Customer Service Social Media

Kayla Redding

**** ******** ******** ***** ********, Ga 30087 C: 470-***-**** **************@*****.*** SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. EDUCATION

Berkmar High School Liburn, GA

High School Diploma ‘2017

EXPERIENCE

NEXXLINX Duluth, GA

October 2016-2017

Customer Service Representative

• Answered 70+ incoming calls a day for a high call volume environment

• Worked in a fast paced call center that catered to the cable, internet, and telephone industry.

• Resolved customer complaints via phone, email, mail, or social media.

• Pitched sales and marketing promotions.

• Answer all incoming chat request and correspond to customers in a timely manner regarding their interest and concerns.

• Respond to Internet and telephone customer inquiries.

• Set up, scheduled, and monitored service and sales appointments.

• Followed up and reschedule missed or late service and sales appointments.

• Made follow up phone calls to previous day sales customers to ensure complete satisfaction.

• Verified customer account information by asking security questions.

• Per customer request, canceled or upgraded accounts.

• Assisted placing orders, issuing refunds, or exchanging packages.

• Work with customer service manager to ensure proper customer service is being delivered.

• Using a CRM, closed out and opened call records. KFC Buford, GA

2014-2016

Cashier

• Greeted customers and guests as they approach the food service counter.

• Took customers orders and relayed information to cook.

• Operated cash register to take debit, credit, and cash payments.

• Promoted daily specials and promotions.

• Received inventory and move food products to designated areas.

• Transferred supplies between storage areas and the kitchen.

• Ensured customer satisfaction.

Kroger Lawrenceville, Ga

2015-2016

• Cashier and Courtesy clerk

• Greeted customers and guests as they approached the checkout lane.

• Asked customers how was their experience while shopping at the store.

• Operated cash register to take debit, credit, check, and cash payments.

• Promoted daily specials and promotions.

• While ensuring excellent customer service

Family dollar Stone Mountain, Ga

2017-2018

• Cashier

• Greeted customers as they entered the store and as they approached the checkout counter.

• Asked customers how was their experience while shopping at the store and if they needed extra assist on a price or looking for specific item.

• Operated cash register to take debit, credit, check, and cash payments.

• Promoted daily specials, monthly sales on specific items and promotions.

• While ensuring customer service.

RaceTrac Decatur, Ga

2018-current job

• Guest service associate

• Welcomed guests as they enter the store and as they approached the register to receive more service.

• Food service such as lunch food, breakfast food, and lastly a hot roller grill.

• Operated lottery machine

• Upkeeping the store such as frequently wiping down counters, mopping and sweeping the floors, taking out the trash, front facing items, and cleaning the restrooms and sitting area.

• Upkeeping the parking lot of the store such as wiping down the gas pumps, taking the trash by the pumps, sweeping the parking lot, cleaning the outside sitting area, and reloading the pump towels.

• Operated cash register to take debit, credit, check, and cash payments.

• Promoted daily specials, monthly sales on specific items, and promotions on food deals.

• While ensuring customer service and assisting if needed at all times SKILLS/ PROGRAMS

• Documentation, Sales/Marketing, Typing speed: 55 WPM, Scheduling, Maintain Inventory, Inbound/Outbound Calls, Money handling, Fax machine/Printer/Copier, Cash Register, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

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