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Life Insurance Service Representative

Location:
Post Proper Southside, 1630, Philippines
Posted:
March 14, 2021

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Resume:

Ma. Cecilia Roque - Arcenas

An experienced professional with a background in BPO start-up, Insurance claims, Fraud Recovery, Debit Card and Credit Card Fraud.

+63-917******* ***********@*****.*** Taguig City, Philippines Experience Sept 2017 – Present Vice President - Tribute Insurance Assignments LLC Frazer Consultants LLC

• Provide oversight and leadership in the migration of the Frazer Consultants LLC account under Tribute Insurance Assignment to the Philippines.

• Process the hiring of all local staff under the Tribute Insurance account.

• In charge of the initial processing of business license and permits for the company.

• Spearheaded the Tribute Insurance Philippine job process to be executed in operations for al hired staff.

• Responsible of all HR Admin Records and all business documentation for the company.

• Was able to hit a 3-million-dollar funding for our account after 1 year of live operations.

Feb 2012 – Sep 2017 Risk Operation Sr.Specialist 1- DCFP,FPO,FREC,IM JP Morgan Chase Bank & Co.

• Perform high risk transaction review for both personal and business account.

• Identify and prevent fraud or loss on cases as necessary and ensuring that case files are accurate and complete.

• May function to collaborate, support and liaises with branch personnel, Fraud Hotline, Deposit review, and corporate security as necessary.

• Analyze suspicious account activity and daily fraud trends on accounts.

• Ensure effective communication with Corporate Security, the Law department, account officers, as necessary

• Responsible in investigating fraud. Contacting both merchant and cardholders if necessary.

• Follow policy and various processes to reduce fraudulent use of Social Security Numbers and Tax Identification Numbers within the firm

• Produces reports and summary of controls

Nov 2009 – Jan 2011 Claims Associate - Prudential Financial Sykes Asia Inc

• Takes escalation calls for customer service.

• Handles haste request for any type of life insurance claim.

• Initiates all type of claim for a life insurance.

• Provides

• status and explanation to claimants for any request that was turned down or escalated.

• Handles sensitive and complex type of claim.

• Sends request to Corporate Area and examiners to see if an exception can be granted.

• Help examiners to process a claim properly.

• Review documents that clients submitted to process their claim in a timely manner.

Sep 2007 - Oct 2009 Customer Service Representative - Prudential Financial Sykes Asia Inc

• Assist clients with any inquiry about their life insurance such as billing, policy values, and etc.

• Input client’s request and changes on their life insurance.

• Provides status of any request client submitted.

• Assist clients with changes on their life insurance. Education Central Philippine

University Jaro, Iloilo

City

S. Y. 2005-2007

Boracay National High School

Boracay Island Malay Aklan

S.Y. 1999 – 2003

Balabag Elementary School

Boracay Island Malay Aklan

5608 S.Y. 1993 – 1999



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