Customer Service Food

SUMMARY

SKILLS

EXPERIENCE

HERME LIGERALDE

MD *0708 C: 210-***-**** ***************@*****.***

Goal-focused as an outlet headwell-versed in dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service. And also easy to adapt and transform myself into different job by means of observation and training skills on how you divert into other job that makes you interested to Other than everything else I am a reliable person where I can devote In every aspect of my work High-volume dining

Point of Sale (POS) system

operations

Check payment processing

Special dietary requirements

Buffet setup and takedown

Dining customer service

Service prioritization

03/2010 to Current Food Server

Hilton Worldwide Baltimore, MD

Completed final preparations of dishes and quickly delivered items to customers.

Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals. Collected empty plates and glasses to minimize bussing requirements between customers.

Placed reservations through phone and email into [Software]. Reset tables between guests, including refilling condiments and wiping down all surfaces.

Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.

Calculated charges, issued table checks and collected payments from customers.

Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements. Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols. Checked menus to verify current selection availability and cleanliness. Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.

Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

10/2006 to 07/2007 Banquet Houseman

EDUCATION AND TRAINING

Wyndham Hotels And Resorts LLC Orlando, FL

Broke down room furniture arrangements and returned pieces to racks and storage rooms.

Performed complete cleaning of all surfaces, furniture and floors in banquet room.

Restocked room with new supplies and linen.

Worked throughout function to keep room and all stations neat, clean and stocked.

Outlet Head

Tv Food Chefs Inc

Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

06/1980 High School Diploma

Pangasinan College of Fisheries Manila, Phili

Secondary school

10/1984 General Radio Communication

Guzman Institute of Technology Manila, Philippines Majoring in Morse code

studied how to trouble shoot

basic electronics

learned fundamentals of electronics

09/2009 Hospitality

Ashworth College Norcross, GA

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