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Manager Customer Experience II

Location:
Edmonton, AB, Canada
Posted:
March 14, 2021

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Resume:

VINOD KUMAR RANA

House .No # ***-****, ** Ave NW, Edmonton Canada, T6T0S8, Cell # +1 -780-***-**** adkwwq@r.postjobfree.com Executive Profile

A multi-faceted professional with over 25 years of rich experience in marine and shipping industry. Proficient aptitude in Marine port agency services operations at various ports around the Globe within own offices and network of business partners, Port agency operations, offshore logistics support operations, Business development, Contract management, Procurement Management, Vendor management, Crew management, Customer Services (CRM), HSE, Recruitment and training, Project management (budgeting and Execution), Cargo Operation (Ground, Sea and Airport operations), Technical assistance in ship repairs projects, Facility Management at Military camps, logistics operation and Marine & cargo surveyors, claim and loss mitigation specialists. Executive competencies

Port and shipping operations – Port agency Business, Wharf/ Vessel/ Barge operations (Tanker, General cargo, container, RO/RO, LO/LO and Military vessel operations) Yard operations, Terminal and SBM/CBM operations supervision and Management, STS operations Tanker vessel, STS and gantry Crane operations, Planning and execution of cargo discharge and loading operations, Crew Management, Customer Service (CRM), offshore/ground logistics operations, Contract and vendor management, Facility management, HSE Management and liaison with government and port authorities, Recruitment and training, Marine and cargo surveyors claim and loss mitigation specialists.

Operational Planning and Strategic Management and well versed in various aspect of shipping and marine industry. P& L ownership, budgeting and forecast.

Management and coordination of ship repair project and procurement of spares - In-depth knowledge of general ship engineering, underwater engineering, electrical and electronic equipments.

Contract management for commercial and government tenders. Procurement and Vendor Management, price negotiation, analysis, operational part of bid writing and drafting of contractual agreements for vendors and sub- contractors. Drafting and assessment of IFB/RFI/RFQ/tender document in line with SOW.

Business Development, Commercial Planning, Marketing and Process Improvement- Ability to evaluate competitor, In- depth Knowledge of standard policies, procedures, methods and logistic readiness

Construction and Fabrication Project Management for NATO forces at various location in Africa and Middle east. (Boat ramp, Jetty repair, Earth work project ( Road and concrete pads in logistics yards), Construction material deliveries to medical facility and school building renovation /repair work and Modular accommodation /office cabins for NATO forces), Soundproof accommodation for Pilots, Ducts and Pits project, Generator farms, Construction of workshop facility and Project Management of Solar Panel project.

Excellent communication & exceptional interpersonal skills with the ability to motivate a large strength of men under adverse circumstances

Ability to build and maintain solid working relationships with internal and external stakeholders (teamwork is essential).

Strong persuasion and negotiation skills, result oriented and self-starter and ability to take calculated risks and balance operational and commercial drivers

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Academic Achievements

Master of Science (.Eco-Tourism) - Sikkim Manipal University of health, medical and technological sciences.

Master of Commerce I - Madurai Kamraj University Madurai,

Intermediate Company Secretary Coaching Completion Certificate - ICSI (WRO) Delhi

Bachelor of Commerce - Andhra University Waltair, Visakhapatnam Professional Certifications

Diploma in Radio electronic and Telecommunication - Indian Naval institute of radio telecommunication. Kochi.

Diploma in underwater engineering - Indian Naval Institute of Diving, Kochi.

Certificate Course in Basic Counselling Skill - Sinara Institute Mumbai

Shipping Fundamental, HSSE, QA, Financial Module, Project Management course - IMA – Inchcape shipping. Professional Training

Certified Athletics Coach - National Institute of Sports, Patiala (Pb)

State Athletics Technical Official - Maharashtra Athletics Association, Pune

STCW 95- advance courses - Naval Maritime Academy, Colaba, Mumbai (PSCRB, MFA, AFF, PSSR)

Introductory certification Project Management - Association for Project Management UK (APM) 2016. Professional Achievements

Project Management- Managed numerous minor/major Projects, Port agency business ( AHTS, off shore vessel, cable laying Tanker, container and general cargo vessel),STS operations, ground Logistics operations, ship repairs ( SMP/AMP) and Infrastructure contracts ranging $ 0.5m to $ 2.9m at various location around MEA & A region and globally for various customers, US Marines, US Naval Contracting department and Vessels, Royal Air force UK, Canadian MoD vessel, Australian, other NATO forces and offshore operations. Appreciation and Awards

Numerous appreciations letters from various client for the best quality services and cost savings in various operations - US Marines Forces, US Naval Contracting department and Vessels, Royal Air force UK, Canadian MoD vessel and other NATO forces.

Nomination for Employee of the year Award from MEA & I region, 2008, 2009, 2011, 2012 and 2013.

Innovator award - 2011 from MEA & I region

Presently listed in selected candidate for Executive Level Management team under ISS talent program.

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Professional working history

Sabby & Company / IMGS Group Canada, Toronto - 01 Oct 2020 – General Manager Operations (Full time) – Global port agency operations, Business Development, Contracts Managements, Procurement & Vendor Managements, Customer service support, Project Management, Financial planning, and budgeting with ownership of P&L, Recruitment, and training. Marine and Cargo Surveyors claims and loss mitigation specialists. Royal Pizza Fort Saskatchewan- Alberta- Canada - 01 Jul – 30 Sep 2020 - Management Consultant (Part time on Project)– Business Development, Contracts Managements, Procurement & Vendor Managements, Financial planning and budgeting, Management of P&L, and Recruitment Inchcape Shipping Services - Dubai – UAE - 01 Aug 2018 – 31 May 2020 - General Manager Operations – Global port agency operations, Business Development, Contracts Managements, Procurement & Vendor Managements, Customer service center, CRM, Disbursement Account center, Offshore Project Logistics and Project Management, Financial planning and budgeting with ownership of P&L, Recruitment and training. Inchcape Shipping Services - Dubai – UAE- 01 Nov 2014 – 31 Jul 2018 - Global Operations Manager – Global port agency business, Business Development, Contracts Managements, Procurement & Vendor Managements, CRM, Financial planning and budgeting with ownership of P&L, Recruitment and training Inchcape Shipping Services - Dubai – UAE- 14 Jun 2012 – 31 Oct 2014 - Manager Operations, - Business Development, Contracts Management, CRM, facility Management and Port Agency - Africa, Middle East, Asia and India, Recruitment and training

Inchcape Shipping Services Limited Ghana (Africa)- 01 Aug 2007 – 13 Jun 2012 - Operations Coordinator –Port Agency business, Business Development, CRM and Contracts Managements - African region (East, West and South).

Indian Navy- Mumbai, Visakhapatnam and Kochi -14 Jul 1992 – 31 Jul 2007 - Vessel operations, Administration, Training, Planning and execution of operations, vendor and tender management. References: - Can be made available on demand.

(VINOD KUMAR RANA)



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