Front Office Service

ROSSELE AQUINO JIMENO

Contact Info

Address : Bin Ojan, Tourist Club Area, Abu Dhabi

Mobile No. : +971-**-***-****

Email ID : **********@*****.***

Personal Particulars

Date of Birth : 04 October 1993

Nationality : Philippines

Gender : Female

Marital Status : Single

Educational Background

Major : Bachelor of Science in Business Administration Major in Marketing

University : Don Mariano Marcos Memorial State University

Graduation : 2014

Employment Histories

Novotel and Ibis Abu Dhabi Gate Hotel, Abu Dhabi (4*)

Designation : Spa and Recreation Receptionist

Duration : February 2015 – April 2017

Dusit Thani Hotel, Abu Dhabi (5*)

Designation : Dusit Club Officer

Duration : May 2017 – Up to date

Responsibilities :

Perform all necessary tasks to service Guests within the Club lounge according to the standard of performance manual of the Hotel

Great and seat customers and serve them in a professional, discreet and personalized way

Acquire in depth knowledge of the Food & Beverage menu in order to assist and provide advice to Guests

Consistently monitor quality of Food & Beverage being served

Practice good customer relations and attend to customer complaints / queries satisfactorily

Maintain a high level of hygiene and cleanliness standards in the Club Lounge and upkeep of all service equipment

Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)

Ensure minimum wastage, breakage and spoilage

Actively use up selling techniques to exceed Guest expectations and increase revenue

Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using Opera PMS

Other Info

Skills - Opera PMS

- Micros

- Vicas UAE V7.0

- Fidelio Material Control Software

- Micorosoft Office (Word/ Excel/ PowerPoint/ Outlook)

- Problem Solving Attitude Skills

- Communication Skills

- Attention to Details Skills

- Frontline Customer Service Skills

- Complaints Handling Skills

- Time and Stress Management Skills

Certification

-Dusit Kob Khun Awardee(Gold and Silver), October 2020

-Managing Customer Expectations for Frontline Employees, September 2019

-Employee of the Month, February 2017

-Essential Food and Safety Training, July 2017

-Basic First Aid Training, June 2015

Contact this candidate