Customer Service Sales
Resume:
Mirriam Nyefolo Lepepe
************@*****.***
** ********, *******. ****** ****
KEY SKILLS
●Microsoft office products: MS Word, MS PowerPoint, MS Access, MS Excel, MS Project, MS Outlook
●First Aid Level 1
●Completed the online Curves Complete Coaching Course
●Completed the Accreditation for Managers for Sales, Leadership and Management, Customer Service, Curves Workout and Guest Production.
EDUCATION
●Advanced Certificate: Tourism Management
College: Skills Academy
Duration: Feb 2014-December 2015
●Modules: Office Management
● :Tourism Management 101/102
● :Customer Satisfaction
● :Introduction to English
●Senior Certificate
Repholositswe S.S.S
2004
EMPLOYMENT HISTORY
Sales and Marketing Administrator(July, 2016> October 2020)
Virgin Active Welkom
Responsibilities:
Administration: Cash Handling, Data Capturing and contracts vetting.
Trainee Assistant Administrator - Working with member's personal details(Therefore had to adhere to the POPI Act), Petty Cash, logging IT calls for memberships
Customer Service
Reception duties-Answering phone calls
Sales and Marketing - Retaining existing members and Lead generation.
Manager and Curves Complete Coach (February, 2014 > December 2015)
Curves Centurion, Pretoria West
Responsibilities:
Administration-Data Capturing,Contract Vetting,Petty Cash, hiring and training of staff,
Customer Services
Reception duties-Answering phone calls and emails, making copies and capturing all messages
Sales and Marketing-Member Retention and Lead generation
Circuit Training and Curves Complete Coaching, Guest Production
Assistant Manageress and Curves Complete Coach (August, 2011> February, 2014)
Curves Bloemfontein North
Responsibilities:
Administration- Dealing with Contracts, staff files and data capturing.
Reception duties-Answering phone calls and emails, making copies.
Customer Services- working hand in hand with the members
Sales and Marketing-Member Retention, Lead generation
Circuit Training and Curves Complete Coach
REFERENCES
Virgin Active Welkom
Name: Teboho Motsamai
Position: Sales Manager
Contacts: 057-***-****/ 076-***-****
Email: ******.********@************.**.**
Virgin Active Welkom
Name: Fatso Mamome
Position: Club Administrator
Contacts: 057*******/076*******
Email: *****.******@************.**.**
Curves Centurion West
Name: Mrs. Charlo Fouche
Position: Owner
Contacts: 012-***-****/ 082-***-****
Email: *******@*****.***
Curves Bloemfontein North
Name: Mrs. Jane Breet
Position: Owner
Contacts: 051-***-**** / 082-***-****
Email: ******.***@********.***
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