HR Manager

Stephanie M. Santiago

E-mail: ********.*********@*****.*** / ********.*********@*****.***

Mobile no.: +639*********

Career Profile

Over 10 years of experience in Human Resources specializing in end to end recruitment, onboarding, HR Transformation, HR Information Systems (HRIS), General HR management and Setting up a Global HR hub. With great exposure in handling Employee and Labor relations, Global mobility, Learning and Development, Payroll and Organizational Development with a demonstrated history of working in an IT software development company, oil & energy industry and BPO. Work Experience

• HaelthTech Philippines Inc., Dec 2018 - Present

Units 802 to 804 Coherco Financial Tower,

Trade Street, corner Investment Drive, Madrigal Business Park, Ayala Alabang, Muntinlupa City 1780

HR Manager

Ensures proper procedures and implementation of Human Resource hiring and Exit management are in place.

Ensures proper documentation of personnel movements (e.g. transfers, promotions, resignations, salary adjustments, on-loan assignments, etc.)

Oversees the completeness and accuracy of employee personal information/records by maintaining the HRIS

Builds quality relationships with all Human Resource vendors (recruitment agencies, health insurance providers, suppliers of stationeries and IT related equipment, compensation/payroll system vendors and other HR-related partners).

Designs, reviews, and recommends improvements in the company’s salary structure and benefits programs in line with HR strategies.

Ensures conformity to salary structure and timely salary administration.

Directs proper facilitation of government-mandated and company benefits.

Serves as the communication link between management and employees.

Creates employee relations activities, promotes employee engagement.

Oversees the evaluation, classification, and rating of job positions pay structure.

Regularly updates and effectively administer the company code of conduct; Ensures company compliance to labor directives.

Sets performance goals and standards to measure actual performance and determine performance plans. Ensures timely facilitation of performance management review and crediting of incentives.

Develops high performing employees with full awareness and support to vision and core values of the organizations through training, coaching and employee recognition.

Handles payroll processing of full - time employees and consultants. Ensures submission of monthly, quarterly and annual withholding tax reports and government-mandated contributions.

Ensures the accuracy of attendance administration and management.

Oversees company budget, monitors cost of programs/projects & effective use of resources.

Prepares an annual budget for the company.

• Wood July 2016 – Dec 2018

(Previously Amec Foster Wheeler)

8th Floor, Filinvest One Building, Northgate Cyberzone, Filinvest City, Muntinlupa 1781, Philippines

HR Operations Lead, Global Resourcing and Learning Administration

Ensured HR Systems are up to date by conducting the review of HRIS forms prior uploading and testing.

Monitored efficiency and productivity level of the team by documenting, reviewing and initiating improvements on the processes.

Stakeholder engagement: dashboard reporting and business partner engagement based on service level agreements

Reviewed Performance management; coaching, mentoring and establishing clear areas for development

Established business continuity planning for the HR shared services operations; Ensured tools are in place to support BCP, including but not limited to process documentation (Knowledge Base for HR), back-up system structure; communication to stakeholders, etc.

Responsible for overall country strategy and direction on Talent Management and Retention, Learning and Development, Strategic Sourcing, Total Rewards and Employee Relations.

Designed and implemented standardized processes within the HR Services while leading a group of specialist and analyst to process: CV screening, Interview scheduling, Background/reference check, collation of requirements and CV formatting.

Responsible in Employee engagement and reviewing attrition risk

• CGI Philippines Inc. June 2015 - July 2016

2/F One World Square Building Mckinley Hills,

Fort Bonifacio Taguig City 1600

Team Leader – Global HR Shared services

Handled Asia Pacific Region (Philippines, India, Australia, Malaysia, Singapore, MEA)

Ensured the integrity of the HRIS by coordinating with different Service areas, Payroll and IT

Meet agreed service levels by leading a team of Associates (including Senior Associates and specialist in the provision of HR support to member).

Established local country SLA and KPIs to align and better anticipate and support critical business requirements.

Project Lead for global deployment within the HR Shared Services organization (Global Mobility)

Understand the complexity of escalated problems in order to properly allocate resources to develop and implement solutions in the most efficient manner.

Managed client expectations in regards to escalated cases.

Ensured accuracy and quality of work and demonstrative innovative action.

Ensured that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.

Developed and coordinated the team rosters to ensure the availability of required resources and ensure that staff productivity is enhanced.

Ensured the dissemination of pertinent information to associates regarding updates on scope of services, processes and solutions.

Big contributor to the on-going design, implementation and management of improvement strategies for GHRMS.

Facilitated higher morale and productivity within the team.

Identified training needs within the team (Training needs analysis)

Implemented initiatives in order to improve member motivation.

• CGI Philippines Inc. August 2013 - May 2015

2/F One World Square Building Mckinley Hills,

Fort Bonifacio Taguig City 1600

HR Specialist – Global HR Shared services

Responsible for delivering responsive service through inquiry handling from all staff.

Developed expertise in HR Service Areas and systems together with their operations and implications on the services.

Provided precise HR advice to members regarding HR policies and procedures in various countries.

Managed the process of assigned functional area. This includes end-to-end process and coordination with People Managers, One IS, Payroll, HR Service Consultant and third parties regarding any assigned tasks as specified in the Global HR processes.

Conducted coaching on complex requests which require analysis, further work around and procedure that could be an exception to the work instructions.

Function as the first line of escalation. Investigate and assist on resolution of issues and complaints.

Liaised with other service lines to clarify problem, gaps and raise opportunities to improve processes.

Helped identify specific training/skills requirement for team members and coordination with Training Department to ensure development takes place.

Ensured HRSS procedures and work instructions are up-to-date with local requirements to global HR processes in accordance to local legislation as advised by HR Service Consultants.

Keep HRSS tools BPM/Oracle LPS up to date with accurate data and ensure all queries and requests are documented, tracked and resolved in accordance with HRSS procedures and work instructions.

Ensured people managers, employees, Payroll and third parties are fully informed of any change on processes, updates on HR data and other relevant correspondence.

• Logica (Philippines) October 2012 – July 2013

2/F One World Square Building Mckinley Hills,

Fort Bonifacio Taguig City 1600

HR Analyst – Global HR Shared services

Provided assistance to employees regarding general human resources administrative matters. Answer basic questions and perform routine problem resolution for assigned process.

Developed Expertise in the HR service Areas and systems with their operations and implications on the services.

Handled queries, cases and requests on the process of assigned functional area.

Processed complex requests which requires analysis, further work around and procedure that could be an exception to the work instruction.

Supported HRSS team leader and specialist on investigating service delivery issues.

• Logica (Philippines) February 2012 – September 2012 2/F One World Square Building Mckinley Hills,

Fort Bonifacio Taguig City 1600

HR Administrator – Global HR Shared services

Exposed in using various computer software and system such as SAP, Oracle, Workday and PSA for data entry and BPM, Brassring as a ticketing and administrative tool

Involved in creation of process maps and desktop instructions.

Responsible for delivering Global HR Services on the assigned process (recruitment, drafting of contracts and Onboarding of employee) to multiple countries as defined in the Service Level Agreement (SLA).

Provided services to support back end processes of businesses in terms of input services and data validation, customer management and human resources

• Accenture July 2011 – January 2012

Pioneer St, Mandaluyong City

HR Senior Associate– BPO Services (End of contract)

Assisted in processing end to end recruitment progression from sourcing up to on-boarding. Maintained to meet the client’s expectations to fill in the vacancies assigned. System: SAP

Responsible in processing, monitoring, disablement and termination of Contractor/ On-Loaner Enablement requests such as ID, security badge, extension number, mobile phone, and laptop for UK, Ireland, Austria, Switzerland and Germany accounts. Educational Background

Tertiary June 2007- March 2011 Bachelor of Science in Psychology Pamantasan ng Lungsod ng Maynila

Skills Summary

SKILL

NUMBER OF

YEARS

SKILL LEVEL*

Technical skills

Organization Human Resources Management 7 4

Application knowledge

Work Assistance Tool (BPM Metastorm) 5 4

Microsoft Office 10 3

Oracle Application v12.1.3 (LPS) 5 4

SAP v 7.10 4 3

Brassring UK (Administrative tool) 2 2

PSA 9.2 (CGI HCM/HRSC) 2 4

Microsoft Sharepoint 7 1

ICIMs 2 4

ServiceNow 2 3

Workday 4 3

Industry knowledge

Pre-offer recruitment (Sourcing) 10 4

Global Processes for Onboarding up to Termination 6 4 Other relevant skills

Process Map Creation 2 3

Transition Project Management 7 3

UAT Process and Testing 4 4

System Trainer (PSA Release 1 and 2) 2 3

* 1 = little, 2 = good, 3 = very good, 4 = expert

Countries of Experience

Contract Management, Onboarding- record creation, Probationary period, Global mobility and Data management in over 31 Countries.

Region: APAC, US/Canada, Southern Europe, Latin America, UK, France, Middle East and Africa End to End Shared Services Transitioned Process: Onboarding up to Termination (Including Payroll) APAC: Philippines, Australia Malaysia, Singapore, Indonesia, MEA and India Recruitment Process - Resourcing: Pre-offer

Region: America/US, AsiaPacific, Middle East, Africa, Southern and Northern Europe

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