Assistant Customer Service
Resume:
Andrea Randolph ***** Fox Crossing,
Edwardsburg, MI 49112
************@*****.***
EXPERIENCE
Memorial Hospital, South Bend, IN — NICU Unit Assistant May 2017 - August 2019
The NICU is a locked unit which requires watching monitors of all entrances while greeting patients, staff, and guests. I signed all patients and guests in and out of the unit and made unit badges that were to be worn at all times. Also, making unit assignments, answering phones, calling Doctors, staff, and other facilities. I admitted patients, ordered labs, made admission packets, prepared charts, printed labels, faxed, and charted patient information. Finally, when patients are being discharged I’m required to delete them from the system, break down charts and send their medical records. Memorial Hospital,South Bend, IN — Patient Care Assistant float team
July 2006 - May 2017
Providing excellent care to patients and their families during traumatic times in their lives. Fast paced
environment where working as a team is a must as well as functioning independently and making on the spot rash decisions. I have trained many employees and worked hard to master and achieve multiple skill sets. One, being to have the compassion it takes to be in a hospital setting. I've worked in skilled units such as: Rehab, Medical, Post Surgical, Oncology, Pre-Op, Ortho-Neuro, ICU, and with Hospice. Some of my skills are taking vitals, blood sugars, Skills
● Computer
proficient
● Customer service
● Multi tasking
● Money
management
skills
● Hands on skills
● Innovative
problem solving
● Motivated and
hardworking
● Caring and
compassionate
and assisting patients with their daily living. Also, taking the patient's intake and output, dressing changes, wound care, EKG, bladder scans, and taking the necessary isolation precautions. In addition, assisting staff families, teletracking, heart monitoring, and charting. Lastly, being prepared in emergency situations and reporting information to the proper staff members.
Blue Chip Casino,Michigan City, IN - Table Games
June 1999 - October 2005
High energy, faced paced environment where entertaining and creating great customer service is a must. Dealing with high stress, multiple customers, large amounts of money, multi-tasking, and knowing numerous games and their rules. Secondly, adding payouts out mentally, knowing proper delivery and procedures at all times. Also, being able to provide great customer service, maintaining
professionalism, and giving guests a memorable experience while being watched by management, security,and cameras. EDUCATION
Penn High School, Mishawaka, IN — General Diploma
1995
Davenport University, Granger, IN — Business
2 years
Changed field of study to Nursing
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