WENDY GUNKEL
Allen, TX *****
***********@*****.***
PROFESSIONAL PROFILE
U.S. Navy Veteran
Currently holds a clearance with the Department of Defense
Over two decades of administration, customer relations and communications experience
Excellent oral and written communications skills
Highly organized and process-oriented
Works independently and in a Team environment
Update and revise classified and unclassified military documents and SOP’s
Skilled in Facility Access and coordinating classified and unclassified visits with Security personnel.
Comprehensive grasp of Security and Front Desk support, C-Cure systems and Visual Compliance, JPAS.
PROFESSIONAL EXPERIENCE
L3Harris Technologies, Inc
Receptionist/ Security Support Apr 2016 – 2021
Manages access control to the ComCept facility
Maintain document work instructions
Access JPAS to verify visitor clearances
Answers incoming calls for L3Harris personnel and executives
Issues visitor badges for all ComCept division visitors
Reviews & Submits all Foreign Travel documents to security
Verifies identification of US citizens and foreign national visitors
Responds to guests and public inquiries
Maintains an organized reception area
Manages visitor Logbook and badges
AMERISOURCEBERGEN (Contractor) Oct 2015 – Mar 2016 Accounting Clerk III
Post customer payments by recording checks, credit card transactions, ACH and wires
Posts revenues by verifying and entering transactions form lock box and local deposits
Verifies validity of account discrepancies by obtaining and researching customer account history and current status.
Research Unapplied checks for payment processing
Downloaded cash receipts, batches and print wires from Lockbox PEPSICO (Contractor) Aug 2014 – Jul 2015
Accounts Receivables Clerk
Research Unapplied checks for payment processing
Download check remittance from Merch Website
Maintain SPA BOX prep all remittance for payment posting
Accurately entered PO numbers into C2C for payment clearing LENNOX INTERNATIONAL INC. (Contractor) Oct 2013 – Jul 2014 Cash Applications Specialist
Posted all bank deposits, check batches and wires, for US & Canada using SAP
Downloaded cash receipts, batches and print wires from Lockbox
Linked credit and/or unallocated cash to manual invoices as needed
Maintained cash application spreadsheets
Completed Invoice Validation process, and performed related duties as assigned
Scanned virtual checks to the bank for processing BANK OF AMERICA Jan 2011 – Mar 2013
Mortgage Specialist II
Audit all aspects of the modification to ensure accuracy prior to approval, verify signed documents against data entered into lenders system
Experienced with AS400, Workout Prospector, HomeSaver
Accurately enter customers modification data into Freddie Mac Workout Prospector system
Validate accuracy of modification documents
Converted loans with validated HAMP trial plans to final HAMP modification
Accurately uploaded Business Plan and Loan Approval letter into iPortal for corporate viewing
Created and QA Loss Mitigation Worksheets
DENTON COUNTY FRESH WATER SUPPLY DISTRICT 1A Sep 2008 – Feb 2010 Utility Billing Specialist
Facilitated operations of four Meter Technicians covering service connects/disconnects for rental and commercial sites
Entered all utility payments, updating customer accounts, set up new accounts for residents
Oversaw credit card payments and postings
Tracked delinquent account aging reports including approximately 175 disconnection notices monthly
Monitored general ledger ensuring proper payment postings
Originated client consumption reports
HOMESTEAD PAVING COMPANY May 2006 – Aug 2008
Human Resources / Payroll
Created and maintained personnel files
Initiated electronic background checks
Entered payroll data and labor hours
Assisted with new employee on-boarding
Prepared offer packets for new hires
DEPARTMENT OF DEFENSE, MINE WARFARE TRAINING CENTER Jan 2003 – Oct 2005 Training Support Specialist
Retained to compile student training information into Navy Integrated Training and Resources Administrative System
Verified class rosters, enrolled students and tracked graduate/loss entries
Evaluated training data and prepared quota confirmation messages utilizing Turbo Prep message software
UNITED STATES NAVY Feb 1981 – Dec 1996
NAVY Information System Technician (IT)
• Operating and maintaining Navy global satellite telecommunications systems
• Serving as admin on mainframe computers and local and wide area networks
• Implementing micro-computer systems throughout the Fleet
• Writing programs to handle data for a wide variety of applications
• Operating and coordinating automated networks, datalinks and circuits
• Applying diagnostic, corrective and recovery techniques to information systems
• Analyzing communication signals
• Providing telecommunications and computer-related training and assistance
• Performing preventive and corrective maintenance on state-of-the-art equipment
• Operating and maintaining global satellite telecommunications systems