Sales Customer Service

Santosh Pindi

Email: *****.*******@*****.***

Phone: 630-***-****

Currently working at Chicago State University as a Technology Specialist

SUMMARY

Strong knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Experienced in all phases of Project life cycle and implementing them along with Sales force customization, Integration & Data Migration and in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, and SOSL.

Design and develop custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud and Chatter & App-exchange applications.

Deep Understanding of migrating Salesforce Classic to Salesforce 1 platform.

Experience in creating lightning components tabs and visual force tabs.

Experience in Apex Programming for Developing Visual force pages and Custom objects on Force.com Platform.

Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class &, Visual force (Page, Component & Controllers).

Experienced in using Web Services for extracting Information from third Party Application and showing them in force.com pages.

Worked on Using Apex Data Loader, Sales Force Import and Export Wizard.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database

Worked on Migration tools Force.com IDE, Eclipse

Experience in Analysis, Development, Design, Support, Testing and implementation of applications, Reports and Databases of Ellucian Banner in Production Environment.

Experience in Business Intelligence reporting development, Analysis, Design, testing and Implementation of Cognos Application.

Experience in BI tools Cognos (Report Studio, Query Studio, Analysis Studio, and Framework Manager to Cognos Connection.

Experience in Scheduling& Deploying the reports sending Updated Reports to recipients via Email by using Cognos Scheduler Service\Report bursting.

Good knowledge of RDBMS and Data Warehouse concepts

Proficient in designing highly flexible Database Architectures and Data Modeling, Data Mapping, Table Normalization, Optimization and Tuning.

Hands on experience in creating Parameterized reports and Linked reports with thorough knowledge of report serving architecture. (Table, chart and matrix report).

Extensively worked on system analysis, design, development, testing and implementation of projects (SDLC) and capable of handling responsibilities independently as well as a proactive team member.

Experience working on Ellucian Banner to build the Online Application System.

EDUCATION

Master of Science in Computer Science December 2014

Chicago State University, Chicago, IL. GPA: 3.66/4.0

Bachelor of Technology, Information Technology May 2011

Nalla Malla Reddy Engineering College, J N T University, Telangana, India. GPA: 3.3/4.0

TECHNICAL SKILLS

Salesforce.com

Apex, Visual force, Lighting Components, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Languages/Methodologies

Apex, Visual force, Aura, C#, XML, JavaScript, Jquery, Angular, Agile, Waterfall, SQL, C, C++, HTML

Technologies

Sales force, jQuery, Web Services, SOAP, WSDL, HTML

Tools and Utilities

Data Loader, Force Eclipse IDE, Informatica Cloud

Requirements Management

Microsoft Office (Word, PowerPoint, Excel)

PROFESSIONAL EXPERIENCE

Chicago State University Dec 2015 – Till date

Technology Specialist

Contact this candidate