Sales Representative Customer

Stephen J. Paquin

** ******* **** *****

Johnston, RI 02919

401-***-**** (H) 401-***-**** (C)

*******.******@*******.***

**/**- ******* ********

Sales Inspector

• Conduct and service pest control customers for residential and commercial properties.

• Produce written recommendations related to structural pest activity and buyer/seller purchases.

• Acquire new business prospects through cold calling, telemarketing, business partnering and community networking.

• Grow existing relationships through cross selling various services.

7/2004 - 2/2009 Cintas Corporation

Service Sales Representative

• Maintain quality customer satisfaction and on-site service to approximately 150 customers. Present and sell various types of facility/hygiene products including: mats, bathroom services, linens and clothing apparel.

• Ensure customer service and delivery.

• Retain existing client base, grow existing business and acquire new customers.

• Handle accounts receivable in conjunction with internal department.

• Process daily paperwork pertaining to account billing, C.O.D., balancing and product ordering.

9/2003 - 7/2004 Integrated Mortgage Solutions

Loan Officer

• Identify and assist prospective customers in the loan application process.

• Network with various business partners to include real estate agents, attorneys and personal contacts.

• Handle loan calculations, client verification and final loan application.

• Handle all customer relations pertaining to loan processing until final disbursement of loan closing.

3/1998 - 9/2003 Citizens Bank

Bank-at-Work Sales Representative

• Generate leads and close deals for Corporate accounts through telemarketing and on-site banking events.

• Support branch managers in their efforts with Bank-at-Work business development efforts and on-site solicitations. Participate with regional/branch managers in various presentations to prospective clients.

• Deliver on-site presentations to prospective clients.

• Develop and implement local sales and marketing programs.

• Cross-sell various products offered by the Bank.

1997 - 1998 The Parking Company, T.F. Green Airport

Supervisor

Managed valet parking attendants. Staff of 10 employees.

Processed daily transactions for valet customers, cash/credit balancing

Handle customer complaints and problems

1996 - 1997 Putnam Investments

Shareholder Services Representative

• Provide Customer Service to shareholders by educating on various aspects of mutual funds, answering questions regarding funds and resolving issues.

• Consistently maintained knowledge of mutual funds and stock market conditions through various professional publications.

• Handle daily telephone inquiries.

• Research and resolve customer problems and complaints. worked with internal departments to resolve.

• Guide and educate shareholders on mutual funds, stocks, bonds transactions ensuring compliance with regulations governing the stock market.

1987 - 1996 Discount Paper, Inc.

Self Employed

• Managed the daily operations of office supply business consisting of approximately 200 accounts and retail office supply store.

• Obtain new accounts and maintain existing customer accounts.

• Maintain complete knowledge of all suppliers products.

• Calculate optimal discounts for customers, determine price increases to counteract increased costs.

• Determine advertising/marketing strategies.

• Handled customer orders, problems, complaints while ensuring customer satisfaction.

• Responsible for accounts receivable, accounts payable, monthly bookkeeping, year-end inventory.

• Verification of received merchandise, prepared customer merchandise orders.

Education Rhode Island

Bachelors Degree

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