Employee Relations Assistant
Resume:
DANIELA ANDRADE
**** **** **., ***. **, Marinette, WI 54143 • 715-***-****
SKILLS
Bilingual in Spanish – HRIS – Talent acquisition – Employee onboarding and out-processing
Employee Relations – Benefits and Compensation – Taleo (Oracle)
Performance Management – Project Management
EXPERIENCE
Johnson Controls, Inc., Marinette, WI • Human Resources Assistant (07/2019) - Present
Assist HR Manager with all Human Resources policies and procedures including employee recruitment and retention, analyzing employee turnover, new employee orientation, training, staff development, mediation, conflict resolution, corrective actions, investigations, LOAs, benefits, and compensation.
Conduct exit interviews for every employee leaving the organization.
Manage 400+ employees’ confidential information, including employees’ personal information health-related data, pay levels, performance evaluations and complaints.
Provide immediate support to employees with general questions in regards of benefits and compensation.
Create and manage new job positions utilizing Taleo (Oracle), as well as reviewing candidates’ resumes and job applications.
Assist hiring managers on scheduling and conducting interviews.
Set up weekly staffing meetings with all plant supervisors and managers, making sure all open positions are being filled in a timely manner.
Coordinate the placement of internal transfers following internal policy and procedures.
Manage local employee recognition program.
Process purchase requisitions for miscellaneous expenses utilizing Buy Smart, Rapid, Maple and SAP.
Assist with the coordination of special projects and events.
Johnson Controls, Inc., Marinette, WI • Bilingual Intl Customer Service Coordinator (07/2017) - (07/2019)
Managed all Tyco Fire Protection Products’ accounts for a total of 33 countries; located in Central / South America and the Caribbean.
Responded to customer inquiries for price quotations, purchase orders, order changes, adjustments, and cancellations in a timely manner.
Researched customer issues and prepared necessary paperwork to correct the problem.
Monitored and followed up on current and past due orders to provide accurate updates to customers.
Managed telephone calls professionally, efficiently and with good communication skills.
Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com.
Collaborated with other departments, including Sales, Technical Services and Material Planning to ensure that customer needs were met.
Bay Cities Multi-Media Center, Marinette, WI • Human Resources Intern (12/2016) - (07/2017)
Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives, and new-employee orientation.
Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information.
Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company wide.
Revised job descriptions across all levels and categories to construct an accurate picture of the duties and skills required for each position.
Co-developed company’s first standardized disciplinary procedures and tracking system.
Devised creative and cost-effective incentive and morale-boosting programs that increased employee satisfaction and productivity.
Reworked new-hire orientation program to include HR information and company resources.
EDUCATION
Northeast Wisconsin Technical College, Green Bay, WI • Human Resources Graduation Year (2017)
Human Resource Compliance
Organizational Health and Safety
Employee Benefits, Relations, and Development
LEADERSHIP
Johnson Controls, Inc. Women's Global Network • Chair Member
REFERENCES
Available upon request.
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