Behavioral Health

Regina W. Alston, EdD, MA, Mmin, BS

Raleigh, North Carolina

919-***-**** **********@*****.***

Behavioral Science Professional and Educator

Case Management / Counseling / Critical Team Leader

Professional Summary:

Leadership and planning: Innovative instructional and management leader with a proven record of establishing structure, defining roles, and moving organizations and people forward. Capacity to build short and long-term development plans simultaneously. Decisive leader knowledgeable about operational needs and standard practices.

Organization and accountability: Ability to create and reinforce a positive and well-structured working and learning environment, in which people are able to excel individually and as part of a team. Advanced conflict resolution and problem solving. Self-motivated, patient, and reliable.

Skill development and communication expertise: Exceptional command of best standards in oral and written communication. Superior speaking techniques and presentation delivery. Adept at building confidence and engagement through positive interactions with students, clients, and colleagues.

Aptitude for professional technology and distance learning software: Zoom, Workday, Eclipse, Epic, MS Office, SetWorks, Pigin, MatterMost, BlackBoard, Canvas, Citrix.

Areas of Expertise:

Behavioral Health

Program Management

Quality Assurance

Psychosocial Assessment

Prevent Workplace Violence

Motivational Interviewing

DSM-V Knowledge

Diversity & Inclusion

Multicultural Studies

Vocational Counseling

Career Development

Clinical Documentation

Vocational Rehabilitation

Career Experience

Vocational Rehabilitation Program Manager 11/2015 – 4/2020

RHA Health Services, Raleigh, NC

Conduct intake interviews and facilitate source matching to reference qualifications, education levels, and unique skill set with clients with physical, mental, substance abuse, and severe psychiatric disorders (IPS). Complete Community Based Assessments (CBA), and Supplemental Evaluations. Career advisor, referrals and informational interviews, Counsel groups and individuals on job search strategies, mediation, conflict management, on the job crisis management, support clients in locating technical vocational training programs, teach job and career skills, and conduct comprehensive psychosocial assessments and create evaluated psychological evaluations and care plans. Policy revisions for supporting clients with MH disorders, secured adaptive equipment for physical and MH disabilities, conducted job fairs with local employers, and business liaison for program employer accounts.

Selected Accomplishments:

Successful monitoring of team performance that sparked initiatives to implement improvement plans and increase motivation through achievement awards.

Program Management

Significantly decreased turnover and increased career development and longevity for employment specialists.

Counseled an youth and adults with MH/SA IDD ASD disabilities using CBT DBT.

Designed and executed staff training programs and educational sessions based on the collaborative crisis intervention model.

Achieved a job placement rate of 85% over the past 4 years.

Qualified Intellectual Disabilities Professional 3/2006 – 5/2019

United Support Services Inc. GT Independence, Raleigh, NC

Provided clinical supervision and mental health services to IDD / Autism Spectrum MHSA individuals by conducting psychosocial assessments and treatment plans with goals for psychological illness. Performed person centered planning consultation, education, prevention, crisis intervention and mediation. Hired, trained, and provided supervision/discipline and held responsibility for payroll. Supervised associate and direct care staff in providing excellent daily living for individuals requiring assistance.

Selected Accomplishments:

Effectively negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Successful in reducing staff turnover rate and realizing low resident incidents thanks to having created and maintained effective behavioural plans for residents.

Achieved positive outcomes in providing clinical supervision for group home IDD residents.

Clinical Supervisor 7/2013 – 3/2015

QP RESCARE, INC, Raleigh, NC

Provided orientation, supported, trained, and performed supervisory visits for 36 direct care staff. Collaborated at weekly meetings with treatment team, consisting of MD, PT/OT, CK client care managers, and wellness coordinator in order to ensure high quality care for 24 clients in 3 group homes. Performed person-centered planning for each client at annual ISP meetings.

Selected Accomplishments:

Problem-solved and consulted with client care managers, families and caregivers, particularly in complex cases to provide excellent individualized care.

Completed weekly reports documenting results of key performance indicators and managed crisis and behavioral interventions.

Instructor 10/2010 – 3/2013

Jobs Corp Center, Kittrell, NC

Called and pre-screened 100 students per month to prepare them for matriculation at Job Corps. Provided presentation to faculty and staff, trained 30 students weekly in improving career skill set areas in soft skills, taught diversity and inclusion protocols in the workplace, provided preventative behavioral counseling and performed as routine student assessments and evaluations. Detailed record and file management and assisted in Case Management.

Selected Accomplishments:

Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.

Enforced classroom and administrative policies and rules in a thoughtful and effective manner that generated positive outcomes.

Encouraged discussion of class material to promote critical thinking, thus accomplishing a higher rate of student retention.

Created 'Adopt a Student' mentorship program.

Additional Experience

Field Supervisor US Census Bureau, Fayetteville, NC 3/2009 – 9/2010: Trained and supervised 25 employees in field operations for 2010 Census. Facilitated and led seminars to public after securing facilities as a business community liaison. Developed maps and schedules for census completion.

Educational Background

Ed.D. in Behavioral Science Community Care & Counseling, 2021 Liberty University

Master of Arts in Christian Ministry, 2014 Liberty University

Master of Arts in Human Services Counseling, 2013 Liberty University

Bachelor of Science in Business Organizational Management Saint Augustine’s University

Certificates & Licences:

LCMHC (ALST-N827PT)-pending, Clinical Pastoral Counseling, Rex UNC Hospital, Raleigh NC

Citi Researcher

Prepare/Enrich Certified Facilitator MFT 2019

Doctoral Studies & Publication

MULTICULTURAL COMPETENCE IN VOCATIONAL REHABILITATION: THE ROLE OF MULTICULTURAL AWARENESS AMONG BLACK VRCS, (2021)

Multicultural & Diversity Studies in Vocational Rehabilitation

Efficacy of Vocational Rehabilitation of Clients with PTSD Bipolar Borderline Personality and Schizoaffective Disorders

The Impact of Depression on Relationship Satisfaction has Mediated the Relationship between Shame Proneness, Religious Struggles, and Couple Satisfaction

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