Manager Customer Service

Paula D. Macejak

***** **** ******* ***** – Surprise, Arizona 85388

*********@*****.*** – Home/Cell – 630-***-****

Customer Service - Travel Consultant – Manager

Strong knowledge of travel industry / Destination knowledge / Ability to work under pressure / Extraordinary Customer Service Skills / Strong GDS and back office skills / Great Team player with enthusiasm and positive attitude & thirst for cultures and learning / Speaks French and Spanish / Excellent planning and interpersonal skills

Hard working professional that has be working in various aspects of the industry both leisure and corporate travel. Seeks to maintain a work like balance and produce favorable results to my employer. Balances customer service and companies objectives easily. Excels working in a team atmosphere. GDS skills in Sabre and Apollo, and back office skills in client base. Able to troubleshoot and understands Results driven employee.

Professional Experience

2018 – Present American Express Global Business Travel Specialized Travel Consultant

Booked Corporate Travel, Part of Team A IBM and GSK. Specialized Customer Service. Worked Middle Markets, Worked BMO. Assisted after hour’s staff.

2017 – 2018 Adtrav Travel Management Travel Consultant

Booked Corporate Travel, assisted with groups, assisted with IT. Worked in excess of 20 accounts on the Corporate A and B teams, afterhours and emergency travel.

2016 – 2017 Viatrav Travel Management Consulting-Sales-Marketing

Consulted on how to change direction on an agency, wrote content, ARC management, emergency consultant.

2013 – 2016 Andrew Harper Travel Travel Consultant

Primary job emphasis on international travel and worked primarily on Europe. I excel at product knowledge. Leveraged my ticketing experience to assist clients on complex itineraries. I have received many accolades from clients. In servicing high-end clientele, I work with Apollo Outlook and Client Base plus at this job.

2010 – 2013 Carlson Wagonlit Travel Senior Travel Consultant

Worked on the Sabre tem sin hired, assisted with many supervisory facets of this job. Took reservations using proper procedures, had very few errors, received many commendations for customer service and assisting my coworkers with their jobs. During my manager’s absence, I assisted my lead agent with her duties as she filled in for the manager. Updated service manuals and ARC issues. Cross trained on several accounts both Sabre and Apollo.

2007 – 2010 Consulting Services/Independent Contractor Several companies

Worked at a few companies during this time, was also caretaker for my Mother. I was happy to work temporarily with a large travel association, worked with small agencies. I still maintained my expert certifications in several destinations. I was able to develop a national campaign to have agents develop confidence in selling and value. I have experience with Lotus, Microsoft Office and Adobe. Developed marketing campaigns, advertising and presentations for business development. Sold travel as an independent contractor for a local agency.

1993-2007 BreakAway Travel and Cruises Agency Owner/Manager/Consultant

I took part in the day to day operations of my business, and increased sales during my ownership by 3.5 million dollars. I took part in many focus groups and advisory boards for tour operators and suppliers with regards to product development and consumer expectations. I worked on customer service campaigns and sales/marketing participant in several advisory boards. I participated in many specialist courses with several countries, trade associations, and major suppliers. I traveled extensively, made appearances on CLTV and WGN, and Web fn as an expert. I designed print ads for the Chicago Tribune. Maximized commissions beyond expected guidelines. I maintained schedules and reporting for many CEO’s and presidents of companies and their personnel. Maintained schedules, education, travel, and events for my staff of 15. Installed a computer network, negotiated contracts with suppliers. I was the main ARC contact/manager for the office.

1990 – 1993 Action Travel Center Travel Agent / Agency Manager

As my first inside sales job, I increased sales at this agency from $500,000 to $1 million in my first year. I took classes and learned all travel technology. I assisted independent contractors in selling and invoicing their clientele. I was responsible for day to day operations and coordinated events and education for staff.

1980 – 1990 Vulcan Materials Company Computer Operator/Job Scheduler

I was responsible to scheduling and invoicing all work for the entire Midwest division. I trained and troubleshot several departments within the division. I set up computer networks.

Education

1980 Argo Community High School Summit, IL

Curriculum focused on Computer Arts and Foreign languages, (French and Spanish). I finished 3 of 475 in my class.

1986 Regal School of Travel Palos Heights, IL

Attended several college courses and have many certificates in tourism/marketing.

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