Medical Customer Service

Melissa Dobson

Louisville, KY

*******************@***********.***

Work Experience

OD Technician

Visionworks - Louisville, KY

December 2018 to Present

I register patients, look up their insurance and pretest them. Then I set up the room for the doctor to see them. Then I will either cash them out or make an appointment for them for a follow-up appointment. Plus I also make appointments as well and make call reminders for up and coming appointments. Make files for new patients and get file prepared for the next day appointments. I do answer a multi line phone everyday.

Teacher

Meriday - Louisville, KY

January 2015 to December 2018

I teach my 3 year olds all of the basics from colors, numbers, ABC's, science projects and doing art projects. Learning to go potty and sharing with others just like what parents do but in a school setting. I do deal with their parents on a daily basis and I love it. Plus I love each and every one of them like they were my own.

Teacher

Quala Care Child Care - Louisville, KY

August 2005 to September 2008

I was a lead teacher of the 4 year olds. Taught them the basics before going to kindergarten. Plus I loved each and every one just like they were my own. Medical Records Clerk

Healthcare Recoveries - Louisville, KY

January 2000 to March 2002

I made sure that all patience medical records were up to date and all matched with the person. And I also retrieved them from the internet and scanned them into their files. Education

High school or equivalent

Mercy Academy - Louisville, KY

August 1984 to May 1988

Skills

• Customer service

• Medical Records

• Teaching

• Childcare

• Toddler Care

• Medical Terminology

Assessments

Customer Service Manager — Proficient

September 2020

Managing customer service representatives and resolving customer issues. Full results: Proficient

Medical Receptionist Skills — Proficient

September 2020

Managing physician schedules and maintaining accurate patient records. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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