OBJECTIVE
Experienced Corporate Sales Executive with demonstrated competencies in the sales process, lead sourcing, qualifying leads, understanding client’s needs, selling the benefits, objection handling, closing deals and ultimately generating revenue for the company. Results oriented, with proven success in identifying growth opportunities and initiating strong business alliances.
EMPLOYMENT HISTORY
Sr. Customer Service Representative Dec 2015 to Jan 2021
Job Responsibilities
Greet customers warmly and ascertain problem or reason for calling.
Resolve customer complaints with troubleshooting steps via email or social media platforms.
Use telephones to reach out to customers and take the feedback.
Escalating the issues to the concerned team to ensure the issue is resolved at the earliest.
Answer questions about warranties or terms of sale.
Dollar rent a car
Job Responsibilities
Politely answer inbound calls and respond to customer inquiries in a timely manner.
Generate customer interest in the company’s products or services.
Provide personalized customer service by responding to the needs of customers.
Document and report on customer feedback to improve the customer experience.
Manage and update customer databases with notes for each customer.
Immigration Consultant Nov 2012 to Dec 2013
Job Responsibilities
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Understanding customers' needs and identifying sales opportunities.
Answering potential customers' questions and sending additional information per email.
English
Urdu Hindi
LANGUAGE
ATM Credit Card Services Oct 2009 to Nov 2012
(Tele Sales Representative)
Job Responsibilities
Initiating sales with potential customers over the phone.
Listening to the customers' needs to generate repeat sales.
Gathering and documenting customer information, payment methods, purchases, and reactions to products.
Answering customer’s question on the products.
Meeting sales quotas.
MOST PROUD OF EDUCATION
Physical organization
Creative thinking, Effectiveness, Productivity
Planning
Analyzing issues, Decision making, Strategic planning
Teamwork
State Board of Intermediate Education
Gowtham Jr. College -Hyderabad
Board of Secondary Education
Royale High School – Hyderabad
Certifications
Year 2006
Year 2003
Collaboration, Delegation, Goal setting, Group leadership
HOBBIES / INTERESTS
Information Technology – Vocational Course Year 2005
Frobel’s Vocational Institute (Govt. of AP)
DECLARATION: I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Yours sincerely, Mohammed Sameer Quadri.
Call Center Agent Mar 2014 to Sep 2014
Visit Visa - 90 Days
Listening Music
Watching Movies
Travelling