Sales Account Executive
Resume:
CHAD STINEDURF
**** ***** *****, *******, ** ****5
adkvzs@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
PHYSICIAN PARTNERS OF AMERICA, Tampa, FL 2019 – Present
SENIOR PATIENT EXPERIENCE SPECIALIST
Communicate with patients to ensure that while at our facilities, they receive top-quality care and have a fantastic customer service experience.
• Assist in strategic planning and implementation of department initiatives
• Oversee the entire patient experience for spinal cord stimulator, pain pump, and peripheral nerve stimulator patients assigned to me - from sugical order, introduction, psychological evaluation, trial, post-op, permanenet implant and final post-op.
• Scheduled spinal surgical consultations, surgeries, and post-op appointments
• Oversaw four orthopedic spine surgeons' schedules at five ambulatory surgical centers throughout Florida
• Request insurance authorizations and pre-certifications for patients' appointments
• Accurately quote out-of pocket patient costs for all procedures ordered
• Build positive rapport with patient base while building value in the PPOA brand
• Overcome objections and deliver a great front-of-the-house experience for patients
LASER SPINE INSTITUTE, Tampa, FL 2014 - 2019
OPERATIONS MANAGER
Worked closely with senior executives and leadership team to establish organizational messages and kept staff informed of developments. Responsible for handling escalated patient concerns and ensured proper communication in a timely manner. Built strong and productive relationships with key enterprise-wide leaders, allowing identification of improvement opportunities and ensuring a positive patient experience. Developed best practices and scripting to address various patient scenarios to ensure organizational initiatives and projects were successfully communicated to employees and stakeholders. Monitored and reported on interdepartmental issues and provided solutions for those issues. Created departmental policies and procedures and communicated to appropriate team members. Designed and delivered insurance training organizationally. Re-engineered and reorganized new hire training participant guide, including step by steps and soft skill training that spanned the entire patient experience from the first interaction through post-operative communication. Tracked and analyzed all surgical cancellations, determined if they could be reinstated, analyzed accuracy, and uncovered trends that provided solutions to reduce similar cancellations in the future.
CARES, Hudson, FL 2010 - 2014
COMMUNITY EDUCATION COORDINATOR
Marketed CARES Home Health Agency to physicians, hospitals, skilled nursing facilities, discharge planners, and case managers within Pasco, Pinellas, Hernando and Hillsborough counties. Served as a liaison between the Company and Healthcare community to identify healthcare/wellness needs and assisted in meeting those needs through the Company’s various product lines. Represented CARES Home Health at community health fairs. Implemented electronic territory database of account-related information of current and potential referral sources. Developed home health agency business marketing plan. Provided input on key customer opportunities, built and maintained client relationships, and prioritized accounts in accordance with the marketing sales plan.
• Achieved Year Over Year growth of home health Medicare referrals in 2010, 2011, 2012, and 2013
CHAD STINEDURF (C) 727-***-**** PAGE 2
SANOFI-AVENTIS, Tampa, FL 2006 - 2009
SALES PROFESSIONAL
Successfully promoted products in the cardiovascular and diabetes markets to primary care physicians, cardiologists, neurologists, vascular surgeons, endocrinologists, and pharmacies. Worked closely with team members coordinating business plans, strategies, and programs to achieve goals. Delivered sales calls that consisted of pre-call planning, utilizing visual aids and clinical reprints to drive “brand” messaging, and ended with closing for the business. All calls entered into the company computer with relevant post call notes, sample activity, etc. Executed promotional programs on key customer targets in the timeframe prescribed while adhering to pharmaceutical and company guidelines.
• Managed highest volume insulin territory in the district - North Tampa
• Developed and implemented team business plan for Lantus, Apidra, and Plavix
• Represented Sanofi-Aventis at national and regional conventions
• Ranked #2 out of 39 during Sales Force Effectiveness Competition
• Achieved Year over Year growth of 17.4% in a declining (-1.7%) insulin market for 2007
• Achieved Year over Year growth of 8.4% in a flat insulin market for 2008
• 2009 Goal Attainment: Lantus – 102.7% Plavix - 104.1%
ARJOHUNTLEIGH (FORMERLY HUNTLEIGH HEALTHCARE), Tampa, FL 2005 - 2006
SALES ASSOCIATE
Specialized in the sales of intermittent pneumatic compression pumps, garments, and medical ultrasonic devices to all hospitals and surgical centers in Florida. Performed in-services and demonstrations in the O.R. to targeted physicians. Responsible for retaining current business, product evaluations, equipment in-service training, trade shows, equipment reconciliation, proposals, and post sales account management, all while growing new business.
• Territory produced $7,300,000 in annual revenue
• Awarded 2005 “Pound the Pavement Award”
• Customers included: Shands Gainesville, Baptist Jacksonville, Tampa General, Munroe Regional, Health 1st System, Morton Plant, James Haley VA, UCH Tampa, Baptist Miami, Jackson Memorial, Memorial Hospital Pembroke Pines, and Cleveland Clinic
RICOH (FORMERLY IKON OFFICE SOLUTIONS), Tampa, FL 2001 - 2005
ACCOUNT EXECUTIVE LEVEL III
Managed business-to-business sales territory in office technology. Used On-Target software program for territory management. Responsible for cold calling, demonstrations, proposals, and post-sales reviews.
• Awarded “Top Gun Award” September 2002 and January 2003
• Finished 2003 at 102.1% of Revenue & 152.3% of Gross Profit quota
• Finished 2003 #5 out of 82 - Top 6% in the SE United States
• Awarded “Sales Rep of the Month” for August 2003 and June 2004
EDUCATION:
Master of Business Administration, Health Care Management
Saint Leo University, San Antonio, FL
Bachelor of Science, Business Administration
University of Florida, Gainesville, FL
Associate in Arts
St. Petersburg College, Tarpon Springs, FL
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