Contact Details Information
Resume:
COVER LETTER OF SELLO MAJORO
I have
• A solid educational foundation in Credit Management and Debtor Collection.
I am currently studying Diploma in Business Management
• 10 years solid experience in Credit Management and Debtor collection generalist functions.
And 6 Months experience in Central credit, doing credit approval
• A proven ability to communicate effectively with individuals as well as the ability to build
Relationship with individuals from all cultural and socio economic backgrounds.
• Excellent technical and non-technical proficiency, technical proficiency in database programs,
Including Microsoft office word, Power point, excel, access, Internet surfing and search
Strategies and or skills and excellent typing skills.
• Excellent interpersonal as well as communication skills. Strong verbal and written skills, I can
Multi task, work under pressure, and can handle queries, have excellent administration skills,
Very organized, with good problem solving skills. I pay attention to detail, can handle stress,
Very initiative, goal orientated, and determined. I am very assertive, with a drive and passion for success in collection. Have the willingness to learn and can adapt easily.
• Assisting managers with management of staff
• Assisting payment points
• Preparing settlement and paid up letters
• Tracking missing payments
Load customer’s information out in house system
Response queries and handling them
Checks customers background information on xds and Transunion (trace)
Working towards and exceeding targets that may relate to the number of accounts worked, Rand value collected, and queries solved
Responsible for managing accounts worth more than 5 million
Dealing with telephone and emails inquiries
Create and maintain filing system
Draw agreement contract of clients due to be handed over before last day of the month
Call revive, existing and overdue clients and do proper follow ups.
I have experience also working Home loans and City of Johannesburg Municipality accounts.
Sello Majoro
Credit Control/Debtor Collector / Customer Service Consultant
********@*****.***
Alt number 079-***-**** Tshepiso Molala
Summary
I am a highly organized and self – driven individual, passionate developing my career in the field of credit grading, debtor collection and further more. I have solid foundation in credit Management and debtor collection. I am currently enrolled to further my educations. i have proven ability to communicate effectively with individual as well as the ability to build relationship with individual from all cultural and socio economic backgrounds. Excellent technical and non- technical proficiency, technical proficiency in database programs, strategies and or skills and excellent typing skills.
Excellent interpersonal as well as communications skills. Strong verbal and written skills, I can multi task, work under pressure, and can handle queries, have excellent administration skills, very organized, with good problem solving skills. I pay attention to details, can handle stress, very initiative goal orientated, assertive and passion driven.
Education
Secondary School
Vulanindlela Secondary School
Highest Grade
Matric (2002)
Subject
English, South Sotho, Afrikaans, Biology, History, Geography
College
Career Computer College
Course
Office Computing (In complete)
Other Qualification
Career Computer College
Course
End user
Subjects
Ms Office
Experience
RMT
February 2020 – 30 April 2020 (Retrenched due covid19)
Occupation
Debtor Collector (Excalibur, SAP and ABSA collection software)
Key Responsibilities
Advising on the consequences of payment and non-payment (especially Home loans)
Sending statements
sending paid up letters
Accurately reconciling all debtors’ accounts on a monthly basis
Telephonic contact with customers to confirm invoices & statements receipt
Telephonic tracing of Debtors for the purpose of locating the debtor (Work confirmation)
The use of external information sources such as Triceps to obtain additional information about debtors.
Compliance with collection rules
Obtaining confirmations of correct contact details and obtaining "promise to pay"
Update and maintain debtor's most recent information and contact details, employment and any other additional information on the system
Collection of outstanding payments on customer accounts in a dignified and professional manner
Negotiation of appropriate recurring payment arrangements and payment plans in terms of payment
Follow-up of payment arrangements that have not been complied with amounts and dates
Ensure that debit orders and other arrangements are read into the system accurately
Book ABSA Home loans and City of Johannesburg
Reason retrenched (due covid 19 effects on the company)
JD group (connect Finance)
November 2014- 29 December 2020
Occupation
Outbound Consulted/ Central Credit Consulted ( C4, sap)
Key Responsibilities
Advising on the consequences of payment and non- payment
Pre- approval of accounts
Do affability test with new applicants
Accurately reconciling all debtors’ accounts on a monthly basis
Telephonic contact with customers to confirm invoices & statements receipt
Receive and administer credit application forms and process for new and revised applications
Telephonic tracing of Debtors for the purpose of locating the debtor (Work confirmation)
The use of external information sources such as Traceps to obtain additional information about debtors.
Obtaining confirmations of correct contact details and obtaining "promise to pay"
Compliance with collection rules
Update and maintain debtor's most recent information and contact details, employment and any other additional information on the system
Collection of outstanding payments on customer accounts in a dignified and professional manner
Negotiation of appropriate recurring payment arrangements and payment plans in terms of payment amounts and dates
Follow-up of payment arrangements that have not been complied with
Ensure that debit orders and other arrangements are read into the system accurately
Reason Resign (Better opportunity)
SA Taxi Finance (Cheetah)
November 2013- June 2014
Occupation
Crédit Control
Key Responsibilities
Update Customer details on in house system
Advising with consequences on non- payment and payment
Send payment letters and settlement letters
Accurately reconciling all debtors’ accounts on a monthly basis
Telephonic contact with customers to confirm invoices & statements receipt
Telephonic tracing of Debtors for the purpose of locating the debtor (Work confirmation)
The use of external information sources such as Traceps to obtain additional information about debtors.
Obtaining confirmations of correct contact details and obtaining "promise to pay"
Compliance with collection rules
Update and maintain debtor's most recent information and contact details, employment and any other additional information on the system
Collection of outstanding payments on customer accounts in a dignified and professional manner
Negotiation of appropriate recurring payment arrangements and payment plans in terms of payment amounts and dates
Follow-up of payment arrangements that have not been complied with
Ensure that debit orders and other arrangements are read into the system accurately
Book
Vehicles Accounts
Reason Contracted ended
Sanceda Collection
November 2012- April 2013
Occupation
Debtor Collector ( SAP)
Key Responsibilities
Update Customer details on in house system
Advising with consequences on non- payment and payment
Send payment letters and settlement letters
Accurately reconciling all debtors’ accounts on a monthly basis
Telephonic contact with customers to confirm invoices & statements receipt
Telephonic tracing of Debtors for the purpose of locating the debtor (Work confirmation)
The use of external information sources such as Traceps to obtain additional information about debtors.
Compliance with collection rules
Obtaining confirmations of correct contact details and obtaining "promise to pay"
Update and maintain debtor's most recent information and contact details, employment and any other additional information on the system
Collection of outstanding payments on customer accounts in a dignified and professional manner
Negotiation of appropriate recurring payment arrangements and payment plans in terms of payment amounts and dates
Follow-up of payment arrangements that have not been complied with
Ensure that debit orders and other arrangements are read into the system accurately
Reason Resign (My Mother health problems)
MBD Credit Solution
Debtor Collector (Call Centre Specialist) (Cheetah and Truworths vision)
Key Responsibilities
Update Customer details on in house system
Help customers with payment plan
Send payment letters and settlement letters
Accurately reconciling all debtors’ accounts on a monthly basis
Telephonic tracing of Debtors for the purpose of locating the debtor (Work confirmation)
The use of external information sources such as Traceps to obtain additional information about debtors.
Compliance with collection rules
Obtaining confirmations of correct contact details and obtaining "promise to pay"
Update and maintain debtor's most recent information and contact details, employment and any other additional information on the system
Collection of outstanding payments on customer accounts in a dignified and professional manner
Negotiation of appropriate recurring payment arrangements and payment plans in terms of payment amounts and dates
Follow-up of payment arrangements that have not been complied with
Ensure that debit orders and other arrangements are read into the system accurately
Reason Resigned (Better opportunity)
References
Hoosen Saik (Supervisor)
JD group (Connect finance)
010 211 171
Mbali Ngema ( Sa taxi Finance )
Supervisor
Amogelang Mahuma (Supervisor)
JD group (Connect Finance
Bridgette Stokwe (Supervisor)
RMT Attorneys
Contact this candidate