Customer Service
Resume:
CHRISTINA ANGELL
Royal Oak, MI 48073
***********@*****.***
Proven professional in competitive industries, cutting-edge markets, and fast-paced environments. Experienced and highly trusted individual experienced in leading and inspiring diverse teams of professionals through change and growth. Demonstrated success in developing, executing and managing technical and business initiatives. making timely decisions while working effectively at all levels within an organization. Articulate communicator and negotiator with exceptional interpersonal skills working effectively at all levels within an organization.
SPECIALTIES:
Program development/management, process improvement, quantitative/qualitative research, data analysis, business planning, crisis management, training and development, customer service management, acquisition, retention, sales force development and management. Catalyst for positivity in the work place, successful career building, team building and consistent motivational leadership.
PROFESSIONAL EXPERIENCE:
Michigan Office Solutions, Novi, MI
Business Solutions Consultant, March 2017 to Present
Speciality solutions in document management solutions, managed print services, document software solutions, print production solutions, imaging and scanning solutions.
Identify and partner with key decision makers being a an active listener to identify and recommend areas in the work environment to streamline processes and impact employee productivity and cost savings.
Research, gather on-site technology data, working closely with end users, department heads, and locations as well as my internal team specialists. Creating and presenting a beneficial and cost effective solutions meeting their needs and approval.
Maintain CRM, active pipeline of prospects and existing customers to achieve and exceed monthly, quarterly, and annual goals and objectives.
Active liaison responding to external and internal customer needs, changes, and support.
Civitas Media, Troy, OH
Director, Media Sales, March 2014 to December 2015
Successfully built and lead a team of inside and outside marketing and sales professionals.
Revised and assigned territory, account plans to meet/exceed monthly, quarterly, and annual revenue quotas. As well as over all company objectives and initiatives.
Created, prioritized and maintained active pipeline of prospects and existing customers. Continuously providing a consultative approach, assessing the needs of clients and tapping into a cross-channel, cross-delivery product suites of digital and print marketing to meet their initiatives.
Active member in the communities building and maintaining key relationships at all levels, including business principles, brand managers, media buyers, city officials and residential influencers.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence/PTO management, as well as annual reviews.
One Call Now, Troy, OH
National Sales Manager, August 2011 to September 2012
Advanced from Sales Executive to National Sales Manager within 3 months; key member of Management Team developing sales strategies to drive new business sales within an Education Vertical.
Managed sales volume, product mix and selling price by keeping current with changing trends, economic indicators and competitors.
Structured sales objectives by forecasting and developing annual sales quotas for US regions and territories; projected expected sales volumes and profits for new business.
Participated in and led national trade show marketing efforts to generate national leads and sales opportunities.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence/PTO management, as well as annual reviews.
Jet’s America Inc., Keego Harbor, MI
Managing Director, October 2007 to July 2011
Managed the strategic sales and marketing aspects of New Business Development focused on increasing profits, marketing metrics, and market share
Established relationships within local businesses, city offices and schools to generate recurring weekly, monthly and annual revenue. Increased market share within assigned franchise territories by over 6%
Trained franchise management teams to apply business acumen, implement performance drivers to develop and retain successful dedicated team leaders and staff.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence management, and shift scheduling.
Office Depot, Plymouth, MI
District Sales Manager - (Corporate), March 2006 to October 2007
Directed a virtual regional sales team in the Healthcare, Financial and Educational verticals; achieved 136% of sales quota in 2006.
Managed department P&L, budgets, strategic planning, RFP response/presentation.
Negotiated contracts and interfaced with multi-level environments and facets of business; including Key Decision makers at the executive level, purchasing, finance, school board of directors, and city councils.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence/PTO management, as well as annual reviews.
Awarded Rookie of the Year 2006 as well as in the same year Awarded District Manager of the Year 2006.
Harte Hanks, Market Intelligence, Sterling Heights, MI
Director, Inside Sales, March 2003 – March 2006
Successfully developed and managed a regional sales team - 10.3 million dollar quota, increasing revenue by 1.4 million sales.
Market Intelligence—innovative solutions and services providing competitive market intelligence insight specific customer needs ind order to improve productivity, increase profitability and stimulate growth.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence/PTO management, as well as annual reviews.
Cingular Wireless (AT&T Wireless), Farmington Hills, MI
Corporate District Sales Manager-B2B, October 2000 - November 2002
Successful Leader who coached and mentored a team of 15 Sales Executives; increasing productivity and improved the over-all team annual objectives by over 26%.
Executed Territory Planning, Market Segmentation, and Analyzed Sales Statistics to formulate sales goals, monthly objectives and annual quotas.
Managed recruiting, new hires, on boarding, compensation management, training & development, absence/PTO management, as well as annual reviews.
Recognized leader who was hand selected and contributed on a headquarter task force team member; designed and implemented a Siebel platform into new sales automation tool utilized corporate wide still utilized today.
Vesco Oil Corporation
Automotive Aftermarket Sales, Support, and Training Manager, January 1996 to May 2000
Airtouch (Verizon), Farmington Hills, MI
Customer Service Supervisor, September 1985 to January 1996
Successfully advanced to multiple positions from 1989 through 1996; Customer Service Supervisor, Corporate Customer Sales Support Group Leader, Customer Retention Lead, Accounts Receivables/Order Processing Group Leader
Recognized leader who was hand selected and contributed on a headquarter task force team member; designed and implemented a Siebel platform into new sales automation tool utilized corporate wide still utilized today.
Savin Corporation, Troy, MI
Accounts Receivable/Payables Supervisor, October 1985 to September 1989
Successfully advanced to multiple positions from 1985 through 1989; Order Processing Lead, Commission Analyst, Executive Assistant, Inventory/Warehouse Assistant, Branch Training Manager, Accounts Payable Specialist.
Kmart Corporation, Lansing and Plymouth, MI
Office Manager, May 1983 to October 1985
Successfully advanced to multiple positions from 1983 through 1985; Customer Service Desk, Pharmacy Assistant, Inventory/Pricing Associate, Appliance Sales Lead, Marketing/Pricing Assistant, Office Manager Trainee
EDUCATION & TRAINING
Macomb College, Warren, MI
General Business, Associates Degree
Walsh College, Troy, MI
Business Management, Bachelors Degree
PROFESSIONAL DEVELOPMENT
Sandler Selling System - Presidents Club
Miller Heiman – Sales, Process Improvement, Talent Strategy & Assessment, and Compensation Design
Insigniam Performance – Breakthrough Results, Enabling Successful Change, & A Culture that Fuels Our Strategy
Achieve Global – Leadership, Sales Effectiveness, Customer Service
aPHR, Department Executive and Management Level
Customer Service Institute of America
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