Customer Service Manager
Resume:
CHARLES STEWART
*******.***********@*****.***
Davie, FL 33325
Objective : Talented hospitality employee successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy. Well-versed in customer service and specialty drink preparation. Seeking to excel in a structured environment that deals with travel and tourism while adhering to promoting guest relations.
WORK HISTORY:
Outback Steakhouse, Old Bridge & Edgewater, NJ Feb 2012-Dec 2013/ Aug2017-Jun2018
Server
· Provided highest level of dining experience to dining guests of steakhouse often exceeding expectations of diners
· Successful promotion of of ongoing events and promotions offered by restaurant often leading to increased add ons to the dining experience
· Fluent in seasonal menus often learning all items in full detail to provide utmost knowledge to patrons to ensure the best dining experience
· Attentive to all diners needs being able to consistently deliver best in customer service
Olive Garden, Secaucus, NJ Mar 2015- Dec 2016
Bartender, Server, Certified Trainer
· Responsible for opening and preparing the bar for daily business needs.
·Managed bank of registers ensuring proper cash for both opening and closing shifts
· Master mixologist of creating drinks to clients needs often enhancing the recipes of featured house beverages
· Successful in upselling patrons on orders promoting restaurants current offerings leading to increasedsales at bar and restaurant
·In charge of training all new hires to adhere to the ethos of the restaurant maintaining consistent top notch customer service and quality products
The Den NightClub, Somerset, NJ Mar 2014-Aug 2015
Bartender
·Responsible for opening and closing the bar cash registers as needed ensuring a smooth operation of business
· Efficiently handles high volume of traffic delivering quality customer service while exceeding the demands of the guests often exceeding nightly bar goals
·Leader in training and onboarding bartenders and bar support to ensure a smooth and profitable night
Tello’s Ristorante, New York, NY Oct 2010-Nov 2012
Bartender/Manager
· Supervision of staff to ensure patrons were properly attended to
· Greeted and interacted with patrons to ensure dining experience was of the highest standards
· Through successful hiring, training, and scheduling staff increased sales by 40%
· In charge of food and liquor inventories daily minimizing costs through low shrinkage
· Responsible for balancing the bank in store managing daily cash flow
Bamboo 52 NYC, New York, NY May 2008- Sep 2010
Bartender/Assistant Manager
· Floor management consisting of customer service and supervision of staff
· Hiring and scheduling new and current staff
· Conduct food and liquor inventories
· Daily cash control as well as opening and closing procedures
Merchants New York, NY Jul 2006 - Aug 2008
Bartender/Head Server
· Leader in training new employees
· Fluent and knowledgeable of a variety of cigars, wines, and spirits
· Managed numerous bars in restaurant ensuring the proper amount of liquor and cash to meet the demands of high volume traffic
OTHER EXPERIENCE:
Dept. of Family Services, Jersey City, NJ Sep 2010- Oct 2013
Telephone Operator Bi-Lingual English/Spanish
• Provide information regarding services and programs provided as well as other county agencies
• Evaluate clients’ needs and direct them to corresponding departments
EDUCATION: Hudson County Community College: Completed Understanding & Managing Today’s Diverse Workplace and Client/Customer service & Phone management courses.
SKILLS: Fluent in English and Spanish, Conversational French, Computer literate, Licensed by the New York City Dept. of Health and Mental Hygiene: Qualified Certificate in Food Protection
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