Security Officer Customer Service

JAMES D VASS

**** ***** *****

Douglasville, GA *0135

Cell 770-***-****

******@****.***

EMPLOYMENT

HISTORY:

February 2016

Present SECURITY OFFICER, Mikart LLC – Atlanta, GA Duties include monitoring CCTV’s, patrolling property inside and out, escorting visitors inside building, monitoring DEA vaults, removal of controlled products and other medications and inventory, shuttle bus driver between buildings. receiving USPS, FedEx and UPS packages and fire extinguisher checks.

November 2012

December 2014 RESIDENT MONITOR, Dismas Charities – Atlanta, GA Duties include observing and documenting the accountability of all residents within the facility; enforce and document all rules, responsibilities and restrictions assigned to residents; provides maintenance, control and documentation of all transactions regarding money, medications, first- aid supplies, mail, visitors, telephone calls and referrals. Assists with managing program services

- assists and support counselors with resident program plan; and provides alcohol and urine surveillance services as required including conducting, processing and documenting substance abuse testing. Monitors facility, conducts documents scheduled internal and external inspections of the premises, to maintain the health, safety and control of the resident, resident property and living quarters and the appearance and upkeep of the facility and grounds. Organizational support – maintains accurate and complete records on residents; follows policies and procedures; completes administrative tasks correctly and on time. June 2011

April 2012 SECURITY OFFICER, Wellstar Hospital – Douglasville, GA Duties included patient control, investigations, adding new employees to access control system, monitoring behavioral rooms, perform patrol watch, manage authority maintain confidentiality, exercise physical and emotional restraint under stressful conditions, able to observe, listen attentively and use problem-solving skills.

November 2007

June 2011 SECURITY OFFICER, HYATT Regency – Atlanta, GA Duties included checking to see if each officer are doing their duties; check outside and stairwell perimeters; internal investigations, check alarms to see if they are in proper working order; scheduling for the week day off and post schedules; check key logs; log sick calls for each department; dispatch escort calls to money room; receiving and resolving all guest complaints, problems and special requests; ensuring that all guest correspondence is handled in an professional manner; handling all emergency situations and maintaining emergency procedures; coordinating and processing all loss and damage reports with insurance adjusters; maintaining the Assistant Managers log book on a shift-by-shift basis; Customer Service, ensuring that all log entries are recorded properly and objectively, and that appropriate measures for follow-up are taken; handling all VIP guests; handling any employee problem in the absence of the department head; assisting other departments during peak periods; active involvement in all phases of hotel operations, insuring the safety and security of all Hyatt guests and Hyatt employees; conducting walk-through, reacting to housekeeping, engineering, and operational concerns. James D Vass

Page 2

August 2007

December 2007 ASSET PROTECTION/LOSS PREVENTION OFFICER, BESTBUY – Douglasville, GA Duties included monitoring CCTV, package check, store lockdown, arresting shoplifters and customer service.

October1998

June 2007 GLOBAL OPERATIONS SECURITY OFFICER/INVESTIGATOR, COVINGTON & BURLING – Washington, DC

Duties included Global Security Operations Monitoring Center; responsible for the overall security efforts during assigned work hours; enforcement of all rules and regulations regarding security the firm; ensuring proper completion of Incident Complaint Reports which were generated during work hours; answering the security department telephones; maintaining the daily security log for the after-hour security operations; ensuring proper distribution of security reports; ensuring staff, employees, clients and property are protected; duplicating and installation of keys; adjustment and troubleshooting locking mechanism; conduct safety and security patrols; assist with medical emergencies; issue visitor passes; dispatching calls, provide escorts for vendors throughout the facility and beyond; distribute parking passes; conduct security briefing for new arrivals; perform assigned task and project in support of office operations; provide guidance and assign work activities as needed; instructor of certification in CPR and First Aid and AED by recognized association; initiating proper notifications during serious incidents; prevent/deter theft and other losses; responsible for responding to security group e-mails; maintain security officer sign-in-log; issue property removal passes; issue keys and ID badges for new employees; training new officers and perform other duties as assigned. September 1988

October 1998 SECURITY OFFICER/INVESTIGATOR, Grand HYATT – Washington, DC October 1987

October 1988 SECURITY OFFICER, VANCE INTERNATIONAL SECURITY – Oakton, VA MILITARY

EXPERIENCE US Army/Army Airborne Training Armored/Supplies Specialist – E-5 (1982 - 1988) SKILLS

TRAINING IAHSS Training/Tazer Training

CPR First Aid AED Certification Instructor Training By American Red Cross OSHA Certification

Asset and Personal Protection

GSA A-1 Certified

Retailing Investigation of Store Shortages Training

Contact this candidate