Customer Service Health

RAMYA RAMAKRISHNAN

Masters in Social Work (Human Resources) and APHR certified from HRCI- with valid work authorization (H4 EAD)

Groton CT +1-804-***-****

*******************@*****.***

SUMMARY

•An ambitious entry level Human Resource professional legally authorized to work in the United States (H4 EAD), seeking to build a long-term career in HR.

•Capable of screening, interviewing and placing workers to meet organizational needs.

•Well versed in employment regulations, federal employment laws and record keeping requirements.

•Strong interpersonal and organizational skills.

•Discreet, ethical, trustworthy and dedicated to providing superior customer service.

•Ability to multi-task and possess skills to complete projects in a timely manner.

•Team player with strengths in schedule management, document preparation and work organization.

•Critical thinker and strong communicator successful in operating in busy environments with little direction.

•Ability to maintain an organized filing system.

SKILLS

•Communication skills

•Organizational Skills

•Decision making Skills

•Business Management Skills

•Quick Learner

•Results Oriented

•Teaching Skills

•Finance skills

•MS Office

EDUCATION

Madras School of Social Work (Madras University)

Master’s

Human Resources Chennai, India 07/2011 to 05/2013

Ethiraj College for Women (Madras University)

Bachelor’s Commerce Chennai, India

06/2008 to 04/2011

WORK EXPERIENCE

Resource Coordinator

01/2011 to 03/2013

International Honors Program (A program of World Learning and SIT, Boston, MA) Chennai, India

Worked from Chennai, India for a global comparative study program for students scrutinized and selected from various universities such as Harvard, Brown and Yale. My role was to be an important part of coordination team for 4 programs (Spring 2011, Spring 2012, Fall 2012, Spring 2013) for 2 months of pre-preparation work and six weeks while the students were in India.

Major Responsibilities:

•Creating a database of all the home-stay families and arranging meeting with them to brief them about the program and discuss with them their roles and responsibilities

•Assigning students to home-stay families.

•Finalizing home-stay payment.

•Directing students to different places in the city according to their interests and study.

•Segregating groups for local projects, identifying and facilitating field visits relevant to their projects.

•Coordinated with guest lecturers

•Assisted the coordinators in training the students about safety measures to be taken in a new country.

HR Intern

05/2013 to 06/2013

People’s Center Health Services Minneapolis, MN

Major Learnings:

•Setting up employee records- Pre-hire, Post-hire and termination phases

•Completing I-9 forms

•I-9 audits

•Record keeping requirements

•Understanding major U.S. Labor Laws like (FMLA, EEO, ADA)

•Knowing the employment visa types for foreign nationals and eligibility to work, classifications and level of responsibilities

•Worked on stay interviews by making a set of questions to assess what makes employees love their job. Collected responses and made a summary of in-depth analysis and recommendations for an Employee engagement action plan.

•Learnt to build job descriptions

•Employment laws related to compensations and benefits. Benefit programs, pay structures and claims processing

•Attended webinars- about changes in employment laws and current trends in health insurance

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