Customwe Advocate
Resume:
Joseph Roman
********@***.***
Experience:
Sam’s Club, Las Vegas, NV, 2016 – Present
oPhoto Technician/Electronic Department Sales Associate - Process customer photo orders for digital photographs/posters using Fuji wet lab (originally) then dry lab hardware and Panda/Landscape software. Assist customers using Fuji kiosks to order prints, photo gifts (mugs, blankets, canvas prints, etc.) by providing them with information on how to best submit photos on digital formats into the kiosks for optimum results. Take and process passport photos. Ensure customer satisfaction by maintaining both highest quality output and complete customer satisfaction. Order and track supplies as needed. Maintain accurate cash drawer. Assist customers with electronic purchases by listening to their wants and recommending appropriate devices. Verify accuracy of prices and change as needed. Clean and maintain photo lab and electronics department. Earned Associate of the Month honors in January 2017 for exceptional customer service.
Kmart, Inc., Las Vegas, NV, 2013 – 2014
oHard Lines Merchandiser - Assist customers with locating, choosing and purchasing merchandise. Provide carryout service when requested. Clean, stock, and front face product
Clark County Nevada, Department of Social Service, Las Vegas, NV, 2007 – 2013
oSocial Worker I/II- Perform psychosocial assessments of clients seeking county aid. Determine eligibility for aid and approve or deny aid as appropriate. Use data obtained from assessments to develop and implement plans for client self-sufficiency. Monitor client progress. Assist clients with multiple barriers to self-sufficiency (mental health, substance abuse, chronic homelessness, felonies) by referring clients to and assisting them to utilize all resources available.
Education:
oBA in Social Work, magna cum laude, University of Nevada Las Vegas, Las Vegas, NV.
oBA in Liberal Studies, Hutchins School of Liberal Studies, Sonoma State University, Rohnert Park, CA
Certifications:
oTechniques of Alcohol Management of Nevada (TAM) Certification. Expires January 2020.
oSouthern Nevada Health District Food Handler Safety Training Card, (Health Card). Expires June 2021.
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