Femina Parekh
Sion, Mumbai - *** *** *+91-982******** **************@*****.***
PROFESSSIONAL SUMMARY
An organised and motivated professional with over 3 years of experience in airline & education sector. Aiming to parlay my proven experience and background in customer relations to effectively fulfil the requirements of your esteemed position. Possess impeccable written and verbal communication skills and excellent interpersonal skills.
PROFESSIONAL EXPERIENCE
Oct 2010 – Dec 2011 Head start School, Mumbai Junior Kindergarten Teacher
Assisted Lead Teacher in designing a complete teaching plan
Assisted in creating and implementing various activities to children
Engage children in interactive activities that include story telling, art & craft, games
Participated in staff meetings, centre activities and staff development.
Assisted Lead Teacher in maintaining records on each child’s progress and development for the purpose of planning and compliance with school standards
Maintain a well organised, safe & attractive classroom environment conducive to the optimal growth & development of children
Maintain the order & decorum of classroom
Performing ad-hoc tasks
Sept 2008 - August 2010 Connaught Network Services, Mumbai Data Service Agent
Uploading air fares on real-time online systems for Cathay Pacific Airways
Ensuring the Quality Checks are in place for the fares uploaded
Responding & addressing to queries of customers reading fares & reservations
Providing assistance & monitoring junior data service agents
Filing & maintenance of documentations
Performing other ad-hoc duties
EDUCATION
University of Mumbai, India (2008)
Bachelors of Commerce
CERTIFICATIONS
Advertising in Print from Arena Multimedia
IATA course from IATA
SKILLS
Proficient in MS Office
Excellent analytical skills, data collection and data processing skills