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Technical Support Customer Service

Location:
Santa Clara, CA
Posted:
March 12, 2021

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Resume:

Narinder Lakha

**** ******* *** ** 408-***-****

Santa Clara, CA 95051 adkvh4@r.postjobfree.com

Employment:

Objective:

•Seeking a suitable position where my experience and education could be utilized to help the company meet and surpass its goals.

•Thrive in an environment of growth and excellence.

Summary Skills:

Strong Verbal and personal communication skills.

Hard worker, quicker learner, and ability to assume responsibility.

Strong leadership and organizational skills.

Ability to make decisions and solve problems.

Good keyboard skills with experience using words processing.

Education:

Santa Clara, CA Mission College spring 2019

•Wilcox high School Diploma (2009 – 2013).

•Mission College Graduate Associate Degree (2019).

•Computer Network Technology.

•First- level help desk technical support and troubleshooting on IT network.

•Installing, configuration of LAN elements and administration.

Fry’s Electronics:

Customer Service Associate (2013-2017)

•Performing transaction including purchases and Returns.

•Managing cash.

•Handling online orders

•Courteously greets the customers and lead them to proper are where their desired merchandise is founded.

•Providing tire1 technical support; assisted user facing network problems. Performed troubleshooting, diagnostics and provided tier 1 solution.

Company Apex Systems INC Client with Cisco System, INC.

Lab Admin (2020-Present)

Procure, receive, and manage test equipment inventory (planning, tracking, reporting), including quarterly inventory audits and lab cleanups.

Perform ongoing “Rack and Stack” of lab devices.

Coordinate with Workplace Resources (WPR) on lab construction improvement projects.

Ensure all work products meet the client Lab Standards e.g. ISO, OSHA (Safety), cabling, electrical, physical safety, and environmental standards, and prepare lab users for regular audits.

Ensure all equipment is in calibration in compliance with the client programs.

Maintain lab web pages to ensure compliance.

Monitor and manage lab space, power consumption, and cooling requirements and usage.

Coordinate lab moves to existing and new locations.

Build, maintain, and monitor testbeds.

Mount/install/configure devices to base configuration.

Advise lab users on best practices for testbed buildout.

Primary Responsibilities:

Procurement orders

Lab Space and access management

Shipping and receiving

Lab safety and compliance

Company Datanet IT Client with Cisco Systems, Inc.

Lab Technician (2019-Previous)

Basic Networking installation/ removing of the Equipment.

Rack and stack lab.

Assign open tickets and resolve them in the most efficient time frame.

Providing support for Remote users like connectivity issue/ troubleshooting.

Installing of Network Physical Layer.



Contact this candidate