*** - 678-***-****

Objective: To obtain a position with a reputable company that will allow educational and career advancement while contributing to the growth and prosperity of an establishment.

WORK EXPERIENCE

Front Office Specialist/ Wellstar Medical Group - Atlanta, GA- February 2018 to Present

Registration and preparation of new patient charts via Emr. Answer several customer service questions via phone and face to face contact as it relates to a medical visit. Verify medical insurance and obtain precept if needed for office procedures. Configure estimated insurance coverage and patient's financial responsibility prior to office visit. Maximize schedule to balance with provider's availability. Create scheduling templates for future patient visits. Obtain referrals if required. Track weekly new patient visits. Heavy office use of fax, copier, multi phone line system on a daily basis. Greet patients up on checking in daily. Assure patient satisfaction upon checking out and schedulIng future patient appointments. Responsible for scheduling Pre Op and Post Op appointments as needed for hospital surgery. Make bank deposits weekly. Count and close cash drawer daily. Balance month's end closing report. Maintain count of office supplies and order supplies as needed.

Medical Billing Specialist/ Midtown Neurology, P.C. - Atlanta, GA - March 2012 to March 2017

Accurately and timely complete financial analysis and patient data projects. Accounts receivable and follow up as directed by billing office manager, Adjudication and processing of claims in tight deadlines. Hospital charge entry and coding. Meet with Billing Office manager as needed to discuss relevant issues regarding billing office operations. Analyze and report billing and reimbursement trends. Carry out billing, collection and reporting activities.

Medical Biller/Collector Midtown Urology - Atlanta, GA - October 2005 to March 2012

Accounts receivable, accounts recovery, claims processing, keying of charges, data entry, fee schedule updating, reprocessing of denials for payment, monitor and work system edits on eClinical and rejections in clearinghouse to avoid timely filing. Update patient information. Contact adjusters for worker's comp claims via phone or letter to inform of appointments and charges.

Patient Services Coordinator/ Emory Healthcare - Atlanta, GA - March 2000 to January 2005

Registration and preparation of new patient data into the system and electronic chart for medical records. Scheduling all outpatients via phone or personal patient contact. Creation of invoices, producing face sheets and encounter forms prior to keying charges. Collection of past due payments. Balancing of all charges and payment batches at the end of the day.

Front Desk Receptionist/ All Medical Personnel Healthcare Staffing - Atlanta, GA - September 1999 to March 2000

Resolve patient concerns. Inform patients of their benefits and explain insurance EOBs and statements. Handle any adjustments or overpays on accounts. Front office scheduling and inter/outer emailing. Assist with keying and location of missing charges. Prepare and calculate checks for deposit. Opening and distribution of mail. Financial counseling of payments required for past and future procedures. Communicate with customers via phone, email, fax or letter mailed in an effort to collect past balances on accounts. Daily reporting of collection activity via excel spreadsheet.

Receptionist/Secretary, Ameriserve International Inc. - Atlanta, GA - June 1997 to August 1999

Process credit card transactions for customer sales. Sort and distribute mail. Provide support to other groups of Business Operations. Review and edited charge report daily. Data entry and 10 key of phone and faxed orders. Process and key on call shipment orders. Print invoices for delivery routes.

Front Desk Clerk/ Microtel Inn & Suites - September 1995 to June 1997

Check guest in and out of hotel. Make reservations for upcoming hotel stay via phone or customer contact. Answer a large volume of calls daily. Obtain cash and credit card payments daily. Set wake up calls. Complete night audits to ensure proper backup to accounts.

EDUCATION

Bachelor's in Sociology/ Georgia State University May 2007

SKILLS

Microsoft office including word,excel,web navigation, Customer Service, Office, hospital, and surgery center Scheduling, Financial Counseling, 10 key, data entry (10+ years), Icd 10 coding.

References available upon request