Justine Hall

Scheduling Coordinator/ Prior Authorization Specialist

Swansboro, NC 28584

adkwpn@r.postjobfree.com

606-***-****

Authorized to work in the US for any employer

Work Experience

Scheduling Coordinator

Carolina East Medical Center - Pollocksville, NC

May 2020 to Present

Pre-certification of all diagnostic testing, procedures and sleep study's if required by insurance, daily interactions with multiple insurance companies via phone or online, review clinical notes, provide additional clinical information for RN/MD review if needed, follow up physician orders, work with patients to schedule procedures, responsible for patient education for pre-procedure requirements such as labs, medications, imaging, H&P and diet. Follow up on pending authorizations, prepare and fax all patient referrals, work task lists, answer phones, take messages, Covid screening. Software: Allscripts Medical Secretary

Huntington Internal Medicine Group - Huntington, WV October 2018 to February 2020

Schedule follow up office visits and post-operative appointments, Patient Registration, verifying insurances and demographics, data entry, EHR, ICD10 and CPT coding, assist with surgery scheduling, explain pre-op instructions and obtain pre-certifications for all tests and surgeries, explain In office procedures and explain pre-op instructions, schedule new patient referrals, VA authorizations, FMLA and disability papers, order supplies, answer phones, take messages, request prescription refills, customer service, complete assigned tasks, document actions taken to complete assigned tasks, scanning, faxing, ordering office supplies. Software: Greenway, Intergy, Cerner Scheduling Clerk/Patient Registration

Ballard Wright M.D - Lexington, KY

April 2018 to October 2018

Check patient's in upon arrival for their appointments, verify and update insurance along with demographics, cash collections, schedule future appointments for follow up office visits, out patient procedures, Physical Therapy and diagnostic imaging. Software: IMS (Intelligent Medical Software) Customer Returns

Amazon Fulfillment Center - Lexington, KY

November 2017 to April 2018

Line worker, Process customer returns by receiving item, opening and inspecting item, placing item into the tote for next process, auditing other employees returns and either agree or disagree then placing item into the correct tote, approved for peer mentoring which involves training new employees, being their go to source for guidance along the way so that they have a clear understanding and smooth transition into their new job role (left position before I was able to start), selected for a new position for textbook trade-in's.

Unit Secretary

St. Mary Medical Center - Huntington, WV

July 2015 to June 2017

Answer telephones, page physicians, reviewed, noted and notified clinical staff of all physician orders. Assembled records in correct sequential and chronological order on admissions and discharges, maintain patient charts, verify correct patient information, patient call light, customer service, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. Software: Sorian Patient Registration Clerk / Patient Access

St. Mary's Medical Hospital - Huntington, WV

April 2012 to July 2015

Verified and updated correct patient demographics and insurance information. Registered patients for Emergency Department and for Outpatient testing. Cash collection of payments and co-pays, maintain balance sheet at end of shift. Software: Sorian Unit Secretary Open Heart Recovery

King's Daughters Medical Center - Ashland, KY

July 2005 to August 2010

Answered phones, paged and ordered tests as written by physician, reviewed and noted all physician orders and notified clinical staff of all STAT orders, assembled records in correct sequential and chronological order on admissions, discharges and internal hospital transfers, updated and assisted patient's family members, put lab and radiology reports on patients charts, maintained log books, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. EPIC software Emergency Room Scribe

King's Daughters Medical Center - Ashland, KY

November 1999 to July 2005

Answered multi-line telephones, received ambulance calls via radio, documented reason for call with all information, assigned room, notified all essential personnel: Radiology, Laboratory, Cardiology and Respiratory and on-call MD's as requested by ER Physician, responsible for accurate documentation during codes and traumas from beginning until time called, provided immediate assistance to medical staff during STAT procedures and codes within the scope of my education, entered patient charge sheets, worked under the supervision of the Nurse Manager. Software: SMS, Unity and EPIC Unit Secretary Float Pool

King's Daughters Medical Center - Ashland, KY

September 1997 to November 1999

Answered telephones, paged physicians and ordered tests as requested by physician, reviewed and noted all physician orders, notified clinical staff of all STAT orders, assembled records in correct sequential and chronological order on admissions, discharges and internal hospital transfers, placed lab and radiology test results on patient's charts, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. SMS and Unity software

Education

Associate in Medical Office Technology in Medical Office Technology Coastal Carolina Community College - Jacksonville, NC 1994 to 1997

Skills

• CUSTOMER SERVICE (10+ years)

• MEDICAL TERMINOLOGY (10+ years)

• Surgery Scheduling (1 year)

• Epic (1 year)

• Medical Records (2 years)

• Receptionist (4 years)

• Scheduling

• Word

• Time Management

• EMR

• coding

• Insurance Verification

• Medical Office Experience

• English

• Medical Scheduling

• Phone Etiquette

• Typing

• Allscripts

• CPT Coding

• ICD-10

• Cerner

• Hospital Experience

• Auditing

• Anatomy Knowledge

• ICD-9

• Triage

• Laboratory Experience

• Medical Coding

Assessments

Scheduling — Proficient

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Medical Terminology — Proficient

April 2019

Understanding and using medical terminology

Full results: Proficient

Project timeline management — Proficient

December 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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