Employee Relations Customer Service
Resume:
Fauzia Zainab
HR assistant / coordinator
Virginia
******************@*****.***
** ***** ********** ** ***** Airways as HR coordinator.I am hard work and honest. Willing to relocate: Anywhere
Sponsorship required to work in the US
Work Experience
GOVERNMENT SERVICES COORDINATOR IN HR
QATAR AIRWAYS
August 2012 to August 2017
Worked in Qatar Airways acts as the first point of contact for Qatar Airways employees, especially for new comer, answers their queries and provides information about various question related to HR, Immigration and personal Data.
During my assignment I perform following duties;
• Any HR and immigration issues assisting the employees with proper guidelines.
• Assisting company employees in solving HR and immigration issues.
• Answering telephone calls and dealing with enquiries.
• Met with employees daily to answer their benefits related issues and questions.
• Identify skills and experience of new candidates and provide training for handling duties.
• Replying to any correspondence and emails.
• Administrating and verifying manual leave, duty travel and multiple exit forms.
• Updating employees Passport and Residence Permit details on HRMS (oracle).
• Updating travel ban employees on HRMS (oracle).
• Updating exits on HRMS to process manual exit permit.
• Generating daily leave approvals from HRMS (oracle).
• Issuing multiple exit permit from MOI (based on CEO or top management approval).
• Responsible to process exit permit for ditching training on weekend.
• Issuing single online exit permit from MOI and manual exit permit from HRMS (oracle).
• Cancelling single and multiple exits from MOI on emergency basis
• Issuing letters to employees for US visa cancellation.
• Issuing all embassies letters to employees for visa purpose.
• Cancelling residence permit on manager request from MOI.
• Keeping all the records of exit permit (issued and cancelled) details on the system.
• Keeping all the records of multiple exits paid by company credit card.
• Using a high degree of tact and discretion when dealing face to face with employees.
• Very careful when handling private and confidential employees information.
• Setting up and maintaining employee's personal files.
• Upholding outstanding levels of administrative and operational standards.
• Able to work quickly and competently on tasks.
ADMINISTRATION ASSISTANT IN HR
QATAR AIRWAYS
November 2007 to August 2012
Education
BACHELOR in Mathematics
UNIVERSITY OF PUNJAB
2004 to 2006
DIPLOMA
THE NATIONAL COLLEGE
2003
ENGINEERING
GIRLS COLLEGE
1997
SSC in EDUCATION
ENGLISH MEDIUM SCHOOL
1995
Skills
• Front desk
• Employment & labor law
• Human resources
• Customer service
• Employee relations
• Oracle
• English
• Writing Skills
• Teaching
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