ISMAEL KHAN

adkvfv@r.postjobfree.com

+91-829*******

***/* - ****, ****** ********* bldg, Kanakia, Mira Road (E), Mumbai. Thane - 401107.

PROFESSIONAL SUMMARY

•Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. [5] Years experience serving up to [200] dinner guests at an upscale restaurant.

•Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages.

•Hotel dining and catering professional versed in guest services food and beverage operations. Experienced in large scale events, as well as intimate gourmet dining and afternoon tea services.

Objective

•Extensive understanding of business practices, especially the hospitality industry

•Management and leadership skills Experience in negotiation and conflict resolution • Analysis, problem solving, critical thinking, and quick-thinking abilities • Background in the customer service field • Technological native with extensive computer abilities • Proficiency with common hotel management software • Professional written and oral communication skills • Strong interpersonal communication abilities with guests

Skills

Flexible schedule capability Guest relations professional Up-selling capability Quality procedure knowledge Quick problem solver Committed team player Thrives in fast-paced environment Organized and efficient server High energy Top-tier and full-service dining background.

Experience

Sun 'n' Sand Group of Hotels

2008 - 2012

Restaurant Team Leader

•Consistently provided professional, friendly and engaging service.

•Skillfully promoted items on beverage lists and restaurant specials.

•Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

•Displayed enthusiasm and knowledge about the restaurant's menu and products.

•Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other Dear hiring Manager,

•I am writing in response to your job notification for the position at such a great group.I completed my

•Diploma in Hotel Management from institute of Hotel Management and Catering Technology, Mumbai

•University with an aggregate of A+ Grade

•My areas of expertise include Guest Relation and Customer service, Hospitality and Restaurant opertaion

•procedures.

•Some of my personal qualities which you may find useful for this role are:

•Highly motivated person who remains focused and self-directed even in the stress conditions.

•Very soft spoken to deal with all kinds of demanding guests.

•Enjoys working as a Team player and have quick problem solving techniques.

•Please find my detailed CV for your consideration. Should you need any more details, please do let me

•know.

•Thanking you for your time and looking forward to hear from you.

•Sincerely

•Ismael Khan

•adkvfv@r.postjobfree.com

•+91-829*******.

•Received frequent customer compliments for going above and beyond normal duties.

Fly Emirates, At Dubai International Airport

2012 - 2015

F & B Airport Passenger Services

•Immediately reported accidents, injuries or unsafe work conditions to manager.

•Developed and maintained positive working relationships with others to reach business goals.

•Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

•Providing high end experience to VIP delegates and Royal families.

Thomson Cruises ( Britannia Ship Services)

March, 2016 - September, 2017

Asst. Waiter - Jr. Waiter - Waiter

Provide excellent customer services

Greet customers and present menus

Make suggestions based on their preferences Take and serve food/drinks orders

Up-sell when appropriate Arrange table settings

Keep tables clean and tidy at all times Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

Celebrity cruises ( RCL) 2018 - September, 2020 Waiter - Sr. Waiter

Responsible for operating F&B outlets assigned to him.

Role & Responsibilities

Monitoring & ensuring F & B service operations are running smoothly.

Organizing duty roster of service stag". Cost control, inventory, Training Maintaining SOP for quality.

Should able to introduce innovative ideas for generating targeted sale

Guest interaction, menu planning.

Addressing guest requirement and reaching to them.

Education Mumbai university 2004

Secondary Schooling Certification 58%

Aminabad Inter Collage

2006

Higher Secondary Education 61%

H.M.C.T, Mumbai

2008

Diploma in Hotel Management and Hospitality A+

Achievements & Awards

•Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

'Employee of the Month' from Tui Cruises for outstanding performance in Dinning room - Feb, 2017

Language

English Hindi

Personal Details

Date of Birth : 14/04/1987

Marital Status : Single

Nationality : Indian

Passport No. : R-2936917 Passport Valid till : 2nd July, 2027

Driving License no. : MH0420120052059

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