English Teacher Service Representative

To be able to expand and hone my expertise by working with a company who provides avenue to grow and promotes life work balance.

For me to offer my skills, talents and work ethic that will benefit and help the company to produce great members.

To get competitive pay grade and benefits to support my family and my future plans.

People Skill – In every company, I know that people are the greatest asset and I can offer my expertise to manage people well, for them to take care of the business.

Client Management – I’ve had a lot of exposure meeting and presenting and even accompanying clients as they visit the site. I can use my experiences should there be a need to interact with clients, with the end goal of them trusting the company more.

Dedication to work – Once I started something, I always pour out my heart into it, making sure that the job is not half baked.

OBJECTIVES

BPO / ESL (2008 – 2016)

College Instructor (2009 - 2017)

BS Tourism Management (2005 – 2009)

San Pedro College of Business Administration

Consistent part of Dean’s List

Graduated with High Distinction

Centro Escolar University

Units earned

Company: WNS Global Services Inc.

Scope of work: Process Training facilitation, Training Outline/Plan creation, Major updates roll out, Knowledge test creation and roll out, Training needs analysis, Targeted refresher courses, Coaching & Feedback delivery, SOP creation and review, RCA, DDA

EDUCATION

Company: APAC, Genpact, Convergys, Eduhana, Duzon

Scope of work: Customer service representative for health, non health and storage facility accounts. As per ESL, online English teacher for Korean kids, teens and adults.

Part time post

Company: Lyceum of Alabang, Southmansfield College, West Bay College, University of Perpetual Help System

Scope of work: Syllabus/TOS creation, classroom facilitation, Prelim/Midterm/Finals Test Creation

Deputy Manager - Training (Mar 2017 – Present)

Work Experience

SKILLS

MS in Tourism Management (2010 – 2011)

Mobile: 090******** / 093********

Email: ***************@*****.***

Norielyn Maristanez

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