Customer Service Representative, Service Writer
Resume:
Lisa Annie Dunaway-Costain
Disabled Veteran returning to the work force
Stockton, CA 95212
**************@*****.***
I am a disabled Army Veteran and I have been a stay-at-home mom to 5 children for the last 12 years. As of this year, I have only one child under the age of 18. This means I am ready to return to the work force and put all of my skills and energy to use.
Authorized to work in the US for any employer
Work Experience
Adult Crossing Guard
LODI UNIFIED SCHOOL DISTRICT - Stockton, CA
September 2017 to Present
• Supervising students and adults as they cross the street
• Monitoring traffic patterns
• Reporting incidents/accidents to the proper authorities
• Use of a two-way radio
Homemaker
Dunaway-Costain household aka The Hordes Hovel - Stockton, CA May 2004 to Present
• 5 children, now ages 12-23
• Schedule organizer
• Mediator
• Driver
• Multi-tasking
Service Technician
Holt Of California - Pleasant Grove, CA
June 2005 to October 2008
• Diesel mechanic with a specialization is fuel systems and hydraulic system repair.
• Inspection of component parts for failure
• Re-seal or replace failed components
• Testing, before and after repairs, of components
• Detailed record keeping of all repairs, procedures, test results
• General housekeeping
Delivery Driver
Berberian European Motors - Stockton, CA
October 2004 to May 2005
• Parts delivery driver
• Loading/unloading of parts into delivery van
• Delivery of parts from Modesto to Auburn
• Responsible for checking that correct parts are loaded and delivered Also worked in filing room when no deliveries
• Responsible for correct location of files
• Organization according to company's filing procedures
• Removal and storage of old files
• General housekeeping
Delivery Driver
Kragen Auto Parts - Lodi, CA
April 2004 to October 2004
• Parts delivery driver and counter salesperson
• Answered/transferred/hold calls on a multi-line phone system
• Looked up correct parts for customers
• Delivered parts
• Filed store copies of customer invoices
• Inventory
Heavy Equipment Technician
U.S. ARMY
March 2003 to December 2003
• Honorably discharged due to an injury
• Basic Training
• Diesel Specialty school
• Diesel mechanic with a specialization is heavy equipment
• Inspection of component parts for failure
• Re-seal or replace failed components
• Testing, before and after repairs, of components
• Detailed record keeping of a;; repairs, procedures, test results
• General housekeeping
Dispatcher
DELTA HAWKEYE SECURITY - Stockton, CA
January 2001 to March 2003
• Utilized multi-line phone system to answer phone calls, transfer phone calls
• Recorded detailed information when taking phone messages
• Filing
• General clerical work
• Coordinated 5 officers in the field
• Monitored alarm systems for residences and businesses
• Dispatched closest officer, by radio or telephone, to activated alarms
• Safety/status checks, by radio or telephone, while officer was performing checks on activated alarms
• Sole dispatcher on duty
• Monitored motion sensor activated cameras
• Contacted emergency services as needed
• Maintained detailed reports of all officers and alarm activations
• Utilized multiple computers and monitors simultaneously during a shift
• Contacted clients, if requested, when alarms were activated, to prevent unnecessary calls to emergency services
• General housekeeping of immediate area
Customer Service Representative
Mepco Label Systems - Stockton, CA
January 2000 to December 2000
• Started as a receptionist in charge of answering multi-line phone system
• Coordinating meetings
• Taking messages
• Filing
• Was promoted to Customer Service Representative after 3 months
• Point of contact for customers on their accounts
• Maintained client information
• Created artwork, in conjunction with client and art department, and provided proofs to clients
• Tracked project throughout proof/printing/packing/shipping process
• Maintained detailed notes on all projects
Education
Associate in Science (AS) in Caterpillar Technology San Joaquin Delta Community College - Stockton, CA August 2004 to October 2006
High school diploma
Tokay HIgh School - Lodi, CA
August 1994 to June 1998
Skills
• Mechanic experience (5 years)
• Service technician experience (5 years)
• Equipment repair (5 years)
• Hydraulics (3 years)
• Transmissions (3 years)
• Diesel engine repair (5 years)
• Conflict management (10+ years)
• Time management (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Multi-line phone systems (5 years)
• Google Suite (4 years)
• Google Docs (4 years)
• Organizational skills (10+ years)
• Schedule management (10+ years)
• Customer service (10+ years)
• Delivery Driver Experience
• Automotive diagnostics
• Basic math
• Office experience
Military Service
Branch: US Army
Service Country: United States
Rank: Private
March 2003 to December 2003
• Honorably discharged due to an injury
• Diesel Mechanic
Certifications and Licenses
CPR Certification
Assessments
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Numerical reasoning skills — Expert
February 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Expert
Memorization — Expert
February 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Expert
Attention to detail — Highly Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Scheduling — Highly Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Following directions — Expert
February 2021
Following multi-step instructions
Full results: Expert
Analyzing data — Highly Proficient
February 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Highly Proficient
Delivery driver — Expert
February 2021
Interpreting instructions or signs and solving problems Full results: Expert
Filing & organization — Highly Proficient
February 2021
Arranging and managing information or materials using a set of rules Full results: Highly Proficient
Business math — Highly Proficient
February 2021
Using basic math to solve problems in a business context Full results: Highly Proficient
Data entry: Attention to detail — Highly Proficient February 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Security guard skills — Highly Proficient
February 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Mechanical skills: Monitoring — Expert
February 2021
Understanding of machine dials, gauges, displays, and data charts Full results: Expert
First aid — Highly Proficient
February 2021
Treating common medical emergencies
Full results: Highly Proficient
Mechanical knowledge — Expert
March 2021
Understanding and applying mechanical concepts and processes Full results: Expert
Inside sales — Expert
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Scheduling — Highly Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Highly Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Retail customer service — Expert
March 2021
Comprehending and responding to retail customer needs Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• PTA President John Muir Elementary School 2019-2020
• Science Olympiad Event Manager, Herpetology, 2018-Present
Contact this candidate