Customer Service Registered Nurse
Resume:
BONG CARLO C. CU
UNIT **-D **th Avenue Cubao Quezon City
*********@*****.***
WORK EXPERIENCES
SALES ELITE ASSOCIATE (S.M.E) JAN 2020-NOV 2020
VXI MOA/MAKATI
SMX MOA, 5 ECOM 11TH FLOOR PASAY MANILA
●Inbound voice account catering to AMERICAN customers (VIP)
●Escalation Calls (email, rollouts updates, implementing changes and coaching)
●Assist in Billing concerns
●Provide excellent, efficient customer service
●Sales and upselling
●Meets and exceeds monthly key and sales performance standards
SENIOR CONSULTANT (Lead) May 2018 – Jan 2020
Quantrics Enterprises, Inc.
Robinson’s Place, Naga City
●Inbound voice account catering to Canadian customers
●Escalation Calls (email, rollouts updates, implementing changes and coaching)
●Assist in Billing concerns
●Provide excellent, efficient customer service
●Sales and upselling
●Meets and exceeds monthly key and sales performance standards
RESEARCH ANALYST July 2017 – May 2018
Sutherland Global Services
CamSur IT Park, Provincial Capitol Complex, Pili, Camarines Sur
●Receives and processes shipping transactions for a US shipping company
●Processes returns
●Receives and urgently attends to complaints and inquiries
WORKFORCE MANAGEMENT APPRENTICE March 2014 – April 2016
WNS Global Services
Eastwood City, Libis, Quezon City
●Achieves 100% of accuracy and speed in delivery of requirements
●Provides real time monitoring for schedule adherence
●Prepares production reports and data analysis for Team Leads
●Accounts schedule modifications on associates breaks, lunches, time off, vacations, outages, etc
●Manages staff to volumes and adjusts accordingly Schedule adherence Outage management
●Gathers information, analyzes data, observes the process and participates in efforts to constantly look for opportunities to improve current process affecting schedule adherence and reporting and communicates to managers
●Delivers consistent high quality internal customer service
●Escalates staffing issues as appropriate
CUSTOMER SERVICE ASSOCIATE October 2013 – January 2014
Aditya Birla Minacs Philippines, Inc.
Eastwood City, Libis, Quezon City
●Professionally handles inbound customer service calls for US-based Health Insurance
●Provides assitance through accurate and timely processing of healthcare claims and provider queries
●Handles patient calls with empathy while ensuring solutions provided are in accordance with company policies
●Meets and exceeds monthly key performance standards
CUSTOMER SERVICE ASSOCIATE July 2012 – February 2013
Results Manila, Inc.
Eastwood City, Libis, Quezon City
●Professionally handles inbound customer service calls for US-based money transfer company
●Provides assitance through accurate and timely processing of transaction concerns
●Coureously attends calls with ensuring solutions provided are accurate and in accordance with company policies
●Meets and exceeds monthly key performance standards
CUSTOMER SERVICE & SALES ASSOCIATE February 2012 – June 2012
Transcom Worldwide Philippines, Inc.
C5 Road, Brgy Ugong, Pasig City
●Professionally handles inbound customer service calls for US-based telephone services provider
●Provides assitance through accurate and timely processing of concerns and inquiries
●Coureously attends calls with ensuring solutions provided are accurate and in accordance with company policies
●Provices customers with information on products and services for sales and upselling
●Meets and exceeds monthly key and sales performance standards
INVENTORY ASSISTANT September 2011 – January 2012
Yellow Cab Food Corporation Main Office
Valero Street, Makati City
●Receives and processes stock orders from branches.
●Ensures timely and proper dispatch of orders
●Handles inventory of assigned products
●Submits daily, weekly and monthly reports to Managers in a timely manner
INTERN July 2009 – Jauary 2010
Cipher Domain International Corporation
Pioneer Street, Mandaluyong City
SKILLS
MS Office proficient, impressive sales track record, excellent written and oral communcation, top-notch Customer Service in BPO setup, Workforce Management, brilliant time management skills and a multitasker, a superb team-player, works with integrity and under minimum supervision
EDUCATIONAL BACKGROUND
COMPUTER SCIENCE & PROGRAMMING 2008 – 2010
AMA Computer Learning Center
Aurora, Cubao, Quezon City
SECONDARY EDUCATION 2004 – 2008
Chung Hua High School
Daet, Camarines Norte
PERSONAL BACKGROUND
Born 24 July 1992 Male 27 years old Single
Filipino Citizen Roman Catholilc
In good health With good moral character
Speaks and writes Bicol, Tagalog and English fluently
CHARACTER REFERENCES
Mr. Jermyn Jacob
Film Writer and Director
MEA Multimedia Entertainment Arts Foundation, Inc.
Batasan Hills, Quezon City
Mr. Jonjon Despuig
Supervisor
Quantrics Enterprises, Inc.
Robinson’s Place, Naga City
Mr. Ronnel Benjie Albao
Registered Nurse
Department of Surgery
Bicol Access Health Centrum, Naga City
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