Travel and Tours Consultant

CURRICULUM VITAE

Anthony Njuguna Muriithi

Contact: Cell: +254-***-******; E-mail: ***********@*****.***

PERSONAL ATTRIBUTES

Good team player with a flexible and calm approach and who is highly adaptable.

Keen to detail, organization, and readiness to take initiative.

Self-confident with good oral and written communication skills

CARREER OBJECTIVES

I am a self driven, determined and hardworking person, driven by optimism and ready to take up challenges enabling me to achieve the desired goals. I am not the finished article yet, but I have the practical experience that would make my area of operation be of great success.

My desire is to achieve the organization’s goals by enforcing professionalism and ensuring customer retention and customer satisfaction is obtained.

I also strive to maintain customers and bring in more by creating new niche markets given the right platform. Through team work in communication and coordination, I will ensure that the set goals have been achieved successfully.

PROFESSIONAL EXPERIENCE

NOVEMBER 2016-TO DATE :OFFBEAT SAFARIS LTD.

Position: Head of Sales and Reservations Consultant

Areas of responsibility:

Tour Packages and Fit’s: Creating new safari details for the guests and making itineraries as per requested and advise accordingly based on clients taste and preference. It entails packaging it in an affordable but appropriate way to satisfy the needs of the clients.

File handling: Involved opening of the files according to the client’s request and maintaining it until the client completes his/her safari. It comprises of all the details of the guest while on safari, and this is to ensure follow up of the guest.

Customer service: Constant communication with both local and overseas agents as well as direct clients to help organize their safari.

Tour costing: Comprises of pricing the quotation for the clients and giving them the cost of all services provided to enable him/her make a financial decision.

Camp/Lodge Booking: Managing the Offbeat portfolio camps and lodge bookings as well as running their booking sheets.

FEBRUARY 2014- NOVEMBER 2016 :SOUTHERN CROSS SAFARIS LTD.

Position: Tour Consultant

Areas of responsibility:

File handling: Involved opening of the files according to the client’s request and maintaining it until the client completes his/her safari. It comprises of all the details of the guest while on safari, and this is to ensure follow up of the guest.

Tour Packages and Fit’s: Creating new safari details for the guests and making itineraries as per requested and advise accordingly based on clients taste and preference. It entails packaging it in an affordable but appropriate way to satisfy the needs of the clients.

Hotel Bookings: Communication with the reservation clerks to checking availability and Reserving rooms in the Hotels, Lodges and camps as requested by the client.

Receiving and making payments: This involved receiving payments from clients and paying the service providers. As for the corporate clients, we raise the LPO through which we receive payments later. For some service providers we make prepayments before the clients check-in although this entirely depends on the contract between the company and the suppliers.

Customer service: Meeting and greeting the clients at the airport, as well as briefing them on their oncoming safari and the general information about the country.

Block Booking: Creating of charts to block the rooms in advance to avoid inconveniences caused by last minute bookings where no rooms are available.

PROFESSIONAL ACADEMIC BACKGROUND

2011- 2014 Diploma in Travel and Tourism Management

Kenya Utalii College

Areas Covered

Introduction to Tourism

Attractions and facilities

Tour costing

History of East Africa

East Africa flora and fauna

Environmental Management

Air fares – Basic and Advanced

Social Anthropology

Cross cultural management

Marketing

Sociology of tourism

Business Communication

Human Resource Management

Basic information technology

Principles of management

Organization behavior

Financial Accounting

Economics

Computer Reservation Systems

Research and Statistics

Entrepreneurship

MICE

November 2013 Outward Bound Loitoktok\Awarded Certificate of Corporate Leadership

Areas Covered while in Corporate Leadership

Outdoor Leadership

Problem Solving

Team Building

Time Management

Camp Craft

Environmental Awareness

Personal Development Aspects

EDUCATIONAL BACKGROUND

2011- 2014 Diploma in Travel and Tourism Management

Kenya Utalii College

March 2014: IATA Foundation Diploma

2007-2010: Kenya Certificate of Secondary Education

Kitengela Boys High School

Mean grade C+ (plus)

1999-2006: Kenya Certificate of Primary Education

Mukarara Primary School.

LANGUAGES

Written Spoken Reading

English Good Good Good

Kiswahili Good Good Good

Italian Fair Fair Fair

HOBBIES/ INTERESTS

Meeting new people/ socializing

Traveling

Field work

Swimming

REFEREES

Mrs. Joan Okeyo

Class Tutor Travel & Tourism Management class 2011

Kenya Utalii College

P O Box 3105 – 00600

Nairobi – Kenya.

Contact: ******@******.**.**

Mohamed Jaldesa

Operations Manager

Southern Cross Safaris

*******@******************.***

P.O.BOX 2458-00502

Nairobi-Kenya

Contacts: +254-*********

Mr. Kazungu Mwango

Former Acting Principal

Kenya Utalii College

P.O.BOX 310**-*****

Nairobi-Kenya

Contact this candidate