Sales Customer Service

JOHN P. HURLEY, JR.

* ***** ***** *** ***, Hackettstown, NJ 07840

201-***-**** ~ **************@*****.***

CAREER SUMMARY

I have been a versatile professional in Warehousing, Supply Chain, Purchasing, Planning, and Logistics Operations. Proven successful in a wide range of roles, my record is one of integrity, dependability, and exceptional customer service. I have succeeded in all phases of Shipping, Receiving, and Inventory Control. Strong interpersonal, communication, and negotiating skills, coupled with dependability have served me and my employers well in reaching our goals.

PROFESSIONAL EXPERIENCE

STAFF MANAGEMENT/MARS WRIGLEY M & M 1/7/19 to Present

Hackettstown, NJ

Production Associate

Work Responsibilities

Performing all packaging functions in preparing product to be shipped, including placing sanitary lining of boxes and bulk containers, filling and closing and stacking of all such boxes and containers, palletizing, wrapping and labeling, moving product with power pallet jack, and providing required break relief for other associates.

BENTLEY COMMONS AT PARAGON VILLAGE 8/20/18 to 10/21/18

Hackettstown, NJ

Concierge

Work Responsibilities

Fielded both internal and external phone calls in both Assisted and Independent Living Senior Residence facilities. Met, answered, or referred all inquiries and notifications from residents and family members. Supported Marketing, Nursing, Activities, Memory Care, and residents in daily requirements as needed.

TOYS R US 7/7/14 to 5/14/18

Flanders, NJ

Warehouse Worker

Work Responsibilities

Performed varied hands-on functions such as Receiving, Inventory Placement, Picking, Packing, Shipping, and documentation of all functions. Daily and proficient use of handheld scanners and desktop computer terminals to record inventory transactions and show inventory levels in real time.

Major Accomplishments

Took responsibility as a Seasonal Trainer during our Christmas Season 2016

Played a key role in a two-month stretch of team production, meeting and exceeding shift departmental goals during our 2016 Summer run-up to Christmas

Facilitated cleaning and preparation of Distribution Center for closing in Spring 2018

TELESEARCH STAFFING SOLUTIONS 11/13/2013 to 3/31/14

Flanders, NJ

Performed a variety of warehouse, retail, and delivery functions on a temporary basis as assigned.

BIOMET / EBI 1/23/2006 to 2/24/2012

Parsippany, NJ

Surgical and Therapeutic Bracing Buyer/Planner 2008-2/24/12

Inventory Administrator 2006-2008

Work Responsibilities

Cut and transmitted Purchase Orders for procurement of Bracing products, components, and packaging supplies for our distribution center using MRP. Processed and tracked Bracing Drop-ship orders and reported statistics. Interacted with vendors on shipping, price, terms, invoice reconciliation, and back-order issues via phone, fax, and e-mail. Reconciled invoices and update pricing, interacting with Accounting Team. Interacted with Sales to perform physical audits of surgical hardware nationwide. Worked closely with Inventory Control Team to administer all inventory audit functions including travel arrangements, inventory count input, discrepancy identification, and reconciliation. Interacted with Sales to regulate inventory and administer adjustments.

Major Accomplishments

Adjusted shipping process to eliminate missed deadlines resulting in 100% improvement in on-time deliveries in Drop-ships and Inbound product

Reduced open Drop-ship and Inbound invoices by 97%

Arranged and administered nationwide Field Inventory audits of surgical hardware, coordinating counts as liaison between Sales and Inventory teams

Composed and disseminated Vendor Advisory stating Biomet ordering policy to eliminate unauthorized Sales orders resulting in 50% fewer unaccountable orders

GENZYME/IMPATH, INC. 9/15/1999 to 1/1/2006

New York, NY

Logistics Supervisor and Courier

Work Responsibilities

Administered and supervised job functions and performance of 11 internal couriers, 3 dispatchers and 1 supply administrator. Coordinated local and national cancer specimen pickup and delivery. Distributed and reinforced company policy and procedure. Performed all weekday dispatching duties and weekend/holiday coverage. Administered and performed emergency pickups and deliveries. Interacted daily among management, couriers, sales, and vendors.

Major Accomplishments

Reduced monthly dispatch error rate from 2% to 0.5%

Reduced monthly supply error rate from 5% to 1%

Expanded number of routes from 10 to 12 to meet business expansion requirements while maintaining favorable 24 hour turnaround times

VOLUNTEER WORK (Charitable and Church Related) 2008 to Present

EDUCATION

Lafayette College, Easton PA, B.A. History and Education Minor

TECHNICAL SKILLS

MS Office Suite – Outlook, Word, Excel, InFor XA, MAPICS, MRP

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