Digital Marketing Customer Service

FALANA GANIU SEGUN

PERSONAL DETAILS

Date/Place of Birth: 18

th

January, 1994 / Ikorodu, Lagos State, Nigeria.

Sex: Male

Marital Status: Single

Nationality: Nigeria

Email Address: *************@*****.***

Cell Number: 081********

State of Origin: Oyo State

Permanent Home Address: 11, Fatomi Crescent, Nnemeka Close, Bajulaiye Compound, Shomolu, Lagos State

Career Objectives

A resourceful graduate with experience in sales management, customer service, relationship management, and marketing. Looking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills while making a significant contribution to the success of the company.

Areas of Study include:

Program Management Customer Services Critical Thinking

Team Management Office Management Sales and Marketing

Brand Management Relationship Management Human Resources Educational History

University of Ilorin

Social Work 2014-2018

Estate Senior Grammar School

Senior School Certificate Examination (SSCE) 2005-2012 Shyllon Primary School, Ilupeju

First School Leaving Certificate (FSLC) 2000-2005

Other Certificates

Mercy Computer Institute 2012-2013

Diploma in Desktop Publishing

The Fundamental of Digital Marketing

2020

Digital Skills for Africa

Working Experience

Jumia Nigeria, 11, Commercial Avenue, Sabo-Yaba, Lagos Customer Service Officer Oct, 2019 –

1/2020

Monitored all incoming calls from customers for all inquiries on orders for various products.

Analyzed all customer issues and assist to resolve all within required timeframe.

Maintained knowledge on all customer requirements and provide appropriate solutions.

Ensured optimal utilization of all resources and resolve all issues.

Assisted to compose sentence structures for all customer reports. Obafemi Awolowo University Teaching Hospital Complex, Ile-Ife, Osun State (OAUTHC) Medical Social Worker (NYSC) Nov, 2018- Oct, 2019

Help to coordinate and help the patients, family and other team members.

Maintain liaison with the hospital team.

Making the patient and his family understand the medical problem or disability he or she is suffering from, in a language the patient and his family can understand.

Assist the patient cope with the disability/illness and make him adjust to it emotionally.

Stressing the importance of drug adherence to the patients.

Assist to arrange financial support, for carrying out patients' treatment where needed from Governmental and Non-governmental organizations,

Do follow up with family so as to stabilize the gains made during treatment.

Stressing ways to the patient and his family to reduce economic burden on the family.

Contact tracing

Mercy Ventures Ltd (MVL), Intercontinental Shopping Complex, Faculty of Social Sciences, University of Lagos

Analyst and Computer Operator 2013 - 2017

Interpreting data, analyzing results using statistical techniques

Developing and implementing data analyses, data collection system and other strategies that optimize statistical efficiency and quality.

Acquiring data from primary or secondary data sources and maintaining databases. Tools & Software

Microsoft Office:-Excel, Word & Power-point

Technical: Finnacle, CRM

Spoken language

English, and Yoruba.

Hobbies

Travelling, meeting people and watching football.

Referees

Available on Request

Contact this candidate