Social Media Customer Service

CAROLYN DIFABIO

**** *. ***** ****. 908-***-****

Austin, TX 78751 **************@***.***

q Administrative/ Leadership

Strong administration skills include organization, design, implementation, and consistancy. Able to implement effective solutions to achieve business objectives and direct company activities towards meeting them. q Communications / Client Relations

Effective written and verbal communications skills coupled with a top customer service ability. Adept at writing, developing, and evaluating social media strategies. Excellent presentation skills with the proven ability to establish good rapport with customers, staff, and officer-level management. Proficient computer skills, ability to learn and apply new software quickly.

q Personal

Success oriented with the ability to achieve consistent results. Committed to excellence with a proven record of outstanding performance. Creative, dedicated, and focused with a strong grasp of corporate culture. Willing to contribute 100% towards attaining organizational goals. Able to provide the vision and ambition necessary to integrate new products and technologies into existing structures and operation in order to meet future challenges successfully. Personal characteristics include self-motivation, reliability, and integrity. SYNOPSIS OF EXPERIENCE

CAROLYNJESSICA.VA 09/2020 - Present

Social Media Manager/Virtual Assistant

CODA STAFFING 07/2019 - 04/2020

Recruiting Specialist

PHI SIGMA SIGMA 10/2017 - 12/2018

Social Chairman, Executive Couincil

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SIGNIFICANT ACCOMPLISHMENTS

Facilitated the growth of companies by making contributions in adminstration, content creation, social media strategies, development through hard work, self-motivation, customer service, phone etiquettem, research skills, problem solving and attention to detail. Established and executed increased social medial reach by 800%. AMPLIFICATION OF EXPERIENCE

CAROLYNJESSICA.VA 2020 to present

Social Media Manager/Virtual Assistant

w Identified new business opportunities.

w Solely identified design and execution of social media strategies for all business opportunties. w Growth of social media reach by 800% through quality and consistent content. w Streamlined clients' content creation process utilizing PM and Scheduling tools. w Address business challenges, adminsitrative support, email initiatives, backend performance support. CODA STAFFING 2019 to 2020

Recruiting Specialist

w Identified, qualified, and pursued new business opportunities. w Recruit for all levels of professional candidates. w Pre-screened resumes, conducted initial interviews and evaluated candidates for hiring managers. w Worked closely with all operating departments to develop winning solutions in establishing long term business relationships with major corporate client base. PHI SIGMA SIGMA 2019 to 2020

Social Chairman, Exectutive Council

w Communicated with other organizations to establish new relationships. w Organized events highlighting Phi Sigma Sigma's strongest objectives. w Worked seamless with the Public Relations Chairman to collaborate and ensure visibility of the organization.

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EDUCATION

B.S. Science - Health Sciences

James Madison University

May 2019

SKILLS/TOOLS

w Social media strategy

w Email Marketing

w Copywriting

w High level communicator

w Problem Solving

w Project Management

w Meeting deadlines

w Punctuality

w MS Office Suite

w Asana

w Trello

w Canva

w Airtable

w Later/Planoly

w Kajabi

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