SUMMARY

SKILLS

EDUCATION AND TRAINING

EXPERIENCE

LISA ARBO

Taunton, MA 02780 C: 508-***-**** adkvyr@r.postjobfree.com I am self-motivated, a team player, and a problem solver. I have excellent communication skills-verbal, written and listening.

Exceptional organization skills. Ability to multitask in a fast paced environment. Exceptional work ethic and ability to maintain strict confidentiality.

*Notary public since 2014

Detail oriented

Time management ability

Customer service orientation

Self-directed

Training and coaching

Scheduling meetings

Detail-oriented

Banking operations

Customer relations

Process improvements

Report writing

File and data retrieval systems

Professional demeanor

Motivational leadership style

Data entry

Public relations

Inventory control

Reception

Computer proficiency

Scheduling and calendar

management

Ability to prioritize

05/1992 High School Diploma

Norwood High School Norwood, MA

04/2018 to 03/2020 Office Manager

South Easton Motor Sales South Easton, MA

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Created and managed customer records, encompassing data entry and administrative functions.

Produced professional and error-free letters and spreadsheets. Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.

Managed daily operations within office by supporting continuous delivery of excellent services and care.

Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.

Greeted visitors promptly and directed to correct locations. Enhanced customer satisfaction ratings by resolving issues efficiently. Updated employee paperwork and records.

Administered physical filing systems, keeping records well-organized and easily retrievable by team members..

Streamlined back office services for clients to promote proper functionality and positive user experience. Supported owner and general manager with smooth and efficient clerical support.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Collected purchase funds and verified confirmed lienholder payoff before processing title.

Maintained regular communications with clients to discuss and resolve issues.

Analyzed chain of title and prepared reports outlining title-related matters. 08/2017 to 02/2018 Administration Clerk

Herb Chambers Companies Norwood, MA

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.

Troubleshot and resolved issues with cash registers, card scanners and printers.

Troubleshot and resolved issues with computers and other peripheral office equipment, including printers and copiers.

Supervised cashiers and strategically delegated work assignments to meet office needs.

Supported clerical needs of more than 4 managers, including taking messages, scanning documents and routing business correspondence. Administered physical filing systems, keeping records well-organized and easily retrievable by team members.

Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.

Posted and tracked titling transactions and completed month-end accounting reports.

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Collected purchase funds and verified confirmed lienholder payoff before processing title.

Verified and examined titles 10-25 per week.

06/2014 to 08/2017 Administrative Assistant/Corporate Trainer Prime Motor Group Hanover, MA

Created and maintained spreadsheets.

Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Monitored daily and weekly schedules and monthly calendar obligations for 12 employees

Assisted with administrative tasks, including filing, answering phones. Facilitated troubleshooting, maintenance and updates for office systems. Managed phone calls from clients when was unavailable and provided informative answers to questions.

Maintained attendance records, taking note of staff vacation time, sick days and personal days.

Performed complex administrative management of sensitive and confidential issues.

Set up and maintained physical filing systems.

Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.

Managed a team of 12 including training and task delegation. Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

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