Executive Assistant Service Representative
Resume:
A B O U T M E
NEHA SINGH
EXECUTIVE ASSISTANT/ADMIN OFFICER/SOFT SKILLS TRAINER
OBJECTIVE
Have a proven record of achievement and of showing self-motivation and drive. Have the ability to motivate and manage teas and I am adept at reading situations accurately and quickly. Having gained experience in diverse environments, I have found that either independently or member of any team my broad range of business knowledge and confident personality is a great asset to any business. Would describe myself as a bright, pragmatic, ambitious, farsighted, sincere, and diligent person with good education and family values. Personality portrays a confident, young, fun loving, and a cheerful person. Possess good communication, interpersonal and listening skills.
EXPERIENCE
Freelance- The Translator-Transcription
(Jan 2016- Till Date)
Due to my experience of monitoring calls I used my skills for transcription from Hindi to English for Endo Productions Pte Ltd. as a freelancer. Translated transcript for Endo Productions Pte Ltd. For project Deciphering India which was a series of 4 Episodes casting Anjum Sundaram.
Mercantile Pacific Pte. Ltd.-Executive Assistant/Admin Officer
(Jan2013-August 2013
Worked directly with the CEO & President. Assisted CEO with booking appointments, gathering data, writing proposals, and booking travel.
Responsible for day to day building operations. Organized and executed move for entire office (approx. 28 people). Acquired financing for new furniture, selected and purchased furniture for new office.
Lead expansion of team helped in shortlisting and hiring for a new team.
Coordinated and prioritize complex calendar scheduling to generate new business with clients.
Answered and redirected all incoming phone calls to the appropriate officer.
Maintained communication with clients to explain procedural requirements and resolved their queries/ issues independently.
Anticipated needs of the managing partner and functioned as a point of contact between the executive clients, staff, and other external partners.
Plan and execute company events.
Managed all sensitive information in a confidential manner.
I am able to handle multiple tasks. Dependable person who is great at problem solving. I use creative approach to solve problems. I am an energetic person who is eager to learn new skills.
C O N T A C T
***************@*****.***
WA only +65-97680201
www.linkedin.com/in/neha-singh-panwarr-729191102
Location
Indian Citizen/Singapore PR
Noida/Gurugram
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION
Ch.Charan Singh University
Technical Skills- Microsoft Office (Word, Excel, Outlook, Power Point)
Interests-
Meditation, Travelling, Video Games, Music & Reading.
Languages- English &
Hindi.
Reference- References are available upon Request.
Arvato Digital Services -Customer Service Representative
[2nd June 2008-2nd Nov 2008]
Worked here as a Customer Service Representative in an inbound Process. It was a Voice based process where we were dealing with Asia Pacific customers. The process was XBOX, it was a technical process.
NEXT Consultancy -Training Consultant
10th Nov2006 – 10th April 2007
Worked here as a Training Consultant, to provide training programs for international ITES and IT companies. All tasks associated with Training program included conducting lectures, seminars, supervision of assignments, monitoring trainees, preparation of course material and teaching aids, preparation of testing material, and all tasks related to the training of trainees.
Was required to work within the NEXT offices or was deputed to the client’s site.
Microland -Voice Coach
6th March 2006 – 5th Nov2006
Worked here as Voice Coach. Job profile included monitoring calls of Tech Specialists and give them feedback on soft skills, language, and customer service. It was an inbound process.
American Express -Quality Analyst
20th Dec2004- 12th Feb2006
Worked here as a Quality Analyst. Job profile included monitoring calls of credit analysts and gave them feedback on how they could have done better on calls. This feedback included a bit of everything an Analyst should know as to how one can improve the call further. Provided feedback on both language & process. The process that I monitored was both outbound and inbound and was related to the charging ability of the card.
Systems America -Process trainer
11th Aug 2003 – 10th Nov2004
Worked here as a Process Trainer. Trained the Pilot Batch for 2 processes, ADT that included both Sales & Lead Generation. The other one was DVR that was only to generate Leads. Trained 10 batches for each, prepared everything such as modules, PPT, etc. Hired the pilot team as per requirements. Organizing trainings and identifying training needs for existing and new hires.
HERO Mindmine -Soft Skills Trainer
7th July2001 - 6th August 2003
Trained batches on Customized Training Programs in business and soft skills such as communication, Sales, Customer Service, Advantage English & Accent. Took both Corporate and Retail Batches. Organizing trainings and identifying training needs for existing and new hires.
AUTOGRAPH’S COLLECTION - Public Relations Manager/Executive Assistant
June2000 – June 2001
Worked with AUTOGRAPH’S COLLECTION as Public Relations Manager, managing all customer & vendor queries including complaints.
The company is into export of ladies’ garments & silver jewelry to the US, Canada, Germany, Spain, and Australia and recently secured a venture in the UK market.
Job responsibilities entailed handling of all communications from and to the buyers from various countries and maintaining an interface with various departments of the company. Job started with initial introduction to the client and entailed everything to do with the business with our company. Being with the company during the breaking into the UK market gave me a valuable insight and experience into the challenges thrown up by a new market.
In short, I was the eyes and ears of the company. Had to look after the interest of the company.
Sincerely,
Neha Singh Panwar.
Contact this candidate