Customer Service Manager
Resume:
Jeffrey Thompson
Casa Grande, AZ *****
*********@*****.***
Travel Specialist
Enhance Competitive Advantage with Service Focus
Deep experience in customer care, travel planning and booking, and training new employees in best practices. Skilled in travel office management, airline processes, and travel industry. Include 2-3 soft skills.
Professional Experience
GDS airline computer systems, Sabre, Apollo, Worldspan, Travel Office Manager, New employee training. Call center customer service. Microsoft Office, Word, Excel. Windows 10
Experience:
2018 to 2020 - Carlson Wagonlit Travel Phoenix, AZ
International Rate Desk Agent
Work remotely for home based office in Minneapolis, MN. Domestic, International air, car, hotel corporate travel for various accounts, booking, changing reservations, on the phone sales. Utilized Saber Red Space airline computer system using scripts, inhouse, Power Express, Power Library, Microsoft Word and Pad. previous position. November 2019 International Rate Desk agent. rates International corporate booking's using above experience.
2013 to 2017- CheapCaribbean.com Phoenix, AZ
Air Ticket Agent
Work remotely for local tour operator. Assisted with changing, exchanging, running airline tickets and refunds. Monitored Queues answered online questions and fielded internal and external calls. Utilized Sabre Red Space airline computer system and in house Hermes booking tool.
Tapped to assume weekend supervisory accountability based on deep industry experience, ensuring seamless customer service across 9 agents.
Saved significant money by pinpointing booking errors.
Scotts Miracle Gro Company Marysville, OH Seasonal 2003 - 2005 and 2011
Consumer Services Representative
Served in inbound call center answering questions and concerns with company related products and services.
2006 to 2010- Affinion Group Westerville, OH
Travelers Advantage, Customer Service
Worked in inbound call center enviornment. Assisted in changing, canceling and redemption travel bookings using Apollo airline computer system with in house booking system.
2005 to 2006- Pacer Global Logistics Dublin, OH
Rail/Order Entry.
Worked as Acloche employee. Confirmed delivery, pickups and in gate, rail truck orders
2004 to 2005- Priceline.com Columbus, OH
Travel Services Specialist
Inbound call center, customer service, assist with travel changes, cancellations for consumer online bookings, Worldspan airline computer system.
2003 - EnRoute Travel Service Columbus, OH
Travel Consultant
Booked corporate travel and worked in inside sales Booked travel details, made changes for all travel related to business travelers. Utilized Sabre airline computer system
2002 - World Travel BTI Dublin, OH
Senior Travel Counselor
Made arrangements for corporate travelers for business account, conducting, booking and changing as needed on travel related services. Utilized Sabre airline computer system.
ADDITIONAL RELEVANT EXPERIENCE
Carlson Wagonlit Travel Dublin, OH
Senior Travel Counselor
Oversaw onsite corporate accounts, 4 locations, Columbus, Westerville, Dublin and Marysville. Booked both business and leisure travel, for customers and handled travel related services using Sabre airline computer system.
Windmill Travel Wauseon, OH
Assistant Manager
Managed travel office, booked all leisure business travel related services, trained new employees and worked with Sabre airline computer system.
Carlson Travel Network/Airport Travel Agency Napoleon, OH
Branch Manager
Managed travel office, booked all corporate and leisure travel related services. Trained new employees. Used Worldspan and Sabre airline computer systems.
Ohio Automobile Club Marion OH, Worthington OH
Senior Travel Counselor
At 2 locations, made corporate travel and leisure travel bookings and all travel related services in Sabre airline computer system.
Coursework in Travel and Tourism, Columbus Paraprofessional Institute, Columbus, OH,
Diploma, Buckeye Valley High School, Delaware, OH.
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