Store Manager Mental Health

Jennifer N. Barnes

*** ******** ***** **** (H) 619-***-****

Hutto, Texas 78634 (C) 619-***-****

*******@*****.***

SUMMARY

Excellent, accurate and professional communication skills, able to work in diverse environments, while maintaining excellent customer service and communication skills under multiple levels of management.

SKILLS

Bilingual –Tagalog and Ilocano Word Documents

Multi-line Phone Systems Excel and power point

Citrix and Anasazi- Mental Health System Scheduling and staffing

Registration Timekeeping Accuracy

EPIC Oracle PeopleSoft tools and technology

BrassRing Kronos

Microsoft tools and applications DCR – State Mental Health System (FSP)

Workday

IBM Kenexa

EXPERIENCE

10/2019- Present SSA/ HR Coordinator – Lowe’s Home Improvement, Austin, Texas

Monitoring driver and associate scheduling to ensure merchandise can be delivered on time and stocked efficiently. Engaging in safe work practices and encouraging others to do the same. Supports store leadership through administrative duties related to staffing, scheduling, talent acquisition training, compliance, and payroll. My role maintains associate paperwork, organizes the break and training rooms, and updates time and attendance records, according to Lowe’s policies and procedures. Assists the Store Manager and Assistant Store Manager in reviewing, scheduling and processing prospective candidates through the talent acquisition process. In addition, I support a strong safety culture by handling all administrative tasks related to Worker’s Compensation, General Liability, and Auto Claims. I work closely with the Store Manager, Assistant Store Managers and Human Resources to support administrative duties.

• Edits and builds schedules in Kronos aligned with customer demand patterns and maximize Scheduling Effectiveness Score in the Workforce Management Dashboard; gains approval from Store Manager on the final edited schedule prior to posting.

• Reconciles timecard, manages associate absences, and maintains records within scheduling system to support accurate payroll reporting.

• Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary.

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• Demonstrates sincere appreciation to customers.

• Secures interview rooms, prints hiring process materials, and greets and escorts candidates during their onsite interview day

. • Initiates job requisitions, reviews prospective candidates for minimum and preferred qualifications in the Lowe’s Career Portal, schedules interviews and extends offers to candidates. Administers Drug Screens, assists candidates with initiation of Background screen and monitors preemployment screen results

. • Regularly updates candidate status in the Lowe’s Career Portal.

• Assists in new associate onboarding/orientation by verifying I-9 forms and other information in HR systems, confirming start date and preparing new associate paperwork/materials.

• Creates and distributes name tags as well as work-related equipment to associates.

• Reviews the staffing planner and assists in the temporary/seasonal transition.

• Plans and supports in-store events (e.g. safety and employee appreciation activities) sponsored by Lowe’s.

• Generates, distributes, and maintains staffing and scheduling related reporting for store leadership

11/2018 – 10/2019 Administrative Associate Support – Lowe’s Home Improvement, Leander, Texas

The Administrative Support Associate supports store leadership through administrative duties related to staffing, scheduling, training, compliance, and payroll. This associate maintains paperwork, organizes the break and training rooms, and updates time and attendance records. This associate also supports a strong safety culture by handling all administrative tasks related to Worker’s Compensation, General Liability, and Auto Claims.

Performs a wide range of administrative duties in a professional and courteous manner (filing, faxing and spreadsheets).

Professionally handles sensitive and confidential information

Answers calls and returns phone calls in a timely manner

Schedules onboarding training

Ensures new hire documents are accurate/complete

Schedules orientation for new hires

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Process payroll

Staffing

Recruiting and Retention

Recruit and staff of $50+ million volume store

Payroll Management

Scheduling

Responsible for recruiting, and onboarding training

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11/05- Present Medical Interpreter –Tagalog and Ilocano Interpreters Unlimited, San Diego CA

Conducts medical and general interpreting for staffs, patients and their families. Assesses and monitor patients’ understanding of information conveyed and translate documents.

05/92 – 10/2018 Administrative Associate B Rady Children’s Outpatient Psychiatry, San Diego CA

Type correspondence, forms, reports, requisitions and other related material from rough draft.

Assistant to Program Manager (CES school-based program)

Takes and transcribes minutes of conference and meetings.

Maintains calendars, schedules and coordinates meetings.

Performs routine administrative duties such as scheduling, timekeeping, personnel and budgetary details.

Composes routine letters; maintains confidential files, records and logs

Screens visitors and telephone calls by furnishing information requested or by referring to appropriate source.

Reviews materials submitted to determine that all relevant data, signatures and other required details are included.

Trains clerical personnel and clinical staffs.

Manages the department’s records system.

Prepares clients records for purging and destruction

Independently prepares reports and correspondence and develops and reviews budgetary control procedures

Coordinate department purchases and purchase requisitions and orders and maintains department inventory. Prepares check request to vendor

Assist school-based clinicians by phone or email

Receives intake calls, screen for severity of situation and proceed accordingly.

Register patients and assess funding availability and eligibility, and book initial evaluations

Proceed with on-call and emergency situations in person and on the phone on a daily basis.

Answer phones, patient relations, schedule appointments, on-going insurance authorizations, and provide referrals.

Maintenance of doctors’ and therapists’ schedules

Support to clinical team involving nine therapists and psychiatrists.

Ability to work in a multi-task, high stress environment

Knowledge of County contracted Medi-Cal and MHSA programs

Knowledge of County contracted administrative/clerical requirements

Request for interpreter and transportation for clients and families for medical appointment.

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09/06 – 06/08 Liberty Tax -Certified Tax Preparer

Prepare Individual and Business Tax Returns

10/13-10/18 Fantastic Sams Cut and Color-Owner/Manager

I run the gamut from hiring staff to arranging financing. Daily job duties include reviewing sales reports and financials and comparing them to goals set out in short- and long-term plans. Direct activities of sales or production employees to better meet the objectives. I am responsible for the growth, stability, direction and daily operation of the business.

Volunteer

08/08 – 2009 Camp Counselor – San Diego County Child Abuse Prevention Foundation, San Diego CA

Assist camp leaders and social workers with the supervision of foster youth.

Supervise group activities which are designed to extend memories and increase familiar bonding for separated siblings through reunion and shared experiences.

Education:

Southwestern College, Chula Vista California

2003 Medical Terminology

2004 Police Academy Training

2013 Administrative and Management Training

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