Customer Service Sales

FRANCINE LEE

**** **** ****** ****** ***#: * Farmington, NM 87401 Home: 505-***-**** Cell: 505-***-**** ********@*****.***

SUMMARY

Articulate journalist driven to succeed. Strategic planning and client one on one relationship professionals. Analyst with extensive experience in writing, business, customer service, retail, sales, etc. Proficiencies include; journalism and secretary/treasury duties. Creative professional with extensive project experience from concept to development. Talents include all areas of art and business. Interested in communicating as a self-directed, smart and outgoing individual. Customer/client focused while always giving the best of service.

EDUCATION

AA 2008 PARADISE VALLEY COMMUNITY COLLEGE, PHOENIX, AZ

Major: Journalism (clubs and involved in the college orchestra etc.)

DIPLOMA 2006 THUNDERBIRD HIGH SCHOOL, PHOENIX, AZ

Senior Class Secretary/Treasurer, Orchestra, Theatre, UNITY (President) etc.

SKILLS & ABILITIES

*Writing *Freelance Journalism

*Customer Service *Creative problem solving

*Marketing (PR for “Red Man’s View”) *Client/customer focused

*Proficient in communication/writing *Secretary/Treasury duties

*Garden Certified per The Home Depot *Contract negotiation/review/drafting

*Food services (Server/line cook/host)

EXPERIENCE:

CUSTOMER SERVICE PROFESSIONAL H&R BLOCK 2019-2020

Working with clients to ensure professional and friendly customer service. Clients are the #1 priority. Handling private information for clients to file and obtain their yearly taxes. Work with credit/debit cards/cash, closing/opening keeping information private such as; social security numbers, identification, addresses/phone numbers, bank information, routing/account numbers etc. Also, cleaning desk area, bathrooms, kitchen and making coffee and that clients are always comfortable and in a clean, organized, happy and relaxing environment.

ASSISTANT NAVAJO NATION LAND DEPT. 2018-2019

Maintaining the front desk, answering inbound/outbound calls, keeping an upbeat, clean, friendly, and safe environment. Encouraging the reservation/tribe to further their career/education.

RESERVATIONS CALIFORNIA SCIENCE CENTER 2011-2015

Utilized knowledge gained through working as a Host then was promoted to a Reservationist in 2012. Worked in the office using the programs provided in that department. Provided accurate information about the California Science Center on any special events, programs, and exhibitions. Aspired guests to stimulate curiosity and inspire science learning to everyone by creating fun, memorable experiences. Mainly, booked and reserved for schools, clubs, organizations and/or individuals.

JOURNALIST NATIVE HOOP MAGAZINE NATIVE MAX MAGAZINE 2010-PRESENT Independently wrote/edited story ideas to editors. Cultivated articles to adhere to the company's style guide and audience. Was given permission to attend events related to Native American culture and allowed to interview actors, musicians, philanthropists, politicians, etc.

ACCOUNT MANAGER-SALES DISCOVERCARD FINANCIAL 2007-2008

Performed sales duties, customer service and managed accounts. Inbound/outbound sales, handled credit card accounts/personal information and strived to be the “team leader” each month.

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