Customer Service Fraud
Resume:
LAILA SHABO
***********@*****.***
Austin, TX, 78704
Skills
Document preparation
Customer service skills
Teamwork
Written Communication
Compassion
Computer skills
Excellent work ethic
Responsible
Teambuilding
Customer Service
Detail-oriented
Education
The Ohio State University
Columbus, OH 5/2020
Bachelor of Arts: Criminology and criminal justice
Professional Summary
I graduated with my degree in Criminology last year. I chose that field of study because I’ve always been interested in the criminal justice system and how people's life change drastically once they are incarcerated, and I'm very fascinated of how big crime is becoming in the virtual world as well. so many people told me fraud it leads to great career options, too.
While I was still in school, I started my fraud career and learned so much throughout the years. Creating new way to stop fraud is very challenging the and the one lesson I carry with me, is that the more ways we create to stop fraud, the more there are sneaky ways that some people are still willing to take risk on just to get what they want, and that this cycle is just never going to end.
And that's why I'm very passionate about fraud!
Work History
A&F corporate – Fraud investigation coordinator
Columbus, OH 7/2015 – Current
Produced weekly status reports detailing logistic operations and problems.
Explained proposed solutions to customers, management and other interested parties through written proposals and a variety of options to take actions.
Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Investigating assigned work queues to determine risk potential based on established fraud system and procedures.
Analyzing data to classify fraudulent transactions by using the company's fraud management.
Documenting and fighting charge-back disputes.
Developed and deployed strategies to save time and expenses assassinated with our daily tasks.
Maintained excellent attendance record, consistently arriving to work on time.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used Microsoft Word and other software tools to create documents and other communications.
Maintained energy and enthusiasm in fast-paced environment.
Resolved problems, improved operations, and provided exceptional service.
Correctional inspection institute committee (CIIC) – Internship student
Columbus, OH 01/2020 – 05/2020
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Produced high-quality documents, spreadsheets and presentations for internal and customer-inmate needs using MS Office suite.
Sorted and organized materials such as physical files, tracking spreadsheets and reports.
Answered incoming telephone calls, took down messages and provided information.
Logged inmate mail in the CIIC database, conducted inquiries to institutional staff, and respond to the inmates.
Assisted with research on a variety of correctional topics (use of force, suicides, education, and GED attainment, etc.).
Prepared and Logged survey before and after each inspection trip in the CIIC database.
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