Customer Service Office

MARGARET DORAZIO

*** ***** *****

West Chester, PA 19380

Phone: 610-***-****

E-Mail: ************@*****.***

Professional Summary

Seeking a position as? Customer Service, Clerical. Exceptional customer services skills, with 30-year background in high-turnover fast-paced business

Skills

Customer and Personal Service

Reading Comprehension

Clerical

Experience

March 2016 to October 2019

Caleco West Chester, PA

Customer Service

Entered repair requests in data base, dispatched to tech, processedrefunds for non-working washers and dryers,? answered voice mails and E-mails and dispatched, entered repair codes for each call?

September 2005 to May 2015

New Era Tickets Exton, Pa

Customer Service

Answered calls, entered tickets ordered, processed mail and return tickets due to incorrect address, voided return tickets, sent new tickets to correct address, sent printed tickets to customers and entered quantity for each day and each venue (12), picked up mail at post office and distributed to proper departments?

February 1989 to July 2004

QVC West Chester, Pa

Customer Service, Product Information and Jewlery Shipments

Create, maintain, and enter information into databases.

Entered tickets ordered for various venues (12), entered product Information, handled return items, processed returns, copied show schedule for following day, packed jewelry for shipment

Education

June 1962 Pottsville Area High School Pottsville, PA

High School Diploma

Graduated with honors.

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