Customer Service Manager
Resume:
-
**************@*****.***
Bela-Bela
Limpopo
0480
Skills
Soft Skills • Confidentiality •
Adaptability • Customer service
• Ability to work under pressure
• Written and verbal
communication • Detail
orientated • Event coordination
• Patience
Hard Skills • Microsoft Office
(Word,excel,outlook,opera,pastel,innkeeper)
• 60 words per minute • Office
equipment(Fax,photocopier,phones)
• Social media management •
Google suite(Gmail,Google
docs,google sheets) • Supply
management
Reference
Esther Manaiwa - "Sondela
Nature Reserve"
Hr Assistant Manager
**@*******.**.**
Naphuno Mametja - "Euphoria
Golf & Lifestyle Estate "
General Manager
GERTRUDE MAKHAFOLA
Experience
Euphoria Golf & Lifestyle Estate
Receptionist
Answered telephones, screen and forward
calls, providing information, taking messages and
scheduling appointments for the General Manager.
Performed administrative support tasks such as
proofreading, transcribing handwritten information, invoicing, balance sheets and creating spreadsheets and other documents. Greeted persons entering the Estate, determine the nature and purpose of their visit then direct or escort them to specific destinations. Filed and maintained records. Transmitted information or
documents to clients, using computer, mail or facsimile machine. Scheduled appointments maintain and update appointment calendar. Resolved customer service
complaints or answered customers’ questions regarding policies and procedures in a professional manner and with confidentiality.
2017/11/01
-
2018/03/31
Sammy Mokwatlo - "Mabula
Game Lodge "
Front Office Manager
Mabula Game Lodge
Front Office Supervisor
Provided guests with a first and last
impression as both greeter of new guests and
well-wisher to departing ones. Delegated various
tasks which included making or confirming
reservations, verifying and collecting payments,
issuing room keys, controlling guest access to
safe deposit boxes and contacting housekeeping
and maintenance when guests report problems.
Provided hotel receptionists with necessary
training and support. Other responsibilities
included bookkeeping duties, such as balancing
accounts, conducting nightly financial audits and
referring patron comments and complaints to the
appropriate hotel manager.
2017/04/19
-
2017/09/15
Euphoria Golf & Lifestyle Estate
Receptionist
Answered telephones, screen and
forward calls, providing information, taking
messages and scheduling appointments for the
General Manager. Performed administrative
support tasks such as proofreading, transcribing
handwritten information, invoicing, balance
sheets and creating spreadsheets and other
documents. Greeted persons entering the Estate,
determine the nature and purpose of their visit
then direct or escort them to specific
destinations. Filed and maintained records.
Transmitted information or documents to clients,
using computer, mail or facsimile machine.
Scheduled appointments maintain and update
appointment calendar. Resolved customer service
complaints or answered customers’ questions
regarding policies and procedures in a
professional manner and with confidentiality.
2014/08/08
-
2017/04/18
2014
2014
2014
2014
2014
Sondela Nature Reserve
Receptionist
Resolved customer service complaints
or answered customers’ questions regarding
policies and procedures in a professional manner
and with confidentiality.Run the reservations
office most of the time as well.Being a
switchboard operator was part of my daily duties.
Supervised the work of office, administrative, or
customer service employees to ensure adherence
to quality standards, deadlines, and proper
procedures, correcting errors or problems.
Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in windows, Office/Outlook, Excel and able to type
50 wpm. Checked in and out 60-80 people and
billed 10-15k on a daily basis. Assisted in the
training of new employees and students,
interpreting and communicating work procedures
and company policies. Managed the Activity
Centre on certain weekends.
Education
Sondela Academy
Reception Services & Operations
Diploma
Sondela Academy
Basic Food Preparation Services
Skills
Sondela Academy
Food and Beverage Services
Skills
Sondela Academy
Accommodation Services
Skills
Sondela Academy
Events Support Processes
Skills
Activities
• Endurance sports • Creative Hobbies • Strategic games • Community involvement • Meditation • Travelling
Contact this candidate