Customer Service Office

LOUISE BROWNING

*** * **** **. *.B. FL ***** C: 561-***-**** ************@*****.***

SUMMARY

Administrative professional with years of experience in high-volume office environment focused

on delivering exceptional clerical and operational support for medical professionals. Personable

and communicative with friendly demeanor and sound judgment to handle diverse daily tasks

with excellent time efficacy. Well-versed in managing office, staff and project needs.

Cheerful receptionist with 9 years of experience tackling wide range of clerical office duties with focus

on customer service. Detail-oriented and accurate when entering patient information. Capable of

helping customers with routine and challenging needs while remaining professional.

SKILLS Appointment scheduling

Copying medical records Staff training and development

Back office operations Schedule management

Document retrieval Prioritizing patients

Excel spreadsheets Multi-line phone systems

Meeting planning Professional and polished

Managing office supplies presentation Patient

Data entry documentation charting

Coordinating program activities Results-oriented

Check processing Organization and efficiency

Travel administration Leadership reports

Organizing packages Inbound and Outbound

Advanced MS Office Suite Marketing

knowledge Cash deposit Merchandising

preparation Customer service orientation

PC proficient Self-starter

Employee training and Phone call answering

development Senior leadership support

Sensitive material handling Understands grammar

Tracking documents Customer relations

Memo preparation Detail-oriented

Inventory control Medical terminology

Microsoft Office

EXPERIENCE

12/2012 to Current Front Desk Receptionist

Estetica Institute Of The Palm Beaches Palm Beach Gardens, FL

Personally address and welcome 90+ patients to business per day for

multiple providers improving overall customer service and engagement.

Handled multi-line phones for busy office and routed incoming calls to

correct individuals.

Completed basic maintenance and repair on office and facility

equipment.

Sign for packages, recorded all deliveries and distributed to inter-

company personnel.

Work with doctors and providers to meet all incoming patient needs,

smooth check-in processes and maximize satisfaction.

Assisted team of 25 promoting positive work environment through effective

communication, active engagement.

Handled payment processing duties and provided customers with receipts

and proper bills and change.

Coordinated front desk operations and diligently helped all patients, visitors

and callers with knowledgeable assistance.

Delivered exceptional services and support to team members and guests,

maximizing productivity and customer satisfaction.

10/2000 to 10/2010 Graphic Designer

Self Employed Palm Beach Gardens, FL

Illustrator Leveraged media and graphic design expertise to develop

engaging marketing and promotional materials, including flyers and

advertisements to generate new sales revenues and grow customer base.

Used Adobe to create images and layouts.

Produced hundreds of projects for advertising and informational purposes.

Generated digital image files for use in digital and traditional printing.

Formatted designs and media for print and web applications to deliver

production ready graphics.

Adjusted images sizes and selected fonts for catalog projects.

Designed print materials such as brochures, banners and signs.

10/2010 to 12/2012 Salesperson

Saks Fith Ave Palm Beach Gardens, FL

Developed discerning eye for detail, often suggesting accessories to

complement purchase.

Bagged, wrapped and packaged purchases according to customer

needs.

Maintained current store, product and promotional knowledge to drive

consistent sales.

Processed payments and maintained accurate drawers to meet financial

targets.

Attracted and fostered leads through referrals and customer loyalty

strategies.

Provided every customer with professional and polite support for sales and

service needs.

Welcomed customers, offered to help locate items and suggested

merchandise without being intrusive or pushy.

EDUCATION AND TRAINING

Associate of Arts: Commercial Art

The Art Institute of Philadelphia Philadelphia, PA

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