Manager Service
Resume:
Stephanie-Ann Elie
Administrative Professional
Hollywood, FL 33020
adkww3@r.postjobfree.com
PROFILE
Ambitious and driven professional who is poised to create value and ensure administrative operations run smoothly.
Recognized as valuable and knowledgeable employee with ability to manage priorities and needs while ensuring expedient service.
Reputable for developing, implementing, and communicating policies and objectives and handling unforeseen issues.
Experience serving as liaison to clients, internal staff, and external contacts in a variety of environments while maintaining utmost professionalism and timeliness.
Fluent in English, French, and Creole.
AREAS OF EXPERTISE
Data Entry
Office Administration
Customer Support
Problem Solving
Time Management
Team Leadership
Process Improvement
Corporate Communications
Task Prioritization
EDUCATION
Associate of Science in Culinary Arts, 2009
Johnson & Wales University
Bachelor of Science in Hospitality Management
EDX ( Currently Enrolled for a Corporate Finance Certificate)
PROFESSIONAL EXPERIENCE
Loan Officer II, Corporate 2015 – 2020
UNIBANK S.A. – Port-au-Prince, HT
Interviewed commercial loan applicants. Examined and evaluated applicant’s credit and financial history. Examined/viewed collateral to determine adequacy and authorize/recommend approval/denial of applicant. Approve loan within specified limits or refer to appropriate approval level. Prepared loan offering memorandum and ensure all loan documents were completed, accurate and in accordance with policy. Monitored loan portfolio/performance. Corresponded with customers and recommended changes in risk rating when necessary.
Identify new prospects, increasing credit portfolio to $32M per year;
Consulted and negotiated with clients regards to financial transactions, payment terms and credit limits;
Practiced due Diligence;
Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Reservations Manager 2012 – 2014
Royal Oasis – Port-au-Prince, HT
Managed daily reservations processes and operations including, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, and selling guest rooms. Oversaw systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Communicated information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events. Monitored and developed team member performance including scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.
Increased sales by promoting hotel amenities and providing excellent service to corporate accounts.
Recognized by management as effective communicator.
Built long-lasting relationships with customers and companies.
Reservations Manager 2012
Le Plaza Hotel – Port-au-Prince, HT
Anticipated guest’s needs and expectations whenever possible and made appropriate preparations to exceed those needs. Resolved guest problems/complaints, utilizes own best judgment in resolving issues or referred to management.
Guests Services 2011
American Cruise Lines, Guilford, CT 06/11-02/12
Maintained positive guest relations at all times and resolved complaints and ensuring guest satisfaction. Monitored and maintained cleanliness, sanitation and organization of assigned work areas. Described menu items and daily specials in detail and provided recommendations when requested. Performed duties with attention to detail, speed, follow-through, courtesy, cooperation, and work with minimal supervision. Trained and monitored new hires in proper service techniques and other job responsibilities
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