Medical Manager
Resume:
Justine Hall
Scheduling Coordinator/ Prior Authorization Specialist
Swansboro, NC 28584
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator
Carolina East Medical Center - Pollocksville, NC
May 2020 to Present
Pre-certification of all diagnostic testing, procedures and sleep study's if required by insurance, daily interactions with multiple insurance companies via phone or online, review clinical notes, provide additional clinical information for RN/MD review if needed, follow up physician orders, work with patients to schedule procedures, responsible for patient education for pre-procedure requirements such as labs, medications, imaging, H&P and diet. Follow up on pending authorizations, prepare and fax all patient referrals, work task lists, answer phones, take messages, Covid screening. Software: Allscripts Medical Secretary
Huntington Internal Medicine Group - Huntington, WV October 2018 to February 2020
Schedule follow up office visits and post-operative appointments, Patient Registration, verifying insurances and demographics, data entry, EHR, ICD10 and CPT coding, assist with surgery scheduling, explain pre-op instructions and obtain pre-certifications for all tests and surgeries, explain In office procedures and explain pre-op instructions, schedule new patient referrals, VA authorizations, FMLA and disability papers, order supplies, answer phones, take messages, request prescription refills, customer service, complete assigned tasks, document actions taken to complete assigned tasks, scanning, faxing, ordering office supplies. Software: Greenway, Intergy, Cerner Scheduling Clerk/Patient Registration
Ballard Wright M.D - Lexington, KY
April 2018 to October 2018
Check patient's in upon arrival for their appointments, verify and update insurance along with demographics, cash collections, schedule future appointments for follow up office visits, out patient procedures, Physical Therapy and diagnostic imaging. Software: IMS (Intelligent Medical Software) Customer Returns
Amazon Fulfillment Center - Lexington, KY
November 2017 to April 2018
Line worker, Process customer returns by receiving item, opening and inspecting item, placing item into the tote for next process, auditing other employees returns and either agree or disagree then placing item into the correct tote, approved for peer mentoring which involves training new employees, being their go to source for guidance along the way so that they have a clear understanding and smooth transition into their new job role (left position before I was able to start), selected for a new position for textbook trade-in's.
Unit Secretary
St. Mary Medical Center - Huntington, WV
July 2015 to June 2017
Answer telephones, page physicians, reviewed, noted and notified clinical staff of all physician orders. Assembled records in correct sequential and chronological order on admissions and discharges, maintain patient charts, verify correct patient information, patient call light, customer service, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. Software: Sorian Patient Registration Clerk / Patient Access
St. Mary's Medical Hospital - Huntington, WV
April 2012 to July 2015
Verified and updated correct patient demographics and insurance information. Registered patients for Emergency Department and for Outpatient testing. Cash collection of payments and co-pays, maintain balance sheet at end of shift. Software: Sorian Unit Secretary Open Heart Recovery
King's Daughters Medical Center - Ashland, KY
July 2005 to August 2010
Answered phones, paged and ordered tests as written by physician, reviewed and noted all physician orders and notified clinical staff of all STAT orders, assembled records in correct sequential and chronological order on admissions, discharges and internal hospital transfers, updated and assisted patient's family members, put lab and radiology reports on patients charts, maintained log books, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. EPIC software Emergency Room Scribe
King's Daughters Medical Center - Ashland, KY
November 1999 to July 2005
Answered multi-line telephones, received ambulance calls via radio, documented reason for call with all information, assigned room, notified all essential personnel: Radiology, Laboratory, Cardiology and Respiratory and on-call MD's as requested by ER Physician, responsible for accurate documentation during codes and traumas from beginning until time called, provided immediate assistance to medical staff during STAT procedures and codes within the scope of my education, entered patient charge sheets, worked under the supervision of the Nurse Manager. Software: SMS, Unity and EPIC Unit Secretary Float Pool
King's Daughters Medical Center - Ashland, KY
September 1997 to November 1999
Answered telephones, paged physicians and ordered tests as requested by physician, reviewed and noted all physician orders, notified clinical staff of all STAT orders, assembled records in correct sequential and chronological order on admissions, discharges and internal hospital transfers, placed lab and radiology test results on patient's charts, verified and assured that records of patient's treatment, including History and Physical and operative reports are complete, accurate, and properly filed before forwarding to Medical Records. Worked under the supervision of the Nurse Manager and within the scope of my education. SMS and Unity software
Education
Associate in Medical Office Technology in Medical Office Technology Coastal Carolina Community College - Jacksonville, NC 1994 to 1997
Skills
• CUSTOMER SERVICE (10+ years)
• MEDICAL TERMINOLOGY (10+ years)
• Surgery Scheduling (1 year)
• Epic (1 year)
• Medical Records (2 years)
• Receptionist (4 years)
• Scheduling
• Word
• Time Management
• EMR
• coding
• Insurance Verification
• Medical Office Experience
• English
• Medical Scheduling
• Phone Etiquette
• Typing
• Allscripts
• CPT Coding
• ICD-10
• Cerner
• Hospital Experience
• Auditing
• Anatomy Knowledge
• ICD-9
• Triage
• Laboratory Experience
• Medical Coding
Assessments
Scheduling — Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Medical Terminology — Proficient
April 2019
Understanding and using medical terminology
Full results: Proficient
Project timeline management — Proficient
December 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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