Manager Digital Marketing
Resume:
Brahim Lamsiaidi
Receptionist and Reservations Manager
Marrakech
**************@*****.***
Enthusiastic, dynamic, strong work ethics-embedded, business-minded, forward-looking and self-developing with more than 7 years of hands-on and rich experience in the tourism industry; tour organisation and operation, close client’ relations and customer service. Professional in the management of customer-friendly vacation destinations. Earned knowledge of reservation systems and acquired experience-based understanding of reservation websites; booking.com, extranet.com, hotelbeds.com, groupon.com and expedia.com. Work Experience
Reservations manager
Terra Del Sol - Marrakech
May 2015 to Present
Key responsibilities:
• Corresponding with clients, answering questions, and resolving problems.
• Preparing and sending invoices and following up on outstanding payments.
• Maintaining and updating records and documentation.
• Filling up and administering company documents to police office.
• Creating and managing reservations.
• Commercializing products.
• Planning and scheduling itineraries.
• Liaising with external parties such as travel and renting agencies, tour guides and airport pickup drivers. Assistant Reservations Manager
Riad El Mezouar - Marrakech
May 2019 to July 2019
Key responsibilities:
• Corresponding with clients, answering questions, and resolving problems.
• Preparing and sending invoices and following up on outstanding payments.
• Maintaining and updating records and documentation.
• Filling up and administering company documents to police office.
• Creating and managing reservations.
English Language Teacher
Centre de Formation: Red City - Marrakech
October 2018 to July 2019
Key responsibilities:
• Teaching communication skills, basic language skills and vocabulary and teaching English for Specific Purposes: Business and Tourism.
Sales Executive
Personal Recruitment Outsourcing - Marrakech
January 2019 to April 2019
Key responsibilities:
• Generating leads, collecting data, objection handling, file handler, verification department: cross-examination of management data base, filtering valid criteria, authenticating evidences and corroborating reports.
Freelance Animator, Translator and Language Facilitator. Animatique de Marrakech - Marrakech
October 2014 to April 2015
Key responsibilities:
• Animation, organizing, planning to-be-played activities, translation, interpretation: orientation of the targets to be reached.
Hotel Manager and Receptionist
Kasbah Tourbiste - Kelaa Mgouna, Tinghir
August 2013 to September 2014
Key responsibilities:
• Reception and customer service. Tour organisation: planning hiking and biking adventures.
• Writing and responding to e-mails and finalizing bills. Language Facilitator, Mediator, Artists’ Assistant and Role Player Marrakech Biennale: Arts Festival: Royal Theatre - Marrakech March 2012 to November 2012
Key responsibilities:
• Artists’ assistance, managing schedules, hunting for raw materials, basic tools and useful resources, writing daily reports and updates, providing customer care and service and planning guests’ visits and conferences.
Internet Café and cafe Manager
Nirmin Cybercafé - Marrakech
October 2008 to August 2012
Key responsibilities:
• Typing, editing and elevating research projects in Arabic, French and English for college students and paperwork for solicitors and secretaries, tax payers, entrepreneurs, agencies, accountants and book keepers...
• Examining and evaluating English university and high schools essays, designing layouts, structures and frameworks and designing business cards, pamphlets, banners and posters. Organizing Committee: Language Facilitator, Translator and Interpreter International Conference on Cross-Cultural Encounters in Anglo-Moroccan Relations: From Shore to Shore - Marrakech
March 2011 to April 2011
Key responsibilities:
• Event management: moderating talks, lectures and seminars, guiding guests, providing technical support, role playing: drama, music, arts.
Organizing Committee: W-Team
International Students’ Conference: First Edition, at UCAM - Marrakech October 2010 to March 2011
Key responsibilities:
• Planning brochures and leaflets, conducting workshops, advertising posters, fund Sourcing and Fundraising, managing social and cultural activities. Global Shaper: Language Facilitator, Translator and Guide World Economic Forum on the Middle East and North Africa: Davos International Meeting - Marrakech October 2010 to November 2010
Key responsibilities:
• Translation, interpretation and writing daily reports and reviews, ensuring the safety of the guests and providing clients' assistance and support
Education
Master's or Business School in Linguistics and Advanced English Studies
(Discontinued)
Faculty of Human Sciences, Cadi Ayyad University - Marrakech September 2011 to December 2013
Bachelor's in English Literature and Studies.
Faculty of Human Sciences, Cadi Ayyad University - Marrakech September 2007 to July 2011
High School Diploma or equivalent in Letters and Human Sciences El Woroud High School - Kelaa Mgouna
September 2006 to June 2007
Skills
• Computer Skills: Microsoft Word, Power Point, Excel and Outlook (6 years)
• Languages: English: Fluent, French: Good, Arabic: Fluent, Amazigh: Mother tongue, Italian: Beginner
(10+ years)
Languages
• English - Fluent
• French - Intermediate
• Arabic - Fluent
• Amazigh - Fluent
Certifications and Licenses
Aptis: Forward Thinking English Testing “English for Employability March 2013
The Fundamentals of Digital Marketing
May 2020 to Present
Analytics, business compagnies, brainstorming.
Additional Information
Personal Attributes and Qualities
• Honesty and punctuality, adaptation to the company's policy and work strategy
• Flexibility and improvisation
• Attention to details
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