Center Manager
Resume:
Dear to whom may concern,
I am responding to your recent opening position. Based on my previous experience in the food and beverage industry for eight years, I obtain excellent customer service, strong organizational skills, great attention to detail and is efficient at multitasking. I look forward to meeting with you and learning how I can continue to progress those skills.
I am currently a Center Manager at a shared office space. I am the main point of contact for the clients, and I am the person they go to when they need anything. I have been in this manager position for two years now.
I am a dedicated team member and work very well with others. If you are looking for a hardworking, enthusiastic, and loyal team member, I look forward to meeting you and discussing the position’s specific needs.
Sincerely,
Julia Leigh Ziegengeist
Julia L. Ziegengeist
3100 Calloway Court
Woodbridge, VA 22192
************@*******.***
SUMMARY
Highly competent, results driven professional with the ability to analyze and problem solve. Capable of multitasking within fiercely competitive and fast-paced environments. Enthusiastic and dedicated team member with over 8 years of experience leading teams and other coworkers. Possess the ability to make informed decisions, manage workload, demonstrate initiative, and meet deadlines independently.
SKILLS AND KNOWLEDGE AREAS
•Proficient personal computer skills with MS Office (Microsoft Word, Excel)
•Exceptional interpersonal, organizational, and verbal & written communication skills
•Understanding of budgeting and accounting principles
•Knowledge of issues pertaining to area of assignment
•Detail oriented with magnificent work ethic
•Ambitious with a track record of achievement
PROFESSIONAL EXPERIENCE
(January 2019-present) Metro Offices: Innovative Workspace Tysons Corner, VA
Center Manager
Serve as a point of contact for all members and guests within the Metro Offices community
Develop successful community connections and relationships between members with monthly events, consistent social media participation, person to person interaction and personal introductions
Assist Metro Offices executive and senior leadership
Conduct tours and work towards/maintaining 100% center occupancy
Work side by side with the VP of Sales to execute on sales strategy and closing deals
Deliver superior team spirit and client service while driving growth and promotion of Metro Offices service offerings
Execute move-ins and move-outs
Execute monthly billing process, A/R & A/P
Maintain overall appearance of entire center
Project Metro Offices values and image
Use discretion regarding personal, company and client confidential matters
Basic technology troubleshooting
Assist with marketing efforts
Attend monthly and or quarterly manager/corporate meetings
Solve member related issues to ensure a cohesive community
Communicate and coordinate with team to ensure highest level of member experience and satisfaction
Provide monthly reports that outline progress of your building and community
Effectively manage a team to ensure a healthy and growing community
Telework - employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g. home or telework center) due to inclement weather or unexpected emergency closure
(October 2016-January 2018) Metro Offices: Innovative Workspace Ballston, VA
Center Coordinator
Coordinate center activities, and functions of a designated center projects independently to ensure that goals and objectives specified for the center are accomplished in accordance with priorities, time limitations, funding limitations or other specifications. Market, promote and coordinate center activities for clientele, businesses and individuals to increase the center morale.
• Greet and serve as the main point of contact for all members and guests within the Metro Offices community. Communicate by email, telephone, and face to face interaction.
•Currently managing the center while in transition with managers.
•Manager duties include; email, phone communication, and give tours to potential clients, take care of current client billing questions, help new or current clients move into new office.
•Develop successful community connections and relationships between members with monthly events and consistent social media postings-Digital Signage.
•Assist Metro Offices executive and senior leadership with training other employees, sales, and client requests.
•Assist with all sales effort companywide by being the first point of contact for Metro Office's sales calls and bringing new clients in for office services, meeting space, and virtual services.
•Assist Center Manager with client logistics such as tours, move-ins and move-outs
•Setup new clients by setting up VLAN and phones with IT company, distributing office keys, activate client’s DATAWATCH card for building afterhours and elevator access and parking with Colonial Parking, send out “welcome” emails with all the information clients would need to know about the center.
•Assist Center Manager in monthly billing process by creating Excel spreadsheets and using the accounting system Morning Star.
•Effectively communicate with building management for client requests (HVAC, cleaning, reserving freight elevator/ loading dock, electrical/lighting requests).
•Project Metro Offices values and image by keeping the center clean, stocked and appealing to all clients and guests.
•Maintain supplies inventory by checking what's in stock, anticipating needed supplies, and placing orders for supplies.
•Use discretion regarding personal, company and client confidential matters.
•Book meetings through Hosted Suites reservation system for clients and "walk-in" clients.
•Receive, sort, distribute mail and/or packages to clients and notify by email when packages arrive. Also post and send out mail and packages for clients-UPS, USPS, DHL, and FedEx.
•Resolve any administrative or IT problems by problem solving or contacting IT company using a ticket system.
•Prepare invoices for "walk-in" and partner companies for meeting rooms and services that were used.
•Run credit cards for nonclients that utilizes meeting rooms or services using Infotech.
•Order and track parking stickers for parking validations.
•Assist a specific client with expense reporting and entering proposal information using Sharepoint, four hours a week.
•Open and close the center every day.
(August 2015-October 2016) River Bend Golf and Country Club Great Falls, VA
Server and Bartender
Provided prompt, efficient, personalized service and professionalism. Built relationships and promoted the Club’s special offerings. Responsible for the timely delivery of food and beverages to members by presenting menus, answering questions and making suggestions regarding food and service, writing orders, effectively and quickly entering orders into the Point of Sale System. Ensured that checks were presented correctly, and in a timely manner to members and guests. Provided superior customer service to all guests while displaying a friendly and courteous attitude keeping in line with River Bend Country Club traditions.
•Maintained an organized workstation and performed assigned side work duties
•Continued high standards of personal appearance and grooming, which include wearing proper uniform
•Described specials of the day to the guests and had an excellent working knowledge of all menu items
•Offered suggestions when appropriate and up sell items through suggestive selling
•Sustained a clean and safe work environment
•Upheld communication with all departments of the Club
•Practiced positive teamwork and communications with co-workers, management, and kitchen staff
•Facilitated Club events for members and guests
(April 2010-May 2015) Red Robin Gourmet Burgers Chesapeake, VA; Christiansburg, VA; and Sterling, VA
Hostess and Server
Responsible for providing a great first impression by displaying a friendly demeanor, and escorting guests to tables. Took reservations with a wait list when necessary. In addition, was responsible for coordinating Togo food business by consistently following Red Robin standard operating procedures to accommodate to-go orders for guests. Furthermore, was responsible for delivering a fun and satisfying dining experience to guests, and ensured guests received menu suggestions, food orders, and drinks in a timely accurate manner.
•Responsible for greeting guests in a friendly manner, and escorting guests to tables.
•Identified the needs of the guest and made a customized connection.
•Possessed an outgoing personality that promoted a warm and inviting atmosphere.
•Managed large parties; explained seating options, wait time and escalated guest concerns.
•Helped maintain the dining area; assisted servers with clearing and resetting tables and took dishes to the kitchen area.
•Maintained a high degree of pace, and intensity for extended period of time
•Performed guest services by taking orders, serving food and beverages to the guests promptly and followed the standards.
•Practiced safe food and beverage handling and cleanliness at all times.
•Ability to accurately input orders into computers, handle money, make change, and process credit card transactions.
•Operated and participate effectively in a team environment.
(2008-April 2010) Papa John’s Pizza Chesapeake, VA
Insider
Papa John’s Team Members are responsible for ensuring that quality products and services are delivered to our customers meeting Papa John’s standards. This may include pizza making, order taking, and cashier responsibilities. Papa John’s Team Members must have outgoing personalities, be energetic, efficient, and most importantly willing to work in a fun fast-paced environment.
•Answering phones
•Communication with customers
•Knowledge with computer system
•Responsible with cash register
•Helping make-line
EDUCATION
B.S in Art, Radford University
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