Sr QA portfolio Manager

Location:

New City, NY

Posted:

March 14, 2021

Contact this candidate

Resume:

Professional Summary

Overall ** + years of experience working in Software industry across different domains and platforms

Currently employed with Cognizant Technology Solutions since Feb 2004 for the past 17 + years

10+ years of QA account portfolio management

Have been closely working with business partners and senior leaderships upto SVP and VP level presenting, explaining, negotiating and convincing with data points with strong verbal and written skills

Leadership qualities with right vision and attitude to encourage, motivate and drive the best out of the team

Build strong rapport with client, internal and external project stakeholders

Testing tools, process and template standardization and implementation

Managed End – End testing deliverables from analysis, strategizing, planning, Test design, Feature testing, System testing, Integration testing, SIT, UAT, hyper care test support

Working knowledge of SDLC and Agile process

Worked on identifying and prioritizing business critical functionalities that needs to be implemented

Change management process recommendation and implementation

Triaged the project go live decisions with business owners on identifying back logs

Worked day in and day out with business partners in estimating and finalizing the project needs

Has been working with several vendors and projects governing the quality of the projects with appropriate metrics collection

Have been involved in interviewing and recruiting people for the organization and program needs

Provided governance on the different services provided by the vendors

Has been providing suggestions to improve the existing services and bring in new services trends based on industry standard

Managed multiple project Releases in parallel and involved in Release management

Agile methodology project management

Provided and governed the process compliance across vendor services

Proactively identify risks and corresponding mitigations

Identify staffing needs and requirements and optimize effort / cost

Introduce new testing trends and tools in the market and identify automation areas for services

Manage continuous service improvement

Introduce new industry trends like Agile as part of the services provided

Ability managing and interacting with senior leadership of the organization with good oral and written communication skills

Ability to negotiate for the right benefits for quality service improvement

Good people management skills managing cross culture teams across continents

Worked in Test managerial capacity across projects in India and also in United States

Also held the BA / QA role across projects

Interacted with HR and project teams to create learning development and knowledge management plan

Good Project / Account management skillset

Worked on responding to project proposals for new opportunities

Good Resource management skillset - hiring resources, allocating resources, releasing resources, associate leave management plan etc

Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business coordinating between onshore and offshore teams

Good experience with effort / budget estimation and management

Worked on defining Project Strategies / Project plans and also in Performance Testing strategies, Automation test strategies, Support strategies and the required metrics and guidelines to monitor the same

Working knowledge in mainframe based JCL, COBOL, Easytrieve,DB2 and File-Aid tool

Have been awarded the Testing Star award in 2008

Have good Project Management / Managerial skills

Have participated in many Testing proposal engagements / Customer visits / demos

Strong knowledge on Testing concepts like Unit testing, System testing, Regression testing, Integration testing, UAT testing and the rest

Have knowledge on testing tools like Quality center, Star team, Caliber etc..

Have good knowledge in managing the metrics for the project

Played the SCM coordinator role for the project

Faced the ISO audit for PepsiCo project in 2010

Good knowledge on Cognizant quality concepts

Excellent analytical and problem solving skills.

Strong Inter personal communication skills.

Supply chain and Telecom domain experience

Educational Qualification:

Title of the Degree with Branch

College/University

Year of Passing

Percentage

MASTER DEGREE

MBA – HR from Anna University

2010

70 %

BACHELOR DEGREE

BE – CSE from Barathidasan University

2003

83 % - College Topper

XII

St. Joseph of Cluny Mat. Hr.Sec School, Neyveli

1999

93 %

St. Joseph of Cluny Mat. Hr.Sec School, Neyveli

1997

86 %

Technical Skill Set:

Operating System

Windows, MVS, Os/390, Windows 2008/2010

Languages

JCL, COBOL, Easytrieve

Tools

ALM /Quality center, Star team, Caliber, SOAP UI

Database

DB2, Oracle, Terradata

Testing Skills

All Testing concepts

Certification:

Name of Institution

Diploma or Certificate

Year of Completion

DB2 UDB universal database – IBM certification

Certificate

2005

L1- Retail Banking

Certificate

2006

ITIL certification

Certificate

2007

Six Sigma certification

Certificate

2009

Elevate – for Project managers

Certificate

2012

FLL – FrontLine leader training for Project managers

Certificate

2013

Certified Scrum Master

Certificate

2017

Project Summary:

Project Description:

Pepsico SEN – Smart Equipment Network is an innovation program in building Next gen Fountain machines and vending machines and having the sales and customer data collected and integrated to enable auto planning of filling the vending machines and the fountains. It also features around integrating data with the legacy systems and cashless payments for vending machines

Client Description:

Headquartered in New York, PepsiCo Inc. is world's premier & a Fortune 100 consumer products company with annual revenues of approx $43 Billion and an employee base of 198,000. Focused on convenient snacks, food and beverages; The Company has its presence in over 200 countries across the globe. PepsiCo's product line includes a range of salty, convenient, sweet and grain-based snacks, carbonated and non-carbonated beverages and foods. Diet Pepsi, Tropicana, Gatorade, Quaker Oats and Lays are well-recognized brand names from PepsiCo.

Managerial Roles and Responsibilities:

Pepsico New York division account management

Client relationship management

Responding to new RFP's - request for proposals for new opportunities

Has been working with several vendors and projects governing the quality of the projects with appropriate metrics collection

Provided governance on the different services provided by the vendors

Has been providing suggestions to improve the existing services and bring in new services trends based on industry standard

Provided and governed the process compliance across vendor services

Proactively identify risks and corresponding mitigations

Identify staffing needs and requirements and optimize effort / cost

Introduce new testing trends and tools in the market and identify automation areas for services

Manage continuous service improvement

Introduce new industry trends like Agile as part of the services provided

Ability managing and interacting with senior leadership of the organization with good oral and written communication skills

Ability to negotiate for the right benefits for quality service improvement

Good people management skills managing cross culture teams across continents

Creating / responding to new business opportunities

Defining the Project strategy / plan

Create process improvement plans

Project Effort / Budget Estimation and tracking / reporting

Co-ordination between onsite and offshore team

Day to day escalations, Issues and Risk management

Resource management - hiring resources, allocating resources, releasing resources, associate leave management plan

Effort and Resource Estimation - for new projects / proposals to be undertaken

Process Improvement plan

Measure against performance measurement baselines

Performance appraisal - for sub-ordinates

Define Quality assurance process

Training and Knowledge transfer - building the team

Project Metrics management

Hiring new resources - Interview panel

Bringing new innovations / best practices in the team

Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business

Facilitated team meetings, status meeting, and weekly development status meetings

Mapped out all the initiatives and current status to show dependencies, risks, and potential release conflicts

Demonstrated effective communication and leadership resulting in a successful increase of cross project collaboration.

Assisted in defining the scope and impact of projects while effectively communicating the impact on the organization

Established project tasks, timelines and budgets and effectively managed them.

Defined and evaluated problems and planed effective solutions.

Managed Risks and Issues across multiple projects, escalated dependencies that required attention

Worked with partners to define Performance Testing strategies, Automation test strategies, Support strategies and the required metrics and guidelines to monitor the same

Implemented testing solutions that increased time to production, and overall quality.

Hired, reviewed, and promoted staff as needed. Prepared staff augmentation request and cost analysis.

Oversee all testing documentation and provided feedback when appropriate, ensuring best practices were followed.

Reviewed, designed, and approved detailed test plan/procedures that drive quality of our applications in the areas of performance and functional quality.

Reviewed, designed, and approved detailed documentation plans that capture and track the progress and nature of our continually improving product quality.

Drive efficiencies within the QA, development, and operations organizations.

Conducted needs assessments, resource allocation, prepared lab hardware budgets, constructed development plans.

Developed service level agreements with the developers and business customers, setting clear expectations.

Project Description:

PepsiCo– ETC ( Master files ) project is a data hub which sources data to all downstream applications like Pipeline, WATS, Finance, Planning etc. Master files – ETC is the central repository of data and it used Java based screens as front end and DB2 as back-end. The batch jobs will be executed every nightly cycle for data processing which uses COBOL, JCL, DB2 etc.

Client Description:

Roles and Responsibilities:

Understanding the Business needs and testing needs

Involved in Estimation, Requirement analysis, Test planning, Test cases, Test Scheduling, Risk / mitigation planning, Test and defect reporting

Involved in Test data management for the entire PepsiCo project

Test plan/ Strategy preparation

Managed resource planning, delegation of deliverables, problem resolution, staff augmentation, and the coordination of efforts across multiple lines of business

Facilitated team meetings, status meeting, and weekly development status meetings

Resource management - hiring resources, allocating resources, releasing resources, associate leave management plan

Hired, reviewed, and promoted staff as needed. Prepared staff augmentation request and cost analysis.

Oversee all testing documentation and provided feedback when appropriate, ensuring best practices were followed.

Reviewed, designed, and approved detailed test plan/procedures that drive quality of our applications in the areas of performance and functional quality.

Developed service level agreements with the developers and business customers, setting clear expectations.

Writing complex queries in DB2 to retrieve the required data

Ensuring delivery on time

Allocate resource to projects.

Review weekly Testers' status reports and take necessary actions

Enforce the adherence to the company's Quality processes and procedures.

Inter group co-ordination between various departments.

Co-ordination between onsite and offshore team

Day to day escalations, Issues and Risk management

Managed Risks and Issues across multiple projects, escalated dependencies that required attention

Worked with partners to define Performance Testing strategies, Automation test strategies, Support strategies and the required metrics and guidelines to monitor the same

Project Description:

The main business aspect of DHL systems is, whenever a customer sends a shipment an airbill number is created and the details regarding the customer are tracked against the Airbill number. There are different types of service levels available and based on the shipment made by the customer, the customer is Rated and Invoiced accordingly. DHL customer’s data are mainly associated with DHL mainframes and Airborne Customers data is mainly associated with Airborne mainframes. ARC is the main system which is responsible for invoicing the shipments made by the customer

Client Description:

DHL is the global market leader in international express, overland transport and air freight. It is also the world's number 1 in ocean freight and contract logistics. DHL offers a full range of customized solutions - from express document shipping to supply chain management. The DHL (originally standing for Dalsey, Hillblom and Lynn) is a Deutsche Post company of Germany that provides international shipping of documents and freight as well as contract logistics.DHL's global headquarters are located in Bonn and London (Exel). Headquarters for the Americas are located in Plantation, Florida, while its Asia Pacific headquarters are located in Singapore

Roles and Responsibilities:

Prepare the Software Test Plan.

Check / Review the Test Cases document, System Integration and User Acceptance prepared by test engineers.

Analyze requirements during the requirements analysis phase of projects.

Keep track of the new requirements from the Project.

Forecast / Estimate the Project future requirements.

Arrange the Hardware and software requirement for the Test Setup.

Develop and implement test plans.

Escalate the issues about project requirements (Software Hardware Resources) to Project Manager / Test Manager.

Assign task to all Testing Team members and ensure that all of them have sufficient work in the project

Organize meetings.

Prepare the Agenda for the meeting.

Attend the regular client call and discuss the weekly status with the client.

Send the Status Report (Daily Weekly etc.) to the Client.

Frequent status checks meetings with the Team.

Act as the single point of contact between Development and Testers for iterations Testing and deployment activities.

Track and report upon testing activities including testing results, test case coverage,defects discovered and their status performance baselines etc.

Assist in performing any applicable maintenance to tools used in Testing and resolve issues if any.

Ensure content and structure of all Testing documents / artifacts is documented and maintained.

Document implement monitor and enforce all processes and procedures for testing is established as per standards defined by the organization.

Review various reports prepared by Test engineers.

Log project related issues in the defect tracking tool identified for the project.

Check for timely delivery of different milestones.

Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).

Attend weekly Team Leader meeting.

Motivate team members.

Organize / Conduct internal trainings on various products.

Project Description:

BB&T is a banking project which involves, tracking the customer account numbers and mapping the transaction amount each day against the different transactions performed by the customers. This a mainframe development project where the customers data and the management data are stored in mainframe servers and accessed and reported by mainframe technology based applications.

Client Description:

Building on a tradition of excellence in community banking that stretches back to 1872, BB&T continues to offer clients a complete range of financial services including banking, lending, insurance, trust, and wealth management solutions. Since 1989, BB&T has completed the acquisition of 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies. This acquisition strategy has contributed significantly to BB&T's success.

Roles and Responsibilities:

Understand project requirements.

Prepare / Update the Test case document for testing of the application from all aspects.

Prepare the test setup.

Deploy the build in the required setup.

Conduct the Testing including Smoke Sanity and Bug Bash / Execute the Test cases.

Update the Test Result document.

Attend the Regular client calls.

Log / File the defects in Defect tracking tool / Bug Report.

Verify defects.

Discuss doubts/queries with Development Team / Client.

Conduct internal trainings on various products.

Project Description:

This project is involved in collection of data from various geographical locations. The captured data will be journalized and sent to various platforms across the project. Other activities involved in the project are the web based tracking system, consumer rewards management platform, Network provisioning, sales and marketing analysis and tracking, international message processing and Billing.

Client Description:

CSC AT&T is a Fortune 500 company who is a consistent performer in the global information technology market for more than 40 years. The scope of their services range from consulting in the strategic uses of information technology, systems design, development, integration and outsourcing. CSC provides Consultancy services in fields as varied as Aerospace, Finance, Retail, Chemical and Defense.

Roles & Responsibilities:

Understanding project requirements

Analyzing the development feasibility

Coding, testing, debugging

Code release coordination

Log / File the defects in Defect tracking tool / Bug Report.

Verify defects

Discuss doubts/queries with Development Team / Client.

Conduct internal trainings on various products.

Attend status meeting and report the status

Jenita Sofana P

Sr.Manager – Projects

BE Computer Science, MBA HR

Ph: +1-914-***-****

*******@*****.***

Green card holder

Project: PepsiCo ( White plains, NY,USA ) Feb 2011 – till date

Domain : Consumer goods