OBJECTIVE

Experienced Corporate Sales Executive with demonstrated competencies in the sales process, lead sourcing, qualifying leads, understanding client’s needs, selling the benefits, objection handling, closing deals and ultimately generating revenue for the company. Results oriented, with proven success in identifying growth opportunities and initiating strong business alliances.

EMPLOYMENT HISTORY

Sr. Customer Service Representative Dec 2015 to Jan 2021

Job Responsibilities

Greet customers warmly and ascertain problem or reason for calling.

Resolve customer complaints with troubleshooting steps via email or social media platforms.

Use telephones to reach out to customers and take the feedback.

Escalating the issues to the concerned team to ensure the issue is resolved at the earliest.

Answer questions about warranties or terms of sale.

Dollar rent a car

Job Responsibilities

Politely answer inbound calls and respond to customer inquiries in a timely manner.

Generate customer interest in the company’s products or services.

Provide personalized customer service by responding to the needs of customers.

Document and report on customer feedback to improve the customer experience.

Manage and update customer databases with notes for each customer.

Immigration Consultant Nov 2012 to Dec 2013

Job Responsibilities

Communicating with customers, making outbound calls to potential customers, and following up on leads.

Understanding customers' needs and identifying sales opportunities.

Answering potential customers' questions and sending additional information per email.

English

Urdu Hindi

LANGUAGE

ATM Credit Card Services Oct 2009 to Nov 2012

(Tele Sales Representative)

Job Responsibilities

Initiating sales with potential customers over the phone.

Listening to the customers' needs to generate repeat sales.

Gathering and documenting customer information, payment methods, purchases, and reactions to products.

Answering customer’s question on the products.

Meeting sales quotas.

MOST PROUD OF EDUCATION

Physical organization

Creative thinking, Effectiveness, Productivity

Planning

Analyzing issues, Decision making, Strategic planning

Teamwork

State Board of Intermediate Education

Gowtham Jr. College -Hyderabad

Board of Secondary Education

Royale High School – Hyderabad

Certifications

Year 2006

Year 2003

Collaboration, Delegation, Goal setting, Group leadership

HOBBIES / INTERESTS

Information Technology – Vocational Course Year 2005

Frobel’s Vocational Institute (Govt. of AP)

DECLARATION: I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Yours sincerely, Mohammed Sameer Quadri.

Call Center Agent Mar 2014 to Sep 2014

Visit Visa - 90 Days

Listening Music

Watching Movies

Travelling

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