Training C

*

Personal Profile

Date of Birth : **th April **95

Gender : Female

Nationality : Sri Lankan

National Identity card No : 955970861V

Civil Status : Married

Working Experiences

**** ***** *

st

to 2019 April 1

st

- Air Ticketing and Reservation Trainee at Lanka

Nature Private Limited Kandy.

Assisting and advising customers who may be choosing from a variety of travel options.

Answering any questions customers might have about the reservation process.

Making reservations for customers based on their various requirements and budgetary allowances.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Providing support to customers who may need to amend or cancel a reservation.

15

th

June 2020 – 15

th

November 2020 Municipal Council Nuwara Eliya

Liaise with Municipal Council Commissioner to determine training needs and schedule training sessions

Designing Advertising materials such as Project Advertisements, Name Boards etc.

Design effective training programs

Conduct seminars, workshops, individual training sessions etc.

Prepare educational material such as module summaries, videos etc.

Conduct evaluations to identify areas of improvement.

Monitor employee performance and response to training. Language Abilities

French : Good (Speaking, Reading & Writing)

English : Good (Speaking, Reading & Writing)

Tamil : Excellent (Speaking, Reading & Writing)

Sinhala : Good (Speaking, Reading & Writing)

Translation skills in Tamil to Sinhala as well as English to Tamil Pushparajah Kiruja sai bawani

Mailing Address- Holyrood Estate, East Division, Talawakelle. Mobile: 076-******* E-mail: *********@*****.***

Career Goals

To work in a challenging position in Administrative duties, Management, Human resources, Tourism and hospitality field which enables to apply the knowledge acquired during academic and professional period in order to fulfill the organization goals and personal goals. 2

Higher Studies Qualifications

Degree : BSc (Special) Degree for Tourism and Hospitality Management. (English Medium) Institute : Faculty of Management Studies, University of Rajarata Research Based Study

1. Dissertation Topic: A Study on Impact of the Tourists Experience on Tourists’ Satisfaction towards to Tea Tourism in Sri Lanka.”

(Special Reference to Tea Tourism in Nuwara-Eliya District) Education Qualifications

[2011] G.C.E. Ordinary Level CP/N/Cambridge College Kotagala Grade achieved: Index No- 13736191 Results- 3A, 3B, 2C, 1S

[2014] G.C.E. Ordinary Level Index No: 44087659

Media and communication studies - C

[2017] G.C.E. Ordinary Level Index No: 78097312

Second Language Sinhala - C

[2014] G.C.E. Advance Level CP/N/ Talawakelle T.M.V Grade achieved: Index No- 3305392

Subject Results Tamil -A, Political Science - A, Geography- B, General English - S Computer Studies

1. Certificate in MSO Course -Ms Word., Ms Excel, Ms Power point, Access, Visual Basic, Internet & e-mail- New world institute (Talawakelle) - 6 Months Period Extra-Curricular Activities

The Member of School Western Band Group 2006-2011 (Cambridge College Kotagala)

Member of School Debate Group 2013-2014 (Talawakelle T.M.V)

Carom Champion 2019 (University of Rajarata Faculty meet.) Non Related Referees

Mr. Anthony Methew,

Professor

Sri Pada National College of

Education.

Patana.

M- 071*******

Mrs.S.N.S. Dahanayake

Senior Lecturer

University of Rajarata

Sri Lanka

M- 071*******

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